Village Pointe Toyota

Rusty was extremely personable and straight to the point, my kinda guy. Placed absolutely no pressure on the sale and was extremely open and honest about vehicle pricing. Went out of his way to find me the v my kinda guy. Placed absolutely no pressure on the sale and was extremely open and honest about vehicle pricing. Went out of his way to find me the vehicle I was most interested in purchasing when other dealers told me it wasn’t possible! At the end of the day, I left with my DREAM car for an amazing price in about half the time the other dealerships were taking ! Lastly, I’ll mention he made the sale on his day off.....somebody prompt this man! More

Joel was very kind, helpful, and made the car buying experience fun! Joel is very personable and has a strong work ethic. I Highly recommend! experience fun! Joel is very personable and has a strong work ethic. I Highly recommend! More

The very best. Rusty (Russell) was great. He is easily the best, most helpful agent we have ever worked with. I would want him on my side when I buy a car. the best, most helpful agent we have ever worked with. I would want him on my side when I buy a car. More

We bought a 2020 Toyota 4Runner and I have to say, it was a pleasurable experience for my wife and I. Minimal negotiation, the salesman Rusty Russell was outstanding and worked for US, the customer. I would a pleasurable experience for my wife and I. Minimal negotiation, the salesman Rusty Russell was outstanding and worked for US, the customer. I would recommend him to my closest family and friends. Colter in the finance department is 21 years old and an absolute pleasure to work with. He is sharp and respectable and knows the business well . He has been mentored by the best men in their field (Rusty Russell and John Foster) and he has picked up their best traits to add to his genuinely honest personality and good morals. He's also an Army Reservist in his spare time, so he's serving and protecting us on his own accord. I can't find anything negative to say about our entire experience. I also just bought a 2020 Tundra from another dealership and switched my maintenance schedule to Village Pointe. 5 stars out of 5 stars. Impressive to say the least. More

Rusty got me the car and options I wanted at a price that beat other dealers from Washington to Wisconsin. He is courteous, helpful, knowlegeable, and efficient. Delivered in new condition to my state. beat other dealers from Washington to Wisconsin. He is courteous, helpful, knowlegeable, and efficient. Delivered in new condition to my state. More

I had the opportunity to work with Jason in sales and the process could not of gone smoother! He was able to get us a vehicle that my wife loves at a great price. process could not of gone smoother! He was able to get us a vehicle that my wife loves at a great price. More

Very personable and helpful! Joel took care of everything I needed. He helped me find the perfect car for our families needs. Thank you, Joel!! everything I needed. He helped me find the perfect car for our families needs. Thank you, Joel!! More

This was the best sales experience I've had buying a vehicle. I have purchased many vehicles over the years and have had some bad experiences in the past. I worked with Jason for several months locating vehicle. I have purchased many vehicles over the years and have had some bad experiences in the past. I worked with Jason for several months locating a Tacoma. He would correspond back when he had leads on a truck and always was accommodating and not high pressured. He sent a video walk around of the truck when it came in on the lot. He is an easy person to talk to, would highly recommend. Martin in the finance office was quick and professional, and got me out quicker with less pressure. They do try to sell the upgrades and warranties which I understand they have to do, most of the warranty upgrades I didn't purchase, (not because there not worth it, I believe they are) but I just couldn't spend any more money, but were more understanding than other experiences I've had. More

Very comfortable experience. Sales rep, manager, and finance handled all concerns and were very easy to work with. Picked up car on same day. Very happy with everything about this Sales rep, manager, and finance handled all concerns and were very easy to work with. Picked up car on same day. Very happy with everything about this transaction. More

Oil change for my 2018 Toyota I purchased at Village Pointe.  First one I had to purchase since my 2 year Toyota care was over.  I had the vehicle in 3 weeks ago for an oil change and they told be the p Pointe.  First one I had to purchase since my 2 year Toyota care was over.  I had the vehicle in 3 weeks ago for an oil change and they told be the price was 79.95.  I told them that I wasn't interested in a 80 oil change so I left without an oil change. Oil change for my 2018 Toyota I purchased at Village Pointe.  First one I had to purchase since my 2 year Toyota care was over.  I had the vehicle in 3 weeks ago for an oil change and they told me the price was 79.95.  I told them that I wasn't interested in an 80 oil change so I left without an oil change.   I called the Toyota dealership in Bellevue, NE, and they said the oil change was 69.95, so I called Village Pointe back to again ask what does an oil change cost for the RAV4.  I was told 69.95.  So I setup an appointment to get the oil changed.   On Monday the 13th of July, I left a message for Cris Varela to all me so that I could AGAIN confirm the cost of the oil change.  No call back.  On Tuesday, the 14th of July, I received my courtesy call about my 10am oil change appt on the 15th.  I told her that I had left a message for Cris, and had not heard back, as I again wanted to confirm the cost of an oil change.  She got Cris on the line, and told me it was 69.95.  I said see you tomorrow.   My wife brought the car in, and Brandon was the service rep that called me.  I AGAIN asked for the cost of the oil change, and he told me 69.95.  I said we had a 10% off coupon, and Brandon said he would apply the discount to our oil change.  Two hours later, they came out and told my wife the car was ready to go, she paid and left.  She then sent me the copy of the invoice, with a cost of 69.95 plus 6.48 for shop supply costs.  I then called Village Pointe to find out where my 10% off was addressed.  Brandon told me that he gave me 10.00 off the oil change, yet the oil change was still 69.95.  Brandon said no, the price is 79.95.  I told him this same set of events above, and he said "sorry" but no change is being made.    I will no longer bring in my RAV4 for service, in addition, I will no longer bring in my wife's RAV4 as soon as her 2 year Toyata care package is over.  This is so frustrating, and I hate to feel like I got ripped off, especially when I went to extreme measures to confirm what the cost of a simple oil change is for a RAV4.    While Rusty is a great individual sales person there, your service department stinks and if asked, I will let anyone know that is how I feel.  Am sure if you had experienced this, you would feel the same. More