Village Pointe Toyota

A message came on the dashboard of my 2019 Toyota A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message was something about a start-up malfunction. It was also time for my 20,000 mile checkup with a free oil change and a free tire rotation, although the message on my dashboard that morning was not about it being time for my 20,000 mile checkup. So I took the car in to the Village Pointe Toyota Service Department. The service representative (He was not wearing a mask!) who greeted me when I came in seemed surprised I had this message on my car. But he never asked me any questions about how the car was running. Two hours later, the service rep told me the only problem with my car was the gas cap was not turned tightly after I purchased gas. I asked him if he knew this was a possibility when I brought the car in to him. He said, "Yes," but he never mentioned it to me. Instead, he had his mechanic run a bunch of tests. The end result was that the only reason I received the message on my dashboard was because my gas cap was loose. As the rep talked to me and prepared my receipt, he started telling me about how I was lucky because I wouldn't have to pay for any parts--just labor. The labor charge was $180.00 to tell me that my gas cap was loose. (My oil change and tire rotation was free because I foolishly purchased a new Toyota from these people.) I asked him why he didn't just have me check my gas cap when I came in before they ran all these tests. He said, "Oh, we have to make sure it is not another issue." But when I pulled in, he seemed surprised the light was on in such a new car. If Toyota did not have a, "Don't Ask/Don't tell," policy, a question or two would have gotten the answer from me that the car was running fine. We could have checked the gas cap and upon finding it loose, we could have been 99.9% sure that the problem was the loose gas cap. But it seemed Toyota's only concern was charging me (They probably wanted as much of my stimulus check as possible) with the largest bill possible. Basic honesty and decency or common sense did not enter into the equation from their point of view. So I was charged 180.00 for a mechanic to tighten my loose gas cap. I spent 20,000 on.a Toyota vehicle, and this is how they treated me. My old mechanic on my previous car would have checked the gas cap and not charged me a dime because he and his business have character and morals and realizes that his honesty would given him my business long term. Toyota thinks they have me because of the free oil changes and tire rotations they promised when I bought the car, so they can use those visits to stick it to me the best they can. But in the future I will pay my old honest mechanic for my oil changes and service work. Well, I will not return to their service department and the 180.00 they stole from me will be the last money they will get from me. One more note. I had a low tire at 29 pounds of air pressure. Since I was going in for a tire rotation, I did not air up my tire. When I left Toyota, my tire was still low at 29 pounds. The service department rotated my tires but did not even check my tire pressure. So after leaving Toyota, I went to a service station to air up my low tire. I would avoid this place. Character matters when it comes to mechanics. The service department at Village Pointe Toyota is clearly lacking character. They do not care about their customers; their priority is getting as much money from each service visit as they can. More

Worst experience every - our salesman fell asleep during the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could p the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could pick it up the next day as it was later in the afternoon when we went in. Nobody did anything to get us financed until we said we were coming back to get our down payment and they then said they had already deposited it and no longer had the cash. We live over an hour away and stated they needed to have it ready when we got there. Of course by the time we got there they had us financed. To make up for this mess they offered us undercoating and scotch guarding of our new 4Runner. As well as the repair of the bumper that they cut in order to put oversized tires on. When we got there for this to be done they undercoated areas that should not have been and missed places that should have been- undercoating was still wet and they did not clean the undercarriage before applying it. Undercoating is supposed to set for 24 hours before moving. They scotch guarded OVER my floor mats and on my doors and did not vacuum it out before applying. They did fix the bumper but only after we asked why that had not been addressed. When we tried to get answers on this and tried to get a written guarantee that all of the undercoating would still hold up we got the run around - we were passed off from one manager to the next and the Customer Service Manager that had told us if there was any issue to reach out to her never returned our call or email. One manager flat out lied to us by saying he talked to all the other managers and agreed there was nothing more they could do for us. Then spoke to a difference manager and he stated that nobody had talked to him about anything. We had another shop look at it and they said it would be costly to remove the undercoating and put it on correctly. Again NOTHING from Baxter. They are all about getting their numbers and getting you out the door. I spent 50,000.00 on a new vehicle and you would think they would be a little more helpful. We are going to be getting another new truck beginning of the year and you can bet we will NOT be going here. More