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Village Pointe Toyota
Omaha, NE
2,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 13, 2021
Rusty was phenomenal to work with! He is knowledgeable about his product and competitors. He knew my time was limited and he was able to expedite the process and I am incredibly grateful! Rusty made t about his product and competitors. He knew my time was limited and he was able to expedite the process and I am incredibly grateful! Rusty made the entire car buying process enjoyable. He’s the bomb! More
by AHaywood
Employees Worked With
Josh Brown in Finance- 5 stars , Rusty Russell
January 11, 2021
In 2018, my father purchased a new Toyota Camry from Village Pointe. A couple of months later, I purchased a new Camry from Village Pointe. Several months after me, my sister purchased a Toyota Corolla Village Pointe. A couple of months later, I purchased a new Camry from Village Pointe. Several months after me, my sister purchased a Toyota Corolla from Village Pointe. We all used the same sales consultant, and we all enjoyed an excellent car buying experience and great pricing/financing options. We also continue to receive excellent service from the Service Department for our vehicles. Since our experience was so positive the first time my wife and I went in to purchase a new vehicle from Village Pointe again, but this time we did not have the best experience. Our sales consultant was no longer there, and we both thought that maybe that was why our initial experience had been so good. We left the dealership, and later that day, I emailed Village Pointe Toyota about the experience we had. Within minutes after contacting them, Adam Westover, the General Sales Manager contacted me. He listened to me as I recounted what had happened, and he explained how he would make things better for us. He explained that whether or not we buy a vehicle from them, he wanted to make sure we had the best experience possible. My wife and I decided to come back into Village Pointe. Adam, and our sales consultant, Donny, made sure that our experience was easily the best I've ever had at a car dealership. They provided amazing customer service. They were honest, transparent, friendly, answered all of our questions, anticipated and addressed any concerns we might have, explained the features of the vehicles we were interested in (ultimately my wife decided she wanted the RAV4), offered the best possible price and financing options, and also let us take the vehicle home and drive it for a day (minimum) before we finalized our decision. There was no pressure to buy. These guys were serious about making sure our experience was better and our vehicle purchase was exactly what we wanted. What meant a lot to me is that I wanted my wife to enjoy the same experience I had in 2018 buying my Camry from Village Pointe, and she definitely did. She was able to feel good about her purchase, get exactly what she wanted, get her questions answered, and have the time to make her decision. Another thing that Village Pointe did that was outstanding is that they made everything as convenient as possible for us so that we weren't sitting around the dealership for hours waiting. We both work and have three children at home, so this last one was important to us. For my family's vehicle needs, Village Pointe Toyota is our first and only stop. More
by Thomas G
Employees Worked With
Donny Bonfiglio
January 08, 2021
I came to village pointe Toyota almost a year ago looking at 4runners. It just didn’t work out at the time. But i came back and Adam made sure i was going to walk away with the right car this time around no at 4runners. It just didn’t work out at the time. But i came back and Adam made sure i was going to walk away with the right car this time around no matter what it took. Finance department was incredibly easy and smooth. Rusty did an awesome job explaining everything in the vehicle and keeping the sale moving smooth. I have never had such an all around good experience at a car dealership anywhere else. More
by Merz00
Employees Worked With
Rusty Russell
January 08, 2021
Rusty was amazing to work with. He is very knowledgeable about all of the vehicles and takes care of all your needs! He is not pushy when it comes to making a decision and you can tell he loves what he doe about all of the vehicles and takes care of all your needs! He is not pushy when it comes to making a decision and you can tell he loves what he does. I will be back to get another vehicle from Rusty, Adam and the rest of the staff at Village Pointe Toyota! I would give them more than 5 stars if I could! More
by J Mrsny
Employees Worked With
Adam, Rusty Russell, Brian Sharp
January 06, 2021
After being ignored at the dealership close to my home, I drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was sell drove out to Village Point to get my wife a new lease on a 2021 RAV4 XLE Premium Hybrid. Joel was very attentive and knows the vehicle he was selling well. He and the rest of the staff really impressed me with how they addressed the needs of the customer when compared to the other dealerships I have bought our 2 previous RAV4s from in the area. If you want a Toyota vehicle, Village Point is the place to go! More
by kurt.householder
Employees Worked With
Joel Thirunilathu
January 06, 2021
He was pleasant to work with. Knowledgeable. He helped work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. work a fair deal on a new Tacoma. I wish it didn't take so long to complete the deal. More
by Corvette06!
Employees Worked With
Internet Experience, Rusty Russell, Brian Sharp
January 05, 2021
A message came on the dashboard of my 2019 Toyota A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message was something about a start-up malfunction. It was also time for my 20,000 mile checkup with a free oil change and a free tire rotation, although the message on my dashboard that morning was not about it being time for my 20,000 mile checkup. So I took the car in to the Village Pointe Toyota Service Department. The service representative (He was not wearing a mask!) who greeted me when I came in seemed surprised I had this message on my car. But he never asked me any questions about how the car was running. Two hours later, the service rep told me the only problem with my car was the gas cap was not turned tightly after I purchased gas. I asked him if he knew this was a possibility when I brought the car in to him. He said, "Yes," but he never mentioned it to me. Instead, he had his mechanic run a bunch of tests. The end result was that the only reason I received the message on my dashboard was because my gas cap was loose. As the rep talked to me and prepared my receipt, he started telling me about how I was lucky because I wouldn't have to pay for any parts--just labor. The labor charge was $180.00 to tell me that my gas cap was loose. (My oil change and tire rotation was free because I foolishly purchased a new Toyota from these people.) I asked him why he didn't just have me check my gas cap when I came in before they ran all these tests. He said, "Oh, we have to make sure it is not another issue." But when I pulled in, he seemed surprised the light was on in such a new car. If Toyota did not have a, "Don't Ask/Don't tell," policy, a question or two would have gotten the answer from me that the car was running fine. We could have checked the gas cap and upon finding it loose, we could have been 99.9% sure that the problem was the loose gas cap. But it seemed Toyota's only concern was charging me (They probably wanted as much of my stimulus check as possible) with the largest bill possible. Basic honesty and decency or common sense did not enter into the equation from their point of view. So I was charged 180.00 for a mechanic to tighten my loose gas cap. I spent 20,000 on.a Toyota vehicle, and this is how they treated me. My old mechanic on my previous car would have checked the gas cap and not charged me a dime because he and his business have character and morals and realizes that his honesty would given him my business long term. Toyota thinks they have me because of the free oil changes and tire rotations they promised when I bought the car, so they can use those visits to stick it to me the best they can. But in the future I will pay my old honest mechanic for my oil changes and service work. Well, I will not return to their service department and the 180.00 they stole from me will be the last money they will get from me. One more note. I had a low tire at 29 pounds of air pressure. Since I was going in for a tire rotation, I did not air up my tire. When I left Toyota, my tire was still low at 29 pounds. The service department rotated my tires but did not even check my tire pressure. So after leaving Toyota, I went to a service station to air up my low tire. I would avoid this place. Character matters when it comes to mechanics. The service department at Village Pointe Toyota is clearly lacking character. They do not care about their customers; their priority is getting as much money from each service visit as they can. More
by Larry
Employees Worked With
I am not sure who waited on me. It was on January 4th from 4-6 p.m., Brandon Horton
January 05, 2021
We had waited 6+ months for our Rav4 Hybrid from Village Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully Pointe. Once Rusty Russell was assigned to our order, our new car arrived in about 4 weeks. He is professional and knowledgeable. Rusty carefully explained the new features of our new vehicle. He returns phone calls and text messages promptly. We appreciate his help and love our new car. More
by TrainThyme
Employees Worked With
Adam Westover: please thank him too, Rusty Russell
