Victory Toyota of Canton

I brought my 2018 Toyota RAV4 Limited to this dealership for a pre-purchase inspection. Their service department noted “pad shift” and “pad slapped” brakes but failed to mention that the front brake pads we for a pre-purchase inspection. Their service department noted “pad shift” and “pad slapped” brakes but failed to mention that the front brake pads were the wrong size — a serious safety hazard. Weeks later, I discovered the pads were too small for the calipers, which could have caused complete brake failure if they had worn down just a little more. When I called the service manager to express my concern, he refused to take accountability and tried to claim he had warned me. But nowhere on the invoice does it say “wrong size brake pads” or that the vehicle was unsafe to drive. Their language was vague and dismissive of a potentially fatal issue. I’ve since replaced the brake pads myself, and thankfully avoided a dangerous situation. But I expected better from a certified Toyota dealership. If this had happened to someone less experienced or less lucky, it could’ve ended in a crash — or worse. This level of negligence is unacceptable. If you’re trusting them with your safety or the condition of your vehicle, I recommend getting a second opinion. More

LOVE MY NEW (TO ME) CAR! There I was, a father of a 16 year old needing her first car.. I was lucky enough to be assigned to Yehor.. First off, Yehor is great, he was a There I was, a father of a 16 year old needing her first car.. I was lucky enough to be assigned to Yehor.. First off, Yehor is great, he was a member of the US Olympic figure skating team, so he had interestingly cool stories (yes, cool was a pun) Anyway.. He showed me an absolutely GORGEOUS Subaru Outback.. it was 9 years old, and had high mileage, but it had obviously been treated extremely well during it's life . It was PERFECT, looks great, drives great..I personally fell in love with it. So now my daughter gets MY car, which is newer and has much less mileage, and I am keeping the Outback.. TRUE LOVE CANT BE DENIED!!!! Thanks to The entire sales and finance team of Victory! More

Thieves and liars. Every negative stereotype involving auto dealerships is on display by the Victory Toyota staff. From the sales staff to the service department and inc Every negative stereotype involving auto dealerships is on display by the Victory Toyota staff. From the sales staff to the service department and including parts and finance. Management needs to be terminated, starting with the GM and sales manager. Snakes and weasels. More

Shopped around for a RAV4 Hybrid so I had several quotes. Victory quoted me $400/MONTH MORE than the other dealers for the same deal! Plus they use 1980's business practices-salesman and manager hold youf up Victory quoted me $400/MONTH MORE than the other dealers for the same deal! Plus they use 1980's business practices-salesman and manager hold youf up for 30 minutes while they laugh and talk and do nothing then present you with a stupidly high offer. I went to another dealer and got a fair deal and bought the car. For Victory Toyota-never again! More

Paid a deposit to reserve a grand highlander hybrid. They sold it before we could buy it and were slow to give our deposit back. Would recommend going to a different dealer if you're looking for a car y They sold it before we could buy it and were slow to give our deposit back. Would recommend going to a different dealer if you're looking for a car you need to reserve in advance. More

This dealer tries to sneak in mandatory add-ons and "high demand" markups that add thousands to the sales price. They refuse to remove their bogus add ons. Very unhappy with the experience here. demand" markups that add thousands to the sales price. They refuse to remove their bogus add ons. Very unhappy with the experience here. More

If you’re a young couple looking for a straightforward car buying process, without the haggling back and forth, this might not be the place. My fiancé and I had high hopes when we scheduled a test drive car buying process, without the haggling back and forth, this might not be the place. My fiancé and I had high hopes when we scheduled a test drive for a RAV4. Sadly, we spent too much time waiting around. Even with our appointment, there was a lengthy delay before our drive due to some internal confusion. While the test drive was good and our salesman was informative, the post-drive process was tedious. We waited a long while just to see the final price, only to find an unexpected $7,000 in added unnecessary fees. I’m not talking about sales tax and Secretary of State ($4995 of the $7K is the up-charge due to the scarcity of the RAV4 units on the market). Initially, they said these fees were fixed, but changed their tune when we showed hesitation. The entire visit took nearly 3 hours, much of it feeling unnecessary. Appreciated the test drive, but the overall experience was far from efficient. Sorry Toyota Victoria. We might go on Carvana and skip all the salesman interaction 👍 More

Warning do not do business with VTC this place charges me $2000 upcharge for a gps tracker told me it was "free" originaly, i didnt notice till it was too late. Make sure to do your research and watch some v $2000 upcharge for a gps tracker told me it was "free" originaly, i didnt notice till it was too late. Make sure to do your research and watch some videos about how to negotiate with these scam artists if you end up going here More

Oil was not changed properly. Later, discovered that air and cabin filters were not "cleaned" as claimed. Had problems in past with tires not being rotated as claimed. Nothing but Later, discovered that air and cabin filters were not "cleaned" as claimed. Had problems in past with tires not being rotated as claimed. Nothing but excuses from dealership. I no longer trust them at all, won't do business with them and won't recommend. More

Dealing with Victory Toyota is similar to dealing with every negative stereotype about automobile dealers. Salespeople, sales manager and general manager are insulting applying every shady method includin every negative stereotype about automobile dealers. Salespeople, sales manager and general manager are insulting applying every shady method including not giving an actual price. They highly undervalue trade ins and overvalue all their vehicles including charging over sticker. Despicable. More