Victory Layne Chevrolet

I sincerely believe that this service department is crooked and what happened with my vehicle today was deliberate and intentional. I brought my vehicle in for an oil change ONLY--declined other servic crooked and what happened with my vehicle today was deliberate and intentional. I brought my vehicle in for an oil change ONLY--declined other services discussed (specifically, tire sensor replacements and tire rotation). When I got there, I had three sensors working and functional with only one not working. When my vehicle was returned to me, none of the sensors worked.. not one! I spoke to two technicians--one was not very friendly about the matter while the other one was. However, he advised me that when they do a tire rotation, that if one of the sensors is out, then that will cause the rest of them not to work because they would have to be "relearned" or something to that effect. The problem is that I specifically requested that they NOT rotate my tires at all. Then, when I mentioned this to the technician, he said if it wasn't on the paperwork then they would not have rotated my tires. So, now we are back to my initial question. If my tires were not rotated & then why is it that none of my sensors work now? Also, this did not happen during my last visit a few months ago. The same ONE sensor was out while the remaining three were still working. When I got my car back, it was the same as it was when I dropped it off. Why is it different this time? It should not be. I should have three sensors still working. The reason I believe it was deliberate because this is the 2nd time the advisors have been trying to get me to change ALL the sensors as opposed to just the one, stating it makes things a bit "difficult" to only change the one. Each time, I specifically communicated to the advisor that I simply cannot afford to do them all right now. So, now that none of my sensors are working, it makes me feel that they deliberately messed with my tires somehow (rotation or something else) to try to force me to have to get them all fixed. With all the rising costs, doing so is not in my budget at the moment. I had planned to get them taken care of as soon as I could afford to, but now I have to travel while not feeling completely safe since I can no longer monitor my tire pressure via the sensors. I have submitted my grievance to management and will await a response. Until then, they have lost a customer. More

Had a service appointment for January 8th. Dropped off in the afternoon of the 7th. My car sat outside for six days before they even got it in. I received no communication from the service Dropped off in the afternoon of the 7th. My car sat outside for six days before they even got it in. I received no communication from the service department. My text message, email, phone messages, all ignored. When they finally got my car in, I was quote $1100 to drain my fuel tank. What a bunch of crooks. I wouldn't let them service my weedwhacker. I'm actually a 24 year Chevrolet Dealer myself and I'm just amazed that they run their business this way and are able to remain open. Don't let yourself live a bad dream. There are plenty of other choices. Any of them would likely be better than these clowns. More

5 Stars for Victory Lane Chevrolet in Fort Myers! At Victory Lane Chevrolet, you don’t just buy a car—you build a relationship. Chris Campion went above and beyond when I purchased my Chevy Equino At Victory Lane Chevrolet, you don’t just buy a car—you build a relationship. Chris Campion went above and beyond when I purchased my Chevy Equinox, making the entire experience seamless and comfortable. His professionalism and dedication really made a lasting impression. Recently, I had an accident and wasn’t sure where to start. I stopped by the dealership, and once again, Chris was there to help me through it. His support and guidance during such a stressful time were invaluable. I highly recommend Victory Lane Chevrolet and Chris Campion if you're looking for exceptional service that truly puts customers first! Katerina D More

Best Chevrolet Dealership in SWFL. I’ve purchased 4 vehicles from this dealer. 100% recommended! I’ve purchased 4 vehicles from this dealer. 100% recommended! More

I took my Silverado 2500 since April 2023 , and haven’t gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excus gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excuse. Today i’ve called i’ve been in a 10 minute hold call and they hanged up the phone . Never service your vehicle here again. More

Contacted Victory Lane for a service issue, which is covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Sho covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Shortly" Gave up after a couple of weeks. More

Service Department has a lack of customer service. They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of th They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of the service. So if they do not follow through with the service you pay for and they did not fix something that is a part of they service you are told you should have told us you wanted that done!! Really even though it’s a part of the service and they can see it plain as day. So now I guess we are the mechanics. Sad case for this company. More