Victory Honda of San Bruno - Service Center

We come here for our car service, and EJ always gives us outstanding customer service. outstanding customer service. More

I give a top rating to Victory Honda. Everyone is professional and pleasant to work with. The work is done very well and within the time allotted. I especially want to point out how helpf Everyone is professional and pleasant to work with. The work is done very well and within the time allotted. I especially want to point out how helpful Joseph Bustamante has been. It is a pleasure doing business with him. More

All the staff were very friendly and eager to help. I did not feel rushed or uninformed. The service was also quick, so overall, I’m very happy with my last experience. I did not feel rushed or uninformed. The service was also quick, so overall, I’m very happy with my last experience. More

Joseph and Glenn provide excellent customer service. They're professional, always helpful, and the service is prompt. They're professional, always helpful, and the service is prompt. More

Always super nice, professional, extremely helpful and my car is always finished at a good time!!! car is always finished at a good time!!! More

Exelente servicio exelente atención al cliente servios de la mejor calidad variedad y calidad opciones para que puedas elegir atu gusto gracias la mejor calidad variedad y calidad opciones para que puedas elegir atu gusto gracias More

The staff was so helpful for adding us to the schedule. We didn’t have to drive far from our house which is so convenient. We didn’t have to drive far from our house which is so convenient. More

I arrived a few minutes early to my appointment, and I was directed by someone who was walking back to the shop to park under the canopy. Once there, I waited at least 10 minutes before I was approached was directed by someone who was walking back to the shop to park under the canopy. Once there, I waited at least 10 minutes before I was approached by someone to take me in. In the meantime, many staff passed by my car without addressing me at all. When I met with my service advisor, he told me that the service may take up to 2.5 hours because of the construction. I found this comment to be peculiar given the fact that I had a reservation, and therefore there should be resources already allocated to my car being there and I'm not competing with other drop-ins. To be fair, the work took under 1.5 hours. When I arrived to pick up my car, it appeared that none of the service advisors acknowledged me right away, and it took for me to approach one of them to be noticed. Overall, this last experience left a lot to be desired. More

Service was quick and Tyrone communicated the need for the additional service of brake and transmission fluid thoroughly. The temporary waiting area is very comfortable, i hope that with the renovation th the additional service of brake and transmission fluid thoroughly. The temporary waiting area is very comfortable, i hope that with the renovation the future waiting area is just as nice. More

Horrible, customer service. No one is trained with warranty knowledge. Still trying to get claim started from warranty and have been scolded and treated like a child every inter No one is trained with warranty knowledge. Still trying to get claim started from warranty and have been scolded and treated like a child every interaction. When asked about my needs response is “deer in headlights” More