Victory Chrysler Dodge Jeep Ram

Ah, what a delightful phone call with the service department at Victory! I barely got through mentioning I wanted to check to see if a couple Technical Service Bulletins (TSB) were covered under my b department at Victory! I barely got through mentioning I wanted to check to see if a couple Technical Service Bulletins (TSB) were covered under my bumper to bumper extended warranty they sold me. When the rep assured me TSBs aren’t covered under warranty—without even asking what the problem was. Impressive, right? Their psychic abilities must save so much time; why bother with pesky details like symptoms, VIN, or even asking which TSBs I was talking about when you can just know? It’s refreshing to deal with a dealership so confident in dismissing concerns without any actual investigation. Who needs facts or effort when you’ve got that kind of intuition? I’ll definitely call again the next time I need my concerns ignored in record time. Bravo, Victory Dodge, bravo! Five stars for efficiency, zero for customer service. More

Where do I even begin? We drove a jeep here today, and it started smoking so badly during our test drive we had to make an emergency exit. Even after that, we found a secon We drove a jeep here today, and it started smoking so badly during our test drive we had to make an emergency exit. Even after that, we found a second car on their lot, when we got in and turned it on, the A/C started screaming, we decided to look past it. We wrote everything up, then the GSM Daniel states, came to talk to us, we asked him about getting a bit of money off the car we were purchasing, as we hadn’t gotten a dime off list price, and the first car almost caught on fire mid test drive. He got up, stormed off, and told us he refused to sell us the car and ripped up all of our paper work in front of us. It was the most appalling outburst I’ve ever seen in my life. All because we asked about getting some money off the list price. This man in no way should be a store manager, I wouldn’t feel safe going here as a woman by yourself with this man “running the place” More

They couldn’t or wouldn’t fix a problem with the power outlet in my Ram 1500. I told them the problem and was told they would get back to me. That was 3 weeks ago and I still have heard nothing. It’s a wa outlet in my Ram 1500. I told them the problem and was told they would get back to me. That was 3 weeks ago and I still have heard nothing. It’s a warranty issue so I’m sure they’d rather work on things that bring in money. After buying 4 vehicles from them I thought they’d treat me with at least a little respect. More

Awesome experience when purchasing my jeep. The service department is usually pretty good. I’m definitely satisfied with my jeep purchase. department is usually pretty good. I’m definitely satisfied with my jeep purchase. More

I would give them zero stars if I could. We made an appointment to have our Jeep looked at on Friday. We heard nothing that day. We called them the next day only to learn that they had not even looke appointment to have our Jeep looked at on Friday. We heard nothing that day. We called them the next day only to learn that they had not even looked at our Jeep yet. Once they did, they found quite a bit wrong that would be covered under our extended warranty. But, it was now Saturday (because they didn't look at it at our appointment on Friday) so they couldn't get approval from the warrant company until Monday. We had to go the entire weekend without a car and then on Monday, they could not get a rental car for us (covered under our warranty) until late afternoon. I expect better customer service than this. This will be our first and last car from Victory. More

Had a vehicle that needed warranty work. Contacted Winston who helped me get going in the right direction. Blake in the service department kept me very well informed and updated throughout the warrant Winston who helped me get going in the right direction. Blake in the service department kept me very well informed and updated throughout the warranty process. While waiting on the repairs to be completed decided to purchase a new Gladiator. Worked with David and he was able to square me away. Excellent service from all 3 people. Definitely recommend then if you need service on your vehicle or looking to purchase. More