Victory Chevrolet GMC Highlands

Friendly and knowledgeable in all my questions. Scout Kirkland made a suggestion to change my mind and go a different route and it worked out very well. Scout Kirkland made a suggestion to change my mind and go a different route and it worked out very well. More

Very impressed with how knowledgeable, professional and pleasant Kevin Lilley, the salesman, was. I did not feel smothered by him or any of the others involved with my purchase. I was in and out of the de pleasant Kevin Lilley, the salesman, was. I did not feel smothered by him or any of the others involved with my purchase. I was in and out of the dealership in under two hours. Expectations were exceeded. I would recommend this branch of your dealership at the Highlands. More

Great Friendly people The fact that service was included with purchase didn't hurt either lol with purchase didn't hurt either lol More

Low pressure sale. Listened to what I wanted and delivered Low pressure sale. Listened to what I wanted and delivered - no hassle informative and knowledgeable about th Listened to what I wanted and delivered Low pressure sale. Listened to what I wanted and delivered - no hassle informative and knowledgeable about the vehicle More

Great always have been and are treated very well I am a long time customer bought my 1st truck here back in 1998 long time customer bought my 1st truck here back in 1998 More

Salesman Scout was great. Not a pushy salesman, paid close attention to detail, family oriented when my family came around. Intent was to go outside of location for inventory Not a pushy salesman, paid close attention to detail, family oriented when my family came around. Intent was to go outside of location for inventory not in stock but it was evident that the dealership wants to sell in stock inventory. Pricing in everything is just out of control. If you want nice things you mist pay. Still good people for the most part. No WOW factor and a few basics due to my convenience is the only reason for purchasing from this location. Service at this location is an opportunity. More

The service work itself was high quality but there is improvement to be had with communication. Dates promised as well as expected updates did not happen from the advisor which left me guessing what was improvement to be had with communication. Dates promised as well as expected updates did not happen from the advisor which left me guessing what was going on and what to do with my rental car. I’ve used Victory / Robinsons ever since I moved back here and I look forward to bringing in my vehicles again for service work. More

Chris Riley was more than just a salesman; he was incredibly helpful in finding the car we wanted, not just one he wanted to sell. incredibly helpful in finding the car we wanted, not just one he wanted to sell. More

This service was much better under Robinson GMC. The two stars gained were because there are some genuinely nice people who work there. We have had a recurring recall issue that the service manage The two stars gained were because there are some genuinely nice people who work there. We have had a recurring recall issue that the service manager was supposed to help with, and we never heard from thim again. We took the vehicle to have the recall issue fixed or paint touched up as in incidental to the recall issue, only to find that they don't fix them, or don't touch up the paint, claiming that they "can't see" what we are talking about and have to bring the vehicle again. The last visit was really the icing on the cake. We had service done and when we got the invoice, we had to remind them again, that GMC Customer Care gave us a Pre-Paid Service Plan (for the inonvenience of the recall issue) and that it covered part of our service. They had to adjust the invoice, and my husband paid the remainder on the credit card. My husband got a voice mail asking him to call about the invoice, but he knew he paid it, so he disregarded it. The service advisor calls me and tells me that we owe a balance. I explain that it was paid on a credit card. I don't know what they did with their records on their end, but she kept pushing me to provide proof of payment! I was being treated as if I was guilty of not paying until I had to prove my innocence and show them my credit card statement! I told them that this was not my problem, it was theirs, in which she agreed, but she wasn't even apologetic. This is the third request that I received for my review. I asked them the first time if they really wanted me to do that, especially since the request was generated by their phone call to me for me to prove that I paid them. This place has become a joke. More

The service was quick and efficient. Will was very helpful and nice as always. They took great care of me and my car! Will was very helpful and nice as always. They took great care of me and my car! More