Veterans Ford Tampa

First time dealing with a dealership and I LOVED IT !!! I received excellent service over the phone and even better service in person. Steve was very helpful and made me feel very comfortable with the budge I received excellent service over the phone and even better service in person. Steve was very helpful and made me feel very comfortable with the budget that I had since this was my first time buying a car at a dealership I expected a pushy salesman but he was anything but that, He was awesome and have me options and provided friendly customer service made me feel right at home I would definitely recommend Steve and the overall staff of this dealership !! More

Best Buying Experience EVER! We live in the DFW area of Texas. There are MANY dealerships around here. My husband and I were looking for a specific used vehicle with specific requ We live in the DFW area of Texas. There are MANY dealerships around here. My husband and I were looking for a specific used vehicle with specific requirements. We originally did a search for only a 200 mile radius from our home. We found ONE that matched. We contacted that dealership and started the paperwork to purchase that vehicle. Long story short, they sold it out from under us and then offered us a newer and much more expensive vehicle. My husband decided to open our search to nationwide. We found ONE other vehicle that matched our requirements-at Veterans Ford. I contacted them and the salesman that answered our call was Tom Horton. From the moment I began to explain our entire story he was completely understanding and very attentive to our situation. The thing that makes it even more difficult for our entire situation is that my husband is a pilot and was not in the country at the time we were attempting to purchase the vehicle. Once I explained that fact to Tom, he immediately assisted even more. Even with all of our circumstances and the big distance between us and the dealership, we still received our Explorer within only a couple of weeks. The finance department sent us the paperwork overnight and within a few days after they received the paperwork back, our vehicle was on a transport and being driven to us here in Texas. (Here is yet one more complication that they worked with...this was during the Thanksgiving holiday!) EVERY person that we spoke with or worked with at Veterans Ford has been absolutely incredible! Even from the great state of Texas, we will continue to go back to Veterans Ford in Tampa! More

Superstar! Tom, was courteous, friendly, professional and knowledgeable on his inventory. This made my buying decision much more easier. The process was simple a Tom, was courteous, friendly, professional and knowledgeable on his inventory. This made my buying decision much more easier. The process was simple and stress free. Shopping here at "Veterans Ford" was amazing. I wish I would have found this salesperson I long time ago! Call "Tom Horton" today and enjoy your next buying experience! Thanks Tom! CC More

Spectacular Service! Want to get a GREAT deal on a new or used vehicle and enjoy the experience you have doing it? Then give Steven Butler a call at Veterans Ford! His ste Want to get a GREAT deal on a new or used vehicle and enjoy the experience you have doing it? Then give Steven Butler a call at Veterans Ford! His steadfast devotion to the customer, knowledge base, friendly professional demeanor, and honest down to earth approach will surely make your buying experience as awesome as mine was! Thanks Steven Butler!!! More

General Manager - Great Initial bad experience, but met with the general manager, Lorenzo, who is knowledgeable, understanding and customer oriented. He took care of the iss Initial bad experience, but met with the general manager, Lorenzo, who is knowledgeable, understanding and customer oriented. He took care of the issue, even though he did not, legally, have to. He did it because it was the right thing to do. I would recommend this dealership because he is the manager. More

Bye Bye Credit Note to Leasers: When returning a lease to Veterans Ford be forceful with making them receive your payoff! My experience: I leased a car from Ford Cr Note to Leasers: When returning a lease to Veterans Ford be forceful with making them receive your payoff! My experience: I leased a car from Ford Credit via Veterans Ford. The lease was up so I bought a Jeep. The Jeep dealership sent Ford Credit a check on two separate occasions to pay off the lease. Ford Credit kept returning the check. Ford Credit said the check had to be sent to Veterans Ford and that Veterans Ford would then pay my lease off. I called Veterans Ford 5 times left messages and talked to 3 different people and they said if Jeep sends them a check them will return it because that is not the process. As a result of this, my account with Ford Credit got delinquent by 3 months since they refused to take a check from the Jeep dealership. Ford Credit turned me into the credit bureau for a delinquent account and now my credit score has dropped 75 points. I have been trying to correct this error for 10 months. More

Smooth process, pleasant experience and a really good deal! I was impressed with the entire dealership and the associates we encountered during this process. Have bought numerous new and used vehicles over the I was impressed with the entire dealership and the associates we encountered during this process. Have bought numerous new and used vehicles over the last 50 years, and I have to say that David is as smooth and polished as anyone I have ever dealt with. He had ready answers for all of my questions, knew stats on the vehicles, and made good suggestions for vehicles to fit our wants. We changed our minds about 3 times during the process and David transitioned with us through each change smoothly. After test driving the first vehicle, he suggested another that may be closer to what we really wanted...and he was right!. It was more expensive than the other, but we fell in love with it immediately. We finished with Josh Seith, and he was equally courteous and knowledgeable. First (new) car I ever bought was a Toyota...also in Tampa. Started at 9am, finished at 5:30 pm. I bought the car: but by the end of the process..... I hated the dealership....and the employees. I never went back to that dealership again.....even for service and routine maintenance. I will come back to this dealership, and I would not hesitate to recommend it to family and friends. Our thanks to you all, and......we love the car! More

Good service Dropped truck for oil change and left. Had to come back early and Veterans quickly got to it and got me out the door. On a weekend. Thanks. Dropped truck for oil change and left. Had to come back early and Veterans quickly got to it and got me out the door. On a weekend. Thanks. More

Your service dept is the BEST in Tampa Bay Area The SERVICE Department at Vetetans Ford is AMAZING and is of such a high quality wit nweds of my car...Personal contact with the employees makes the The SERVICE Department at Vetetans Ford is AMAZING and is of such a high quality wit nweds of my car...Personal contact with the employees makes the experience of taking A car to dealership for service Great........ More

Quick service Taken right away for oil change Service advisor Lorenzo Pena was very prompt and professional When paid the cashier never said a word kept talking Taken right away for oil change Service advisor Lorenzo Pena was very prompt and professional When paid the cashier never said a word kept talking to other cashier- just took money & gave receipt - never said thank you - could have been more polite But service Dept did work quickly and well & would definitely return More