Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
104 Reviews of Ventura Toyota - Service Center
Sort by
September 14, 2020
Marcelino consistently provides excellent service, he is extremely knowledgeable and helpful. He goes the extra mile and always attentive to customer needs and desires. We really appreciate his service. extremely knowledgeable and helpful. He goes the extra mile and always attentive to customer needs and desires. We really appreciate his service. More
by eacortez
Employees Worked With
October 11, 2019
Always friendly, efficient & quick I've been coming to Ventura Toyota and Kevin as long as I can remember. He has always been friendly, helpful and efficient in taking care of all my ne I've been coming to Ventura Toyota and Kevin as long as I can remember. He has always been friendly, helpful and efficient in taking care of all my needs whether for work or home. I do recommend him (and Ventura Toyota) to everyone I know. More
by gordon9
Employees Worked With
Kevin Hurlic
May 10, 2019
Very helpful I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and great attitude. My truck had been back to the dealership three times and I was getting tired of being there and waiting to get my truck back or getting my next car rental. I talked with Richard and on his own he sent a letter to the corporate office explaining my situation and two days later I received the help I needed from Toyota. I am very grateful to both of them for all their help. More
by jkoosh65
April 29, 2019
Excellent Service experience I have been coming to Ventura Toyota for years now and had my 4Runner and my (now) Sequoia for Maintenance service, my go to dude is Carlo Mata who al I have been coming to Ventura Toyota for years now and had my 4Runner and my (now) Sequoia for Maintenance service, my go to dude is Carlo Mata who always remembers your name and a welcoming smile. He is very pleasant to work with and very reliable. Thank you Carlo for your awesome service and for taking great care of your clientele. 🥇??????????. More
by SEQUOIAMOMMA
Employees Worked With
April 02, 2019
Excellent staffs Scott Robles is a funny guy and very knowledgeable about Toyota cars. He is an easy going guy and very easy to talk to and he keep you update on your Scott Robles is a funny guy and very knowledgeable about Toyota cars. He is an easy going guy and very easy to talk to and he keep you update on your car service. If they need your car longer than expected he help you get a loaner car. More
by Goblin1960
Employees Worked With
Other Employees :
Jason Rail, Simon Cornejo, Henry Herrera, Rafael Ruiz, Jesse Albor, Angelica Carrasco
February 02, 2019
Great Service! Above and beyond my expectations I was on vacation and had trouble with my radiator, so I dropped by Ventura Toyota to get help. I met with Carlo in the service department, who was ex I was on vacation and had trouble with my radiator, so I dropped by Ventura Toyota to get help. I met with Carlo in the service department, who was extremely kind, knowledgeable, and helpful. I had to leave my truck with him for a few days, and throughout the whole process, he went above and beyond what he was required to do to ensure that I knew what was going on, and that my truck was being taken care of. What would've been a stressful and frustrating issue, turned into a positive experience thanks to Carlo's professionalism and willingness to do right by the customer. I would highly recommend this dealership, and especially Carlo! Great all around experience! More
by JFracch34
Employees Worked With
January 05, 2019
KEVIN IS THE BEST KEVIN HAS TAKEN CARE OF OUR VEHICLES AND OUR DAUGHTER'S AND NOW OUR GRANDDAUGHTER'S FOR SO MANY YEARS IT'S HARD TO COUNT. KEVIN MAKES US FEEL LIKE FAM KEVIN HAS TAKEN CARE OF OUR VEHICLES AND OUR DAUGHTER'S AND NOW OUR GRANDDAUGHTER'S FOR SO MANY YEARS IT'S HARD TO COUNT. KEVIN MAKES US FEEL LIKE FAMILY. WE KNOW HE ALWAYS HAS OUR BEST INTERESTS AND OUR SAFETY AT HEART WHEN HE CARES THE WAY HE DOES ABOUT US AND OUR CARS. WE NEVER FEEL LIKE JUST A NUMBER. KEVIN IS SERIOUSLY THE BEST!! More
by THEQFAMILY
Employees Worked With
Kevin Hurlic
December 15, 2018
WARNING – DO NOT PATRONIZE THE VENTURA TOYOTA SERVICE DEPT! Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driv Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driver-side lock, which set-off the car alarm. The dirt bag then reached under the engine compartment and ripped out wiring in the vicinity of the horn. We took the vehicle to Ventura Toyota to get a repair estimate. The estimate was $8,200 to remove/replace the lock cylinder and entire wiring harness, which runs throughout the engine compartment and behind the dashboard. This estimate didn’t pass the sanity test with us or our insurance adjuster. We decided to find a different Toyota service provider that could give us a reasonable approach to fix the compromised wiring and lock. Ventura Toyota charged $335 for diagnostics before they would release the vehicle. That’s a hefty price to visually identify a damaged wiring bundle near the horn and confirm that the key could not be inserted into the driver-side lock. We had the Sequoia towed to North Hollywood Toyota. Our friends down south took three days to repair the vehicle at a cost of $552. For those of you who are good with math, Ventura Toyota’s diagnostic fee of $335 plus an additional $117 equals $552, the cost to repair the vehicle. Ventura Toyota had a lot of audacity to pad their estimate by over $7,600 for unnecessary parts and labor. That’s about as a ridiculous as replacing all four tires and getting a new alignment should one of the tires have had low air pressure. I’ll be taking my business elsewhere. P.S. North Hollywood gets a 5 star rating. The home town dealership gets 0 stars and a frown face. ? More
by Unhappy in VTA
Employees Worked With
November 09, 2018
Service Dept. Staff The whole staffs in the Ventura Toyota Service are the best in what they do. Scott R. is extremely easy to talk to and funny. I don't feel uncomfort The whole staffs in the Ventura Toyota Service are the best in what they do. Scott R. is extremely easy to talk to and funny. I don't feel uncomfortable when I take my car in for service. More
by Goblin1960
Employees Worked With
September 30, 2018
Excellent Service I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal nois I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal noise/binding when shifting. Carlo educated me on certain aspects of using the cooling system to eliminate odors and took the car in for inspection of the shifter. The technician determined the shift assembly had failed, the part was ordered, and I was called when the part arrived. Carlo was not available when I brought the car in for repair so another service representative assisted me, Jennifer. She had reviewed the record that Carlo had generated prior to my arrival so was prepared. Jen provided excellent service; the repair was completed and my car is performing much better. Jen assisted me with a second issue regarding a question I had about an HVAC filter for my car. She went the extra mile to consult the service manager, Kevin, who was excellent in handling this problem. Thanks to Carlo, Jen, Kevin, and service technician Michael, for a five star customer experience in the service department. More
by loria
Employees Worked With
Other Employees :
I was assisted by the service manager, Kevin. Sorry I don't recall his last name. He provided excellent problem solving and I mentioned him in my comments.
