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Varsity Ford

Ann Arbor, MI

Overview
Reviews
Vehicles
4.8
1,470 Reviews
Call Dealership (734) 996-2300
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3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,470 reviews

January 22, 2025

We weren't able to get there until right before closing time. Shane was willing to stay and wait on us and never made us feel rushed during the process. More

by danielsjdte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
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Jan 22, 2025 -

Varsity Ford responded

Thank you so much for sharing your experience! We’re delighted to hear that Shane went above and beyond to accommodate your schedule. Providing a relaxed and pressure-free experience, no matter the time, is what we strive for. We truly appreciate your kind words and are grateful for the opportunity to assist you. Enjoy your new vehicle!

January 22, 2025

I had a great experience with my purchase, Shane was a awesome salesman and the Whole experience went very well. More

by sbridges1121
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Jan 22, 2025 -

Varsity Ford responded

Thank you so much for your feedback! Our goal is to make every step of the process as enjoyable and seamless as possible. Congratulations on your new vehicle, and we will pass along your kind words to Shane!

January 21, 2025

Shane was very understanding, knowledgable and patient. .. Felt like I was heard and given a variety of information without feeling pushed into a sale More

by aliciakrueger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Jan 21, 2025 -

Varsity Ford responded

Hello Alicia, Thank you for sharing your experience! It's important to us that our customers feel heard and have all the information they need without any pressure. We'll be sure to pass along your kind words to Shane. If there's anything else we can assist you with, please don't hesitate to reach out!

January 03, 2025

It was a pleasure dealing with Shane, after having a terrible experience with another (not Ford) dealership, This is my second purchase with Varsity and I look forward to working with you in the future. More

by DWIRTZ1457
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Jan 04, 2025 -

Varsity Ford responded

Thank you so much for your kind words! We're happy to hear that Shane was able to provide you with a positive experience after your previous challenges elsewhere. It means a lot to us that you chose Varsity again for your second purchase, and we're honored to have earned your trust. We look forward to working with you in the future and continuing to provide you with the excellent service you deserve!

December 19, 2024

I experienced great customer service and a wide selection ! Quick transaction and everyone was very friendly. More

by JENNIFERDWYERDESIGN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Dec 20, 2024 -

Varsity Ford responded

Thank you so much for your kind words, Jennifer! We’re happy to hear that you enjoyed our customer service and found our selection to be wide and satisfying. It’s wonderful to know that your transaction was quick and that our team made you feel welcome. Your feedback means a lot to us, and we’re grateful for the opportunity to serve you!

December 16, 2024

If you’re looking to buy or lease a new car, ask for Eric Brodde, he’s fantastic. The process start to finish was so easy. Thank you Eric! More

by Jenniemiller6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Brodde
Report | Print
Dec 16, 2024 -

Varsity Ford responded

Jennie, Thank you so much for your kind words and recommendation! We’re thrilled to hear that Eric made your car-buying experience so easy from start to finish. He truly is fantastic, and we’re lucky to have him on our team. Enjoy your new vehicle!

December 08, 2024

Allen Oxley was a great salesmen to work with. He was very kind and found the right vehicle for us. I highly recommend him if going to buy a new vehicle. More

by Clayton182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Oxley
Report | Print
Dec 09, 2024 -

Varsity Ford responded

Thank you so much for the kind words! We're delighted to hear that Allen provided exceptional service and helped you find the perfect vehicle. Your recommendation means a lot to us and to Allen. We’re glad he made your car-buying experience a positive one.

December 08, 2024

Shane Smith was very capable and accommodating and was a pleasure to work with. Shane was very engaging and personable and went out of his way to help me make the right choice for my used vehicle purchase. More

by aarmial
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Dec 09, 2024 -

Varsity Ford responded

Thank you for sharing your feedback! We're delighted to hear that Shane provided such a positive experience and went out of his way to ensure you made the right choice for your vehicle purchase. We also appreciate your observations about the dealership's layout and parking. Your input is valuable, and we’ll look into ways to improve the organization and accessibility of our parking area to enhance the overall experience for our customers.

December 07, 2024

great experience with Shane and Sam from finance they both went above and beyond to get me into a great Vehicle More

by SCOTT.KATZ07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Dec 07, 2024 -

Varsity Ford responded

Scott, Thank you for sharing your wonderful experience! Providing exceptional service and ensuring our customers leave happy is always our goal, and it’s fantastic to know that Shane and Sam went above and beyond for you. Thank you so much for your business!

December 07, 2024

great experience, Shane went out of his way to help us switch out my lease in time for me to drive back home a few hours away More

by zaneanp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Dec 07, 2024 -

Varsity Ford responded

We’re so glad to hear that Shane went out of his way to ensure your lease switch was smooth and timely, especially with your long drive home ahead. Providing convenient and exceptional service is what we strive for, and it’s great to know Shane made it happen for you. Safe travels, and we look forward to serving you again!

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