Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Honda
Arlington, TX
1,562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,562 reviews
July 31, 2015
Very disappointing customer service I went in with the mindset to get a quote to see if it was something that i could afford and to see what i could trade in my current car for. I specif I went in with the mindset to get a quote to see if it was something that i could afford and to see what i could trade in my current car for. I specifically told that to the sales person that was talking to me, that i would not be leaving that day with a new car. He left to get a quote and came back with an offer and told me that i would be leaving with the car that i wanted. Then when filling out the credit application they asked if i needed help with that (said sarcastically because i would not say yes to the car without some help from family to make sure i wasn't getting ripped off). I felt completely pressured and obligated to go through with buying the car, which i ended up returning after i realized that i could not afford it. More
by kk_827
Employees Worked With
Mildred Dominguez, Roger Rodriguez
July 30, 2015
Personable The sales reps Tanuj Chand and Nigel McPeak were super experienced and helpful in making sure that I was completely satisfied with the Honda CRV. The The sales reps Tanuj Chand and Nigel McPeak were super experienced and helpful in making sure that I was completely satisfied with the Honda CRV. They made sure that I understood the features, listened to my needs as the driver, and worked to help make the financing affordable. We were recommended to this dealership by a friend and would definitely recommend them to others we know. The staff was friendly without the pressured stress that can sometimes be associated with buying a car. They worked with us knowing that the car was an investment, not just an everyday purchase. More
by CRVowner55
Employees Worked With
Tanuj Chand, Nigel McPeak, , Howard Russell
July 30, 2015
Buying my first car from Vandergriff made the experience ama This was my first time buying a car and Sergio Alvarez was a great help. I didn't think the car buying process would be as simple as it was, but Sergi This was my first time buying a car and Sergio Alvarez was a great help. I didn't think the car buying process would be as simple as it was, but Sergio and everyone at Vandergriff made it easy for me. More
by Bernisha15
Employees Worked With
Sergio Alvarez , Michael Sessions
July 22, 2015
Good Customer Service is routine business at Vandergriff Hon I had the pleasure of meeting Devon Applewhite was I was at Vandergriff Honda for routine service on my previous car. Devon showed me the new 2015 H I had the pleasure of meeting Devon Applewhite was I was at Vandergriff Honda for routine service on my previous car. Devon showed me the new 2015 Honda Coupe and explained the new features and pointed out all the new changes in design. Devon was very patient with me and my questions. I have been a customer of Vandergriff Honda and this visit will keep me as a customer. I love my new 2015 Honda Accord Coupe! More
by mcastillo1970
Employees Worked With
Devon Applewhite , Salah Hoque
July 21, 2015
Charge you for every little thing I was at this dealership to get my Honda Odyssey's radio reprogrammed and they said I would be charged a fee because the serial number of the radio ha I was at this dealership to get my Honda Odyssey's radio reprogrammed and they said I would be charged a fee because the serial number of the radio had to be gotten from behind the radio, this dealership is a fraud, they give you an excuse to charge for everything More
by Francis
Employees Worked With
Howard Russell
July 16, 2015
Do Not go to the SERVICE CENTER This service center Sucks! I've had two services done and it got worse by the visit. I arrived at 12:50pm and left at 4:04pm, only but to rcv what was This service center Sucks! I've had two services done and it got worse by the visit. I arrived at 12:50pm and left at 4:04pm, only but to rcv what was suppose to be a simple Oil Change (7-01-14). The cashier lied to me after waiting two hours that they had just finished my van, and they hadn't even started. I had 4kids w/me, that had become irritable and hungry upon the wait. 2 hours later, my van was given back to me "after" I complained to CHRIS GONZALEZ about his staff. My engine and service lights were still ON, in my vehicle. Indicating that No Service was given. If I wasn't smart enough to check under the hood and pay attention to the engine lights, my van would be in bad shape. These guys never serviced my vehicle and was about to let me drive away my vehicle in that state. I HATE THAT CENTER AND WISH I COULD HOSE IT DOWN!!! New Management is needed now, NOT Later. Should have learned my lesson from the 1st visit! All those people were waiting and complaining. Sheesh!!!! More
by Angry Lady
Employees Worked With
They know who they are. Shady Mechanics, Chris Gonzalez
July 10, 2015
Great Lease Experience Honda salesman, DeVon Applewhite approached me while I was waiting for service on my 2011 CRV. He offered me a deal on a 2015 CRV I couldn't refuse. Honda salesman, DeVon Applewhite approached me while I was waiting for service on my 2011 CRV. He offered me a deal on a 2015 CRV I couldn't refuse. I am so happy with my new car and so is my family. Devon was great. He cared for me throughout the process--even getting lunch for me since I'd been at the dealership since early morning. After the sale, actually a lease deal, he contacted me via phone to make sure I was enjoying my new car. Thanks, DeVon for making this experience a pleasant one. The finance officer, Michael Sessions was absolutely wonderful. He made that part of the lease process simple, yet informative. No one has ever explained the add-ons so clearly. Thanks, Michael. More
by crvdriver23
Employees Worked With
Elijah Warren, DeVon Applewhite, Michael Sessions
July 06, 2015
Honda CR-V It was our first time to visit this dealership and Nigel McPeake helped us get a great used Honda CR-V. He was really nice and helped arrange for a re It was our first time to visit this dealership and Nigel McPeake helped us get a great used Honda CR-V. He was really nice and helped arrange for a rental when our car was not ready. More
by Johnny C
Employees Worked With
Nigel McPeake
July 02, 2015
Customer contact If you want to be contacted by phone , email and my work phone, just leave them your info when asking about a used car. They are great at calling over If you want to be contacted by phone , email and my work phone, just leave them your info when asking about a used car. They are great at calling over and over even after being told to stop. Now I get at least one email a day and after telling them to stop I got more. I have purcheaed a used Honda civic and since Vandergriff is the closest dealership to me I was planning on using them. But not now, they dont listen. More
by Hank
Employees Worked With
several employees called me, Jessica Ruggero
July 01, 2015
Just bought my 2nd car from this dealership! I bought my first car from this dealership in June 2014. I was in a hurry because I had to give up my old car, so I needed something quickly. I settle I bought my first car from this dealership in June 2014. I was in a hurry because I had to give up my old car, so I needed something quickly. I settled for something to get me going. Since I settled, I wasn't at all satisfied so I wanted to get out of it and get into something I wanted more. I knew I would be upside down with negative equity, but I wanted to get rid of it before the mileage got too high. I told Marcus my situation, and let him know what I wanted. I went to the dealership the same day, picked out 4 cars, and from there we picked 1 that would work for me as far as where I wanted to be with the body style, carnote, and the interest rate. I looked, test drove and purchased the same day. The next day I came across tons of negative reviews about how some of the salesmen were doing spot deliveries (i.e. finalizing deals, and then making people return the cars because "financing fell through"). In a panic, I contacted Marcus about this and he assured me that everything was fine...and it was! About 40 days later I received my plates and registration sticker! I know other people have had negative experiences with certain salesmen, but I've bought 2 cars from this particular salesman and I know that he will work for his customers. So the next time you are interested in a Honda, go to Vandergriff and ask for Marcus! He will work hard to get you what you want! THANK YOU!!! More
by lsaffold
Employees Worked With
Marcus Jamison
