Vandergriff Honda

My husband and I had a limited amount of time before our dinner reservations so we thought we would just pop in and see what selection of Honda Pilots Vandergriff had available. We had just had a negative e dinner reservations so we thought we would just pop in and see what selection of Honda Pilots Vandergriff had available. We had just had a negative experience with another local Honda dealer and wanted to see if it was a general overall attitude as this was the first time we had shopped for a Honda. We were very surprised at the expedient way Ariel was able to get a vehicle for us to test drive. He was very knowledgeable, friendly, and went out of his way to accomodate us. He even showed us interior and exterior colors that we were not aware was available due to the lack of service we received at the previous Honda dealership. The exterior and interior color combination we wanted was available so Ariel brought Clyde, the Sales Manager, straight over to us to discuss pricing. With the many vehicles we have purchased in the past, this was the first time the Sales Manager voluntarily came and greeted us from the initial pricing step, another pleasant surprise. He was eager to satisfy us so he asked up front what it would take for us to drive the vehicle home that night. We restated that we had dinner reservations and only had an hour so it would have to wait until later in the week. He challenged us to give him a shot so we named our price for the vehicle, named the price we wanted for our trade, and defined our finance rate and terms. In less than 15 minutes he laid down an agreement that included everything we wanted, there was no need to negotiate. We once again stated that there was no way to get the financing portion completed that night due to our reservations and once again he challenged us to give it a try. Much to our surprise the financing was completed in under 30 minutes and we drove away to arrive at our anniversary dinner right on schedule. The whole experience took less than an hour. This was truly an experience that we will remember and speak of for many years to come. They have definitely won a new set of loyal customers! We are still laughing about the whole experience in amazement. More

I mainly worked with Keith. He was down to earth and exptremely helpful. George and Clyde worked tirelessly to help me. Everyone went above and beyond to get me the deal 'I' wanted. My deal was a tru exptremely helpful. George and Clyde worked tirelessly to help me. Everyone went above and beyond to get me the deal 'I' wanted. My deal was a true team effort. Chelsea's financial paperwork explanations were clear and refreshing. More

Everything was excellent. The salesperson drove to the Okahoma border to get the car we wanted before we had a final sale. I highly recommend this dealer. We didn't finish the transaction until 10:30p.m Okahoma border to get the car we wanted before we had a final sale. I highly recommend this dealer. We didn't finish the transaction until 10:30p.m. and they stayed open to accomodate us. Everything was very positive. And we love our new Odyssey. It is a great car. More

Kevin met me in the lot and was not just helpful but also very friendly. His efforts to help me get the car I wanted at a price I could afford was outstanding. Service after the sale with Mr. Bautz is refres very friendly. His efforts to help me get the car I wanted at a price I could afford was outstanding. Service after the sale with Mr. Bautz is refreshingly abundant. Mr Smith was also extremely helpful in explaining the financing and options. I love my Honda and highly recommend Mr. Bautz if you need a Honda! I hope both gentlemen are there when I need another vehicle!! More

We've purchased several vehicles from Vandergriff and have always had a good experience. This was no exception. Our salesman Keith was very helpful,friendly and most importantly NOT TOO PUSHY. All of ou have always had a good experience. This was no exception. Our salesman Keith was very helpful,friendly and most importantly NOT TOO PUSHY. All of our questions and concerns were answered and resolved. Excellent experience. More

Supportive and attentive staff who tried to meet my requirements. Sales Management Staff as well as finance staff member very knowledgeable. Salesman a little inexperience, but he had only been emplo requirements. Sales Management Staff as well as finance staff member very knowledgeable. Salesman a little inexperience, but he had only been employed less than 2 months and needs time to mature into his role; overall, he did a nice job. More

We absolutely loved everything about our buying experience at Vandergriff. This was my second purchase from Vandergriff and I received the same excellent service. The salesman was attentive and inf experience at Vandergriff. This was my second purchase from Vandergriff and I received the same excellent service. The salesman was attentive and informative without being pushy. They worked within our budget and did not try to encourage us in any way to go over. When we asked them to work with us on different scenarios, such as lease vs. buy they not only gave us both options but also worked up three different lease options (12,000 miles, 15,000 miles, 18,000). This allowed us to view each choice and really helped in making our decision. During this entire process everyone involved from sales to finance was extremely patient and so very willing to answer any question we had. Our Honda Odessey is such an amazing vehicle! Once the sale was complete and our Odessey was ready the experience was not over. This awesome dealership has employees who help walk you through setting up all the options on your vehicle. Although every vehicle comes with a book there was just something about the extra touch of having someone show you how to work all the options. From setting the stations on my radio to setting up my blue tooth, there was such expertise from each employee. I highly recommend this dealership.The employees at Vandergiff are an fantastic team who truly put the customer first. More

Another exceptional experience at Vandergriff Honda in Arlington, Texas. On October 1st I purchased my 8th vehicle in four years. Six new Hondas and two previously owned vehicles. All vehicles purchased w Arlington, Texas. On October 1st I purchased my 8th vehicle in four years. Six new Hondas and two previously owned vehicles. All vehicles purchased were a wonderful experience due to the friendly employees who professionally accommodated me and my wife. Whenever I enter Honda's showroom in Arlington, I am greeted with a warm smile and a friendly atmosphere. The sales staff is sincerely interested in helping you find the vehicle with the accessory packages that meet your needs. They are not pushy and that's what I like and expect from a quality car dealership. My sales representative has always gone the extra mile to extend their service and make me a satisfied customer. This is the reason why I'm going back to Vandergriff Honda in Arlington, Texas. I highly recommend this great dealership to anyone who wants to purchase a vehicle. I wish to thank Mr. Charles Evans and my sales representative Jessica Ruggero for my latest purchase at Vandergriff Honda. This dealership is located in Arlington, Texas at 1104 W. Interstate I-20. More

This dealership is not interested in you as a customer. They are only interested in making the sale. Once you drive your car out, do not expect phone calls to be returned and do not expect the truth to y They are only interested in making the sale. Once you drive your car out, do not expect phone calls to be returned and do not expect the truth to your questions. Do not ever do what I did and drive the car off the lot without everything set in stone and any accessories promised put on by the service department before delivery. These people do not like to return calls and when they do, they are arrogant and condescending. Deals are not kept. They will tell you anything to make a sale, even lie about the accessories they will add. Research the top bad things dealers do to get you to buy a car and you guessed it, Vandergriff will do all these things. Watch out for the added $$$$ on the sticker price....amazing! I do not consider this an ethical dealership and had the worst buying experience in my life. When searching for financing, I actually was telling someone from a certain finance company the problems I was having with this dealership and he guessed right away that I was talking about Vandergriff Honda. This was before he had any information about me. hmmm, I bet the 5's you see here are mainly employees asked to give reviews to keep the scores high. Just a guess. Nothing would amaze anymore when it comes to this dealership. More

Great experience with sales and financing. No hard-sell tactics, just great service. Very happy with my purchase and the staff at Vandergriff Honda. Got the vehicle I wanted with the features I needed an tactics, just great service. Very happy with my purchase and the staff at Vandergriff Honda. Got the vehicle I wanted with the features I needed and nothing extra was forced on me. Will buy all my Hondas from this dealer in the future. More