Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Honda
Arlington, TX
1,569 Reviews
As a leading Honda dealer in Arlington, our name has become synonymous with honesty and integrity. We got our start all the way back in 1963 and since then, we have grown into one of the largest Honda dealers in the Dallas and Fort Worth area. We are proud to be integral members of the Dallas-Fort Worth community, where we serve the entire DFW Metroplex, including Carrollton, North Richland Hills, Irving, Mansfield, Frisco, Richardson, Plano, Grand Prairie, Grapevine and the entire North Texas area. Our outstanding staff of dedicated sales professionals is here to help you find the perfect new car for you and your family. Visit us today and see why our commitment to customer service, our large selection of new Honda cars and our reliable service center have made Vandergriff Honda one of Arlington's favorite Honda dealerships!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,569 reviews
August 03, 2011
The sales tactics from the beginning were definitely not ideal. However, I did like the car (2008 Civic LX, 50k miles) that they offered. So completed all of the paperwork and even went online at the dealer ideal. However, I did like the car (2008 Civic LX, 50k miles) that they offered. So completed all of the paperwork and even went online at the dealership to purchase insurance thinking I would be driving off of the lot after spending 5 hours and putting my money down and signing everything. However, this was not the case, the car "had to get serviced" before I took it home. 3 days later I was informed the car didnt even pass inspection. Why they would even offer it is beyond me. They then told me I was lucky because they would sell me a 2010 Civic with 30k miles for the same price, since it was their mistake. This was obviously nonsense, they lied and the payments were more then I wanted. I then was shown another 2008 EX standard with 47k. The car was going to be serviced and detailed so I would return later to pick up the car. When I returned for my 3rd day I was on a test drive when I noticed a service light( later to find out it was a low tire pressure icon). Then when I reached 40 mph I noticed an odd noise coming from the rear axle. The noise increased with speed. I informed them, and the service guys informed me it was probably the bearings. The sales guy (Bok Chung) insisted thats just a Honda and I didn't realize it seeing as I've never owned a Honda. I am not a mechanic but I know that something was wrong. The car obviously never met any service requirements or inspections. And they wanted me to start from scratch for the 4th time and pick out a fourth car. Then the Used Car Sales Manager (Shaq) had words. I informed him of the horrible experience I went through the past few days. He then reminded that I do have their loaner, as if I didnt have the right to complain. I reminded him that they also Have my $2000 that I put down and I would be more then happy to get my money back and walk home if this was the service I had to deal with. They then informed me the car just had an air bubble in th hose or something along those lines, and it was ready for me. I think not. I can say that Kyler (financing) was helpful. But since they sell cars that havent passed inspections I was not going to go through. The worst experience dealing with a dealership. More
by Jwayne
Employees Worked With
Bok Chung
July 15, 2011
Frank has helped me with parts and service for several years. At the antique car shows, he and his staff are always deeply involved. The facilities are the best for any car dealer, particularly the ca years. At the antique car shows, he and his staff are always deeply involved. The facilities are the best for any car dealer, particularly the cafeteria. More
by charlesfarris
Employees Worked With
Frank Garzq
July 15, 2011
This review is in regards to my first oil change on my 2011 Honda Odyssey July 14, 2011. It was a very good experience and the review will tell you this is not my first time to deal with James Gray. I 2011 Honda Odyssey July 14, 2011. It was a very good experience and the review will tell you this is not my first time to deal with James Gray. I have dealt with James Gray in Service several times and he is always friendly, helpful and takes time to answer any questions I may have. I have been using Vandergriff Honda Service for 5 years with my 2006 Odyssey and now my recently purchased 2011. I have to say I have always been pleased with the service department personnel but James is outstanding. It is employees like James that have kept me doing all my maintenace at Vandergriff Honda Service. Sincerely, Francie Patterson More
by Francie Patterson
Employees Worked With
James Gray Service Advisor
June 29, 2011
We were searching for an Odyssey online and found several listed at this dealership. As we were searching on their website, Jessica sent me what I now know was an automated e-mail with several Odysseys list listed at this dealership. As we were searching on their website, Jessica sent me what I now know was an automated e-mail with several Odysseys listed. I called the dealership and spoke with Justin, who checked on a specific Odyssey for me. It was exactly what we wanted. He took my contact information and I told him that I would come out in two days. He told me that he would call if anything changed. My husband was out of town. Instead of waiting two days, I picked my husband up at the airport the next day and we drove straight to the dealership, which was 30 miles from our home. I called Justin first, to see if that was OK. He assured me that it was. After we fought through traffic to get there, we met Justin, who immediately passed us off to another salesperson and left the dealership. After he left, we were informed that the car that I had called about had been sold already. No one called us to tell us this, even though they had my cell number. In fact, of the three cars that we were going to look at (one new and two used), only one was there. It was in poor condition, which is probably why it was still there! So we made a very long drive for no reason at all. CALL BEFORE YOU GO TO THIS DEALERSHIP... They made excuses. They said that many people call and never show. That is no reason for not calling someone who is interested in a car when it sells to someone else. Perhaps they were hoping that we would settle for an inferior car? More
by lesfrank
Employees Worked With
Justin Wall
June 19, 2011
Alan was very helpful. He knew his product and impressed us as being a customer advocate, responding to our concerns and wishes. We enjoyed the shopping experience with him and would highly recommend him. us as being a customer advocate, responding to our concerns and wishes. We enjoyed the shopping experience with him and would highly recommend him. Salah help us to close the deal be providing guidance through the financing process and pointing out additions, like extended warenties that were needed and others that were not. Overall, a great experience. More
by ron229
Employees Worked With
Alan Chase ; Salah Hoque, Salah Hoque
June 14, 2011
We didn't think we would have been able to get a good deal but the business manager and sales rep worked hard for us and got us what we asked for. Mr. Nguyen and Mr. Bautz were nice and patient we did no deal but the business manager and sales rep worked hard for us and got us what we asked for. Mr. Nguyen and Mr. Bautz were nice and patient we did not feel pressured to take the offer on the table. More
by maggie2011
Employees Worked With
Kevin Bautz and Hung Nguyen
June 02, 2011
June 2, 2011. We had service on our 2004 Pilot on June 2, 2011. We had service on our 2004 Pilot on 5/31/2011... We have not purchased a vehicle from Vandergriff YET, But will when we are in the June 2, 2011. We had service on our 2004 Pilot on 5/31/2011... We have not purchased a vehicle from Vandergriff YET, But will when we are in the market for a new one... The Vandergriff service department has always done an excellent job for us, and we especially appreciate service writer Venny Diaz' helpfulness, knowledge proffesionall appearance and friendly demeanor... ....KEEP UP THE GOOD WORK.... Ray and Florence Kirkland Kennedale, Texas More
by kirklandr
Employees Worked With
Vennt Diaz, Venny Diaz
May 31, 2011
I came in about a two weeks ago and purchased my very first Honda Accord EX-L. My family has always driven Toyota's and Honda's so it was a no brainier that my purchase would be one of the two. Our sales first Honda Accord EX-L. My family has always driven Toyota's and Honda's so it was a no brainier that my purchase would be one of the two. Our salesman was named ONDRA. Very nice and polite guy. He wasn't pushy or hovering all over us our whole time there. He actually introduced himself and let us go about looking at all their inventory. He is so knowledgeable about all the HONDA'S on the LOT. After choosing the car we liked, I thought that we would have to play the go back and forth price game with the Managers. But it was nothing like that. Yuni one of the sales manager was so helpful. He laid down the pricing and payments for us. We basically told him what our monthly payments needed to be and He was able to get it right on the money. He told us what we should do and what is our biggest bang for the bucks. Yesterday I took my parents back to this dealership and now they are proud new owners of a 2011 Honda Accord LX. If you want a place that is not pushy and will give the best deal I would TRULY recommend VANDEGRIFF HONDA. I will probably be back this xmas to take advantage of their end of the year clearance since the hail storm last week nearly damaged my car. THANK YOU VANDERGRIFF!!! WILL BE DOING ALL MY BUSINESS WITH YOU IN THE FUTURE. More
by lisatran786
Employees Worked With
Ondra & Yuni
