Vandergriff Honda

This review is in regards to my first oil change on my 2011 Honda Odyssey July 14, 2011. It was a very good experience and the review will tell you this is not my first time to deal with James Gray. I 2011 Honda Odyssey July 14, 2011. It was a very good experience and the review will tell you this is not my first time to deal with James Gray. I have dealt with James Gray in Service several times and he is always friendly, helpful and takes time to answer any questions I may have. I have been using Vandergriff Honda Service for 5 years with my 2006 Odyssey and now my recently purchased 2011. I have to say I have always been pleased with the service department personnel but James is outstanding. It is employees like James that have kept me doing all my maintenace at Vandergriff Honda Service. Sincerely, Francie Patterson More

Frank has helped me with parts and service for several years. At the antique car shows, he and his staff are always deeply involved. The facilities are the best for any car dealer, particularly the ca years. At the antique car shows, he and his staff are always deeply involved. The facilities are the best for any car dealer, particularly the cafeteria. More

We were searching for an Odyssey online and found several listed at this dealership. As we were searching on their website, Jessica sent me what I now know was an automated e-mail with several Odysseys list listed at this dealership. As we were searching on their website, Jessica sent me what I now know was an automated e-mail with several Odysseys listed. I called the dealership and spoke with Justin, who checked on a specific Odyssey for me. It was exactly what we wanted. He took my contact information and I told him that I would come out in two days. He told me that he would call if anything changed. My husband was out of town. Instead of waiting two days, I picked my husband up at the airport the next day and we drove straight to the dealership, which was 30 miles from our home. I called Justin first, to see if that was OK. He assured me that it was. After we fought through traffic to get there, we met Justin, who immediately passed us off to another salesperson and left the dealership. After he left, we were informed that the car that I had called about had been sold already. No one called us to tell us this, even though they had my cell number. In fact, of the three cars that we were going to look at (one new and two used), only one was there. It was in poor condition, which is probably why it was still there! So we made a very long drive for no reason at all. CALL BEFORE YOU GO TO THIS DEALERSHIP... They made excuses. They said that many people call and never show. That is no reason for not calling someone who is interested in a car when it sells to someone else. Perhaps they were hoping that we would settle for an inferior car? More

Alan was very helpful. He knew his product and impressed us as being a customer advocate, responding to our concerns and wishes. We enjoyed the shopping experience with him and would highly recommend him. us as being a customer advocate, responding to our concerns and wishes. We enjoyed the shopping experience with him and would highly recommend him. Salah help us to close the deal be providing guidance through the financing process and pointing out additions, like extended warenties that were needed and others that were not. Overall, a great experience. More

We didn't think we would have been able to get a good deal but the business manager and sales rep worked hard for us and got us what we asked for. Mr. Nguyen and Mr. Bautz were nice and patient we did no deal but the business manager and sales rep worked hard for us and got us what we asked for. Mr. Nguyen and Mr. Bautz were nice and patient we did not feel pressured to take the offer on the table. More

June 2, 2011. We had service on our 2004 Pilot on June 2, 2011. We had service on our 2004 Pilot on 5/31/2011... We have not purchased a vehicle from Vandergriff YET, But will when we are in the June 2, 2011. We had service on our 2004 Pilot on 5/31/2011... We have not purchased a vehicle from Vandergriff YET, But will when we are in the market for a new one... The Vandergriff service department has always done an excellent job for us, and we especially appreciate service writer Venny Diaz' helpfulness, knowledge proffesionall appearance and friendly demeanor... ....KEEP UP THE GOOD WORK.... Ray and Florence Kirkland Kennedale, Texas More

I came in about a two weeks ago and purchased my very first Honda Accord EX-L. My family has always driven Toyota's and Honda's so it was a no brainier that my purchase would be one of the two. Our sales first Honda Accord EX-L. My family has always driven Toyota's and Honda's so it was a no brainier that my purchase would be one of the two. Our salesman was named ONDRA. Very nice and polite guy. He wasn't pushy or hovering all over us our whole time there. He actually introduced himself and let us go about looking at all their inventory. He is so knowledgeable about all the HONDA'S on the LOT. After choosing the car we liked, I thought that we would have to play the go back and forth price game with the Managers. But it was nothing like that. Yuni one of the sales manager was so helpful. He laid down the pricing and payments for us. We basically told him what our monthly payments needed to be and He was able to get it right on the money. He told us what we should do and what is our biggest bang for the bucks. Yesterday I took my parents back to this dealership and now they are proud new owners of a 2011 Honda Accord LX. If you want a place that is not pushy and will give the best deal I would TRULY recommend VANDEGRIFF HONDA. I will probably be back this xmas to take advantage of their end of the year clearance since the hail storm last week nearly damaged my car. THANK YOU VANDERGRIFF!!! WILL BE DOING ALL MY BUSINESS WITH YOU IN THE FUTURE. More

We only went to the dealership to test drive. Kevin brought out exactly the model vehicle, color and features we were looking for. He spent a lot of time with us and answered every question, and reall brought out exactly the model vehicle, color and features we were looking for. He spent a lot of time with us and answered every question, and really got to know us. The atmosphere at Vandergriff (from the waiting room to the in store cafe) made the experience actually enjoyable, unlike most car buying experiences. It did not seem like 4 hours. We got exactly what we wanted and then some! We will go back. More

Joel Gogue is the best service advisor Vandergriff Honda has to offer. He is an exceptional employee. He always make sure to provide excellent service every time I go in. Futhermore, he is a man of his word has to offer. He is an exceptional employee. He always make sure to provide excellent service every time I go in. Futhermore, he is a man of his word and provides me and my Accorrd with the highest quality of service in a professional and courteous manner. If Vandergriff Honda is on the look out for promotions or raises Joel Gogue is who they need to consider first. More

Howard Russell demonstrated once more why he is my "go to guy" for service. Howard paid exceptional attention to detail throughout the service process -- meeting me as I was getting out of my car an "go to guy" for service. Howard paid exceptional attention to detail throughout the service process -- meeting me as I was getting out of my car and ensuring that my goddaughter and I had a beverage, ensuring that he had a clear understanding of my service work needs, providing a clear, understandable description of the recommended maintenance and the associated costs, even walking with me to my vehicle as I was leaving. Howard makes it clear that he is a member of a team. As his customer, I appreciate that he does such an outstanding job of coordinating that team's efforts -- my work was completed earlier than I expected and at a reasonable price. Equally important, Howard ensures that I feel like more than just a customer, this "intangible" aspect of the customer service he provides lets me feel comfortable and confident that I am getting the work I need at the best possible price and ensures that I will continue to drive the extra miles to Vandergriff Honda to get my service work done. More