Vandergriff Honda

Drove in near the end of the day on a Thursday night. I'd been trying for a while to figure out the replacement of my right head light bulb and couldn't get the bulb I bought, at a parts store, to fit correc been trying for a while to figure out the replacement of my right head light bulb and couldn't get the bulb I bought, at a parts store, to fit correctly. I was greeted by Mike Symank and he was quickly able to determine two things. The first being that the bulb was wrong for the socket I was trying to connect to...and the second was that I had been trying to put a low beam bulb into a high beam socket. He made me feel comfortable in regards to my oversight and didn't belittle me, as I was just attempting to save a few bucks. After telling me what Vandergriff charges to replace the bulbs, I probably should have taken my Accord their first. He pointed out that the low beam socket was further in and even checked the connections for me right there on the service entrance. Turns out, he told me, the connection was just a little loose and possible road vibration caused it to wiggle out. He had all my lights working in no time. Thank you Mike and Vandergriff Honda for taking care of me once again. More

Tracy was excellent, and only recommended the repairs that were needed, so there wasn't any "fluff" per say, and added expenses or things mentioned to pad the cost of the total repairs. Had my car detail that were needed, so there wasn't any "fluff" per say, and added expenses or things mentioned to pad the cost of the total repairs. Had my car detailed which was very nice considering the money that I did decide to spend. He's a straight shooter, and a much needed breath of fresh air for Vandergriff where honestly in the past I have felted gouged with service because in this economy people are not buying new ones, so it gets passed on to the ones that are trying to take care of their vehicle that is already paid for. Cut out the fluff, and deliver on Customer Service. That's exactly what Tracy did :) More

Mike, was on top of his game when I called in . He knew exactly what my problem was when I called so he told me what to do to get my car to the dealership and he would be waiting on me. He was! I was a wr exactly what my problem was when I called so he told me what to do to get my car to the dealership and he would be waiting on me. He was! I was a wreck but he assured me it would be taken care of and it was. Thanks mike! More

I reccommend Vandergriff Honda for the excellennt customer service in their service department. Tracy Shipman was very good to work with. He was very good at answering any of my questions. customer service in their service department. Tracy Shipman was very good to work with. He was very good at answering any of my questions. More

Outstanding Service and Professionalism. This gentleman was great to work with and he kept me informed every step of the way. He went out of his way to provide the best in customer service! was great to work with and he kept me informed every step of the way. He went out of his way to provide the best in customer service! More

Tracy was cool.Originally looking for Mike, but Tracy was a huge help, even took me in without an appointmnent. I wanna say thanks for the drink voucher! a huge help, even took me in without an appointmnent. I wanna say thanks for the drink voucher! More

We got our car in right away and the waiting area was We got our car in right away and the waiting area was great. Mike kept me updated on the status of my car and had over all wonderful communication. We got our car in right away and the waiting area was great. Mike kept me updated on the status of my car and had over all wonderful communication. I am a first time Honda owner and I will be back. Thank You, J'Vette More

Mike Symank was descriptive in the work that was done and the recommendations for my car. The Honda waiting area has everything you need until your car is back in service. the recommendations for my car. The Honda waiting area has everything you need until your car is back in service. More

My service appointment was excellent. I called Tracy Shipman the day before I wanted to bring my vehicle (99 Honda Accord) in and Tracy offered my different options for me to drop my vehicle off at my c Shipman the day before I wanted to bring my vehicle (99 Honda Accord) in and Tracy offered my different options for me to drop my vehicle off at my convenience. Tracy told me that night drop-off was available after hours and all I needed to do leave my vehicle at the garage doors, complete the envelope with service needs, place the key in envelope, and place in the night drop box. The next day of my service, Tracy was very professional and informed me on the vehicle inspection results, made recommendations on what my vehicle needed, and also provided future service recommendations. My vehicle service was completed in a timely manner and I was able to pick up and be on my way. Thanks to Tracy Shipman and Honda Vandergriff. P. Pecina More

I have been using Vandergriff Honda for the service on my 2004 Honda Odyssey since we moved to the area five years ago. Since my first visitin, I have never had a bad experience with this dealership. They st 2004 Honda Odyssey since we moved to the area five years ago. Since my first visitin, I have never had a bad experience with this dealership. They strive to make your experience with them a positive experience. I normally work with Chris Gonzalez in the Service Department but he was off the day I was in, so his associate Mike Symank assisted me during my visit. Mike was absolutely super! He explained everything in detail as to the service work being performed, and answered all my questions thoroughly. He was very sincere, courteous, and professional in his approach, which is something that you rarely find in most customer service fields these days, let alone an automobile dealership. The whole team at Vandergriff Honda treats their customers as family. When I am ready to trade my Honda in, there is no question where I will bring my business. People like to do business with companies that they feel comfortable dealing with, and I for one would not hesitate to recommend Vandergriff Honda for sales or service. They are simply the best! More