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Vandergriff Honda

Arlington, TX

Overview
Reviews
Vehicles
4.0
1,560 Reviews
Call Dealership (817) 533-4266
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1104 W I-20

Arlington, TX

76017

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Showing 1,560 reviews

November 23, 2024

Do not waste your time. .They have a team that will make you think all is well..Beware of the wolves.. More

by Customcreations802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
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November 21, 2024

Very misleading. No help rude does not return phone calls..Although got a response from Chris Snyder no help .Returned call email was dodged..I was told from another d More

by Customcreations802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
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October 23, 2024

I bought a truck 2019 gmc sierra on September 21,2024, and the truck was having problems and my truck ever since i took it out had problems and i kept calling them and they said they couldn’t do nun bout More

by Lizbethrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Huriel chavez, jose mendez morales and the used car sales manager and the people from service
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Oct 28, 2024 -

Vandergriff Honda responded

We sincerely apologize for the challenges you’ve faced and the frustrations you’ve experienced during this process. We take your concerns seriously and would like to address this matter promptly. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your situation in detail and work towards a satisfactory solution. Thank you for bringing this to our attention, and we appreciate your patience.

October 12, 2024

Service was great and quick. They did come back with a bunch of “recommendations” but the service advisor was honest to say what could be deferred and what might need immediate a More

by ajit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy
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Oct 14, 2024 -

Vandergriff Honda responded

Thank you for the positive feedback! We're happy to hear that your service was quick and that our team provided honest recommendations. It's great to know that your service advisor helped clarify what was urgent and what could be deferred, ensuring you felt well-informed throughout the process. We're glad your experience was pleasant, and we look forward to serving you again in the future!

October 11, 2024

This location is a nice place , people are really friendly and everything went really well with the service More

by Nayqson
Recommend Dealer
Yes
Employees Worked With
Guy
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Oct 14, 2024 -

Vandergriff Honda responded

Thank you for your wonderful review! We’re glad to hear that you had a positive experience at our location and that our team made you feel welcome. Providing friendly and efficient service is our goal, and it's great to know we succeeded. If you need assistance in the future, please feel free to reach out!

October 09, 2024

I have the best service Kyle done excellent job thank you Kyle I will come back to the dealership. More

by HalasaMikeMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Oct 11, 2024 -

Vandergriff Honda responded

Thank you for your fantastic review! We're delighted to hear that Kyle provided you with excellent service. Your satisfaction means a lot to us, and we look forward to welcoming you back to the dealership soon!

October 08, 2024

Great service today from the nice gentleman whose name, I didn't catch who signal me in and open my car door, Bryce, and the crew in the shop thank you for your kindness and your professionalism. I'm pleased More

by ZJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
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Oct 10, 2024 -

Vandergriff Honda responded

Thank you so much for your wonderful review! We’re thrilled to hear that Bryce and our team provided you with such kind and professional service. We take pride in our staff and their dedication to making every visit a positive experience. We appreciate your support and look forward to seeing you again!

September 17, 2024

They make unfulfilled promises to their customers, and other Honda dealers. I don't recommend doing business with them. More

by Cynthiaadams87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben, Asma, Wesley Kammer
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Sep 20, 2024 -

Vandergriff Honda responded

Thank you for sharing your feedback. We’re sorry to hear about your recent experience and the unfulfilled promises you encountered. This is not the level of service we strive to provide. To address your concerns and work towards a resolution, please contact our General Manager, Chris Snyder, at CSnyder02@vtaig.com or by phone at 817-299-2010. He will be able to assist you directly and ensure that your concerns are properly addressed. We appreciate your input and hope to have the opportunity to make things right.

September 06, 2024

Sending a 5 star rating for Maui, a Service Advisor at Vandergriff Honda. She was knowledgeable, explained options in understanding terms and with clear explanations. She went the extra mile to show me ad More

by Loretta12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maui
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Sep 10, 2024 -

Vandergriff Honda responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Maui. It’s great to know that her knowledge, clear explanations, and extra efforts made a significant difference in your service visit. We truly appreciate your feedback and are pleased that you felt comfortable and well-informed throughout the process. We look forward to assisting you again in the future and are grateful to have Maui on our team to provide such excellent service. Thank you for choosing us!

August 29, 2024

I highly recommend Vandergriff Honda in Arlington for sales and service. Today I received excellent customer service from Chris Lapid in the Service Department. He went above and beyond to help me with More

by Carol J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lapid
Report | Print
Sep 03, 2024 -

Vandergriff Honda responded

Thank you for the wonderful recommendation! We’re thrilled to hear that Chris provided you with excellent service and went above and beyond to assist with your recall service appointment. We’ll make sure to pass along your kind words to him. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to serving you again!

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