Vandergriff Chevrolet

Smooth sailing Went into the dealership, met with Andy he took care of all my questions and needs. I showed him the car I wanted and he accommodated the rest... Has Went into the dealership, met with Andy he took care of all my questions and needs. I showed him the car I wanted and he accommodated the rest... Hassle free and super easy to say the least. More

Horrible Service Period I just knew that since I have purchase before at vandergriff and referred people to come to buy from this location that in no way would I get treated I just knew that since I have purchase before at vandergriff and referred people to come to buy from this location that in no way would I get treated the way that I did. I was looking for a 2014 Impala, I come and I am greeted by a gentleman and of course we go thru the normal steps of finding a car. I wanted to take advantage of all incentives that were available as well as my gm discount. Now there were some features that I wanted on the impala that I was not willing to give up. I remember when I purchased my last car the sales side went above and beyond to gain my business. This time i can't say the same. Rod the director who just sits at the desk and swears he has met me, wrong is tight on prices, how can you have 2 cars with high mileage and think someone is going to pay 40k for them. When I caught onto there game I was being questioned how I figured out what the supposed discount that they were calling it. If the rebates is 3500 on one paper and you bring me another paper with the discount showing me the new savings of 4500 that goes to show me that you were only taking 1k off of a car with 8000 miles on it that had not been titled to a customer and it needed a oil change, but then a car that had 2300miles you wanted to take 1500dollars off. just didn't make any since at all. I was the customer who praised the sales side and was disappointed in service now both sides are the same. I always wondered why every time I came in there were new faces. The Sales Managers are horrible and customer friendly at all. Now don't get me wrong there are some of the sales guys who will go above and beyond for you. IF you ask for information to be emailed to you I think they should be able to do that no make you come in just for general purpose to keep you there for hours. Other dealers have the ability to communicate via email regardless of the price of a car or just general conversation. Whoever the other guy is that sits in the office that doesn't speaks and just looks at you even when you speak I find that being rude. At some point the Gm, needs to get a hold of the staff and find out how can they change the structure like it was to ensure that customers are happy. I should not be told pay your car down and then come back, not when Im about to make a purchase within the next week or so. Plus more people around me need cars, and of course they are going to ask where did I go. I would NOT say go to Vandergriff Chevy, you would receive horrible service and they will have you there for hours. More

2015 Chevy Equinox Needed a vehicle for commute after job transfer to Texas. Salesman tried hard to get the deal done but couldn't. Large dealership with very large sel Needed a vehicle for commute after job transfer to Texas. Salesman tried hard to get the deal done but couldn't. Large dealership with very large selection More

Louisiana Justin pack was my salesman and got me exactly what i came to the dealer ship to purchase far as color,style and payment and made it a simple process. Justin pack was my salesman and got me exactly what i came to the dealer ship to purchase far as color,style and payment and made it a simple process. More

Justin was excellent Justin Pack was my salesman and got me exactly what I wanted and was very knowledgable. He took care of me and made my car buying process simple. Justin Pack was my salesman and got me exactly what I wanted and was very knowledgable. He took care of me and made my car buying process simple. More

Quality and Value I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with my last purchase, this purchase was equally pleasant, non-stressful and very quick. In fact, it took ME longer to decide on a vehicle than it did to do the paperwork for purchase. My wife and I were greeted by a sales manager and were provided with our salesman (Justin Pack) who was pleasant, patient and willing to "Serve" our needs by answering questions and allowing us time to review and test drive various vehicles. Justin, along with the entire Vandergriff team provided us a relaxed atmosphere and a sense of "WILLINGNESS" to serve our needs. I will return to Vandergriff Chevrolet and have always encourage friends to seek our this dealership because of the quality of vehicles the offer and the value of their pricing. More

BEWARE!! Bad service after sale of vehicle We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floo We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floor mat, bad wipers, deep scratches on hood). Since we didn't notice these these things until after the sale was made, it was a hassle getting them to fix it. They simply "buffed" out the scrathces as best they could, got another matching floor mat from another vehicle and did NOT replace the wiper blades. A few months later the battery went out so we took it in to get checked. Turns out it is not covered under the extra warranty that we purchased or warranty that comes with the certified vehicle and to top it off we just missed the factory warranty expiration. After given a quote over the phone of $229, we were told $279 was due after everything was said and done (includes battery, test fee, install fee, battery pack fee (whatever that is). After complaining about it, they took off some small fees and 10% off, so we ended up paying a little over $230. They provide nothing but terrible service, rude service personnel (named Cody) and Service Director that does not know what quality customer service means. I would NOT recommend this place for anyone to buy a vehicle or service their vehicle here. Other companies such as Honda, Ford would have tested the battery, replaced it for FREE! More