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Vandergriff Chevrolet
Arlington, TX
744 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 744 reviews
December 18, 2014
Justin was excellent Justin Pack was my salesman and got me exactly what I wanted and was very knowledgable. He took care of me and made my car buying process simple. Justin Pack was my salesman and got me exactly what I wanted and was very knowledgable. He took care of me and made my car buying process simple. More
by Allstar
Employees Worked With
Justin Pack
November 26, 2014
Looking for an Equinox I didn't end up buying a vehicle from Vandergriff. They worked very hard to get me to a price i could afford. We ended up about 39 dollars a month to I didn't end up buying a vehicle from Vandergriff. They worked very hard to get me to a price i could afford. We ended up about 39 dollars a month to much.Not there fault im just to far upside-down on my impala. They worked hard for me and i will return in the future. Awesome job.. More
by LucasHolman
Employees Worked With
Ryan Barsanti
November 17, 2014
Customer-focused I came to test drive a new Silverado to see what had changed since my last one, a 2006 model. I was in a 2012 Ford F-250 and, frankly, I missed my o I came to test drive a new Silverado to see what had changed since my last one, a 2006 model. I was in a 2012 Ford F-250 and, frankly, I missed my old Chevrolet. But I could walk away and still have a vehicle that suited me. We talked price, briefly. We made a deal on a new 2500 HD very quickly, and it involved a lot less of my money than I thought it would. Still, I had the sense it was more about me being satisfied with what I was buying than about them selling a truck. The salesman, Brandon, the sales manager, Scott, the accessories man, Ken, and the finance people were top-notch and a pleasure to deal with. More
by sparker5404
Employees Worked With
Brandon Escalera, Ken Willis
September 26, 2014
Quality and Value I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with my last purchase, this purchase was equally pleasant, non-stressful and very quick. In fact, it took ME longer to decide on a vehicle than it did to do the paperwork for purchase. My wife and I were greeted by a sales manager and were provided with our salesman (Justin Pack) who was pleasant, patient and willing to "Serve" our needs by answering questions and allowing us time to review and test drive various vehicles. Justin, along with the entire Vandergriff team provided us a relaxed atmosphere and a sense of "WILLINGNESS" to serve our needs. I will return to Vandergriff Chevrolet and have always encourage friends to seek our this dealership because of the quality of vehicles the offer and the value of their pricing. More
by jjguerrero
Employees Worked With
Justin Pack
September 23, 2014
BEWARE!! Bad service after sale of vehicle We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floo We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floor mat, bad wipers, deep scratches on hood). Since we didn't notice these these things until after the sale was made, it was a hassle getting them to fix it. They simply "buffed" out the scrathces as best they could, got another matching floor mat from another vehicle and did NOT replace the wiper blades. A few months later the battery went out so we took it in to get checked. Turns out it is not covered under the extra warranty that we purchased or warranty that comes with the certified vehicle and to top it off we just missed the factory warranty expiration. After given a quote over the phone of $229, we were told $279 was due after everything was said and done (includes battery, test fee, install fee, battery pack fee (whatever that is). After complaining about it, they took off some small fees and 10% off, so we ended up paying a little over $230. They provide nothing but terrible service, rude service personnel (named Cody) and Service Director that does not know what quality customer service means. I would NOT recommend this place for anyone to buy a vehicle or service their vehicle here. Other companies such as Honda, Ford would have tested the battery, replaced it for FREE! More
by drod83
Employees Worked With
Cody
April 17, 2014
Great in person but once you're out the door. As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through th As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through them. The price was good, it was in good shape and the test drive (around the block) went fine. They were all smiles and handshakes. I'm not a mechanic but when I looked at the engine it looked fine. The belt on top had been replaced and it sounded fine. Then ON THE WAY HOME from buying the truck the engine started making a whining/chirping noise. I figured it was the new belt so I took it to my mechanic. Before all was said and done I had spent 600 dollars out of pocket two days after getting the truck home. According to my mechanic the belt tensioners had to be replaced along with the alternator and the air conditioning belt which they had used armor all on to make it look new. The top belt was new but according to the mechanic the belt they replaced was so far gone that they had obviously replaced the top belt to make it seem like they wouldn't be a concern to someone like me who knew a little but about engines but not enough to really make a good judgement. Furthermore, he said that part of the reason the alternator went bad was because they had sprayed so much armor all on the engine to make it look new and shiny that it had seeped inside it and ruined it. I contacted them even though I had an As-Is agreement I had signed hoping that because it messed up ON THE WAY HOME and it was their fault that maybe they would make it right but the sales manager told me that I was out of luck. He said the reason that I signed that agreement was for this very situation, of course he didn't take my calls himself, he relayed this through his sales team who actually tried to get him to help me out. I've had the truck a month now with no other issues but the lackluster way this situation was handled has left a bad taste in my mouth and I won't be purchasing from any dealerships associated with this one or it's owners again. I drove 200 miles round trip to get this truck. I understand that yes, they technically weren't liable because I signed an agreement but when a mechanic says that it's their fault it broke then a good salesman that cared about his customers and reputation would fix the issue in some way or another. It is what it is I suppose but I figured people should know what kind of people are really in charge over there. At this point it's too late for them to do anything to remedy the situation and I'm done trying to get anything done about it. More
by bosqucountyboy
Employees Worked With
Angela, Clyde
March 06, 2014
Best car buying experience ever! The salesman and entire staff at Vandergriff Chevrolet were the best! Will recommend to family and friends in the market for a new car! staff at Vandergriff Chevrolet were the best! Will recommend to family and friends in the market for a new car! More
by joannhudson
Employees Worked With
Mark Garrison
February 20, 2014
Went in to my have my 2008 Colorado fitted for a trailer plug so I could run lights and brakes on my trailer. Typically trailers use a 4 plug when not running brakes and a 7 flat when running brakes. I woul plug so I could run lights and brakes on my trailer. Typically trailers use a 4 plug when not running brakes and a 7 flat when running brakes. I would say about 95% of trailers use a 7 flat. To my surprise they installed a combo 4 plug and 6 round. Why in the world they installed a 6 round is beyond me... totally useless and I never see any trailers running this kind of plug. I should of made them re-do the work or uninstall and get a refund. Maybe they just had this laying around and figured they would just throw it on my truck. More
by keith455
Employees Worked With
Ken
September 03, 2013
We received Great Customer Service while working with Dallas the Fitzgerald Chevrolet Internet Salesman. Working with a USAA approved dealership is very important to me. Dallas the Fitzgerald Chevrolet Internet Salesman. Working with a USAA approved dealership is very important to me. More
by alimanda
Employees Worked With
Dallas
February 12, 2013
The service at Vandergriff Chevrolet was exceptional. Troy Washington who was our Salesman was very patient with us and very informative. We love our new Equinox and would defiantly recommend Vandergriff Troy Washington who was our Salesman was very patient with us and very informative. We love our new Equinox and would defiantly recommend Vandergriff to our friends. More
by karynbrennan
Employees Worked With
Troy Washington
