Vandergriff Chevrolet

Alicia did an excellent job of describing the features of the car and processing the sale. She has such a pleasant personality which made the experience very enjoyable. Excellent job, Alicia!! the car and processing the sale. She has such a pleasant personality which made the experience very enjoyable. Excellent job, Alicia!! More

All of the staff was very welcoming and friendly. They made sure that I wasn't getting confused by any of the wording and knew what I was getting. They made sure that I wasn't getting confused by any of the wording and knew what I was getting. More

Have Alicia show you the large Chevy selection that Vandergriff offers, her and the whole Vandergriff team will work hard to get you in the car/truck of your dreams. They will exceed your expectations Vandergriff offers, her and the whole Vandergriff team will work hard to get you in the car/truck of your dreams. They will exceed your expectations in every way and are really there for you compared to other dealerships I have been to. I am for ever greatful for the trail boss they were able to get me in. More

I went to vandergriff to check out a certified 2020 silverado Ltz texas edition. I gave the salesman (Alex) my keys to get my truck appraised. Ten minutes later the sales manager came back and said he silverado Ltz texas edition. I gave the salesman (Alex) my keys to get my truck appraised. Ten minutes later the sales manager came back and said he would give me 22,000 for my truck. That is 4 to 6 thousand under lowest trade in value. My truck has 42k miles on it and it's a 2015. When I told him he wasn't even offering trade in value, he argued with me and told me it was. I said kelly blue book has me at 26.5k and that was low end value. He told me kelly blue book is old and behind the times and antiquated. I hate to be lied to. I hate to be ripped off. I've bought at least 3 cars from vandergriff. I worked for gm Arlington for 40 years. Bought many a car. Never from Vandergriff again. Shame on you vandergriff, you can't always hit a home run. More

Very friendly, helpful staff. They made the purchase of the vehicle a very pleasant experience. They made the purchase of the vehicle a very pleasant experience. More

My car seller was Jessica and was amazing 0 complaints. Did everything we asked didn’t come to us with no ridiculous car price and the other workers are really sweet Did everything we asked didn’t come to us with no ridiculous car price and the other workers are really sweet More

Offered me a number online and then when I got there the vehicle was 3,000 more than advertised and they offered me 3,000 less on my trade with an almost perfect car. They would not budge one penny and knew vehicle was 3,000 more than advertised and they offered me 3,000 less on my trade with an almost perfect car. They would not budge one penny and knew I had drove over an hour to see them. Typical car dealership and gimmicks. More

Decided we wanted to buy a used car that we drove earlier in the week. We agreed on a price (after they tried to say it was $1,000 more than online price) and I asked what I could do to get the process start in the week. We agreed on a price (after they tried to say it was $1,000 more than online price) and I asked what I could do to get the process started as I could not come in personally on that day because people have to work. Was told to fill out the financing application and was approved for the money. I told them my wife would take off work the next day and be there in the morning to start signing the paperwork. They texted me the car was sold to someone else while my wife was on her way. I would have done something else over the phone if I was told they needed something other than my agreement and financing approval to hold the car for a couple of hours. I guess they just used my information as leverage with another buyer. Now I have a ding on my great credit, a disappointed daughter, and a wife who had to miss a day of work for nothing. Have bought three other cars from Vandergriff dealerships over 20 years and each time it gets worse. Vandergriff is not the quality dealership it was for years. Mr. Vandergriff would be ashamed, they have become the Spirit Airlines of car dealerships. Only use them if there are no other options, they no longer care about the people they deal with or building lifelong customers. More

No. I was not treated well. On my arrival I was greeted by an unknown person that was not dressed well nor were they dressed in any type of company unifo I was not treated well. On my arrival I was greeted by an unknown person that was not dressed well nor were they dressed in any type of company uniform. I told them I was there to meet with Rod for his requested scheduled appointment (if you are going to have your sales people schedule appointments, you should have them meet the customers at the door at the scheduled time). This person, this greeter, asked me to step inside and then wanted to copy my driver license. When I refused, this person then DEMANDED to see my driver license. Then I asked if he needed my driver license just for me to LOOK at a vehicle and he replied yes. Then I left the building and went back to my vehicle and called and asked for Rod to come out to my vehicle and to bring a manager with him. When Rod arrived with a manager (name I do not recall) I explained what occurred and that I was not satisfied with your company procedure. I was there to inspect a vehicle for possible purchase. I had not requested to drive the vehicle. Then I was told by both Rob and the manager that it was required for me to surrender my driver license. Once again I tried to explain I wanted to INSPECT a vehicle and was not asking to drive one yet. At this point I wished them all a good day and left. If they had reported to you this interaction as they should have, I would not be explaining now and you, instead, would probably be calling me on the phone with an apology. Bottom line, you lost a $9,400 vehicle sale and will have to have that vehicle sit on your books for a while longer. And all for what? For hiring employees that cannot think on their feet and only operate "by company policy" in all circumstances? When I tried to respond to Lisa and Reggie from their sent emails, both failed with error message, probably due to Vandergriff's IT not having their email server set up correctly. Do not send follow up emails to customers that the customers cannot respond to. More

Bought a truck with 4500 miles on it at night in the rain. Dealership never mentioned any damage but we immediately noticed a dent in the bed when we got there. This really distracted us from noticing o rain. Dealership never mentioned any damage but we immediately noticed a dent in the bed when we got there. This really distracted us from noticing other damage. Went for a test drive, dealer rode up front, passenger side. Got back to dealership, noticed taillights not working, cracked, etc. Dealer lowered price to cover taillights. Dealer agreed to fix dent. Went in, signed papers. Dealership closed as we were leaving. Got in, got 1/4 mile down the road and wife noticed the windshield is cracked on the passenger side, Very noticeable. The next day we discover a huge deep scratch on the passenger side that they tried to cover up with non matching touch up paint! Immediately called dealership. They tried to play the "you broke the windshield" card until I was able to find it in the pictures they put online that I had saved. They wouldn't fix the scratch at all. They put an aftermarket, cheap windshield in. A couple days later I'm noticing a vibration at certain speeds on smooth roads. Come to find out one rim was bent, two tires were aftermarket and had busted belts. So a set of rims and tires later...... this dealership gets cars in and just throws them on the lot with the highest price they can on them. I realize it's a "for profit" business (which was what they told me when I started trying to get them to fix some of this stuff I was discovering that they didn't disclose) but a reputable dealership would have stood behind their sale and product. Their inspection department (you know those 189 point inspections companies advertise on their pre-owned vehicles) should have some a MUCH better job. I won't ever go here again. No customer service after the sale. More