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Vandergriff Chevrolet

Arlington, TX

4.0
744 Reviews

1200 Interstate 20 West

Arlington, TX

76017

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Showing 744 reviews

June 10, 2024

Emily was great to work with when purchasing my new vehicle. The whole process was very efficient and timely! She was very responsive and professional and I highly recommend her if you’re looking to pu More

by Cathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily D’Adam
Jun 11, 2024 -

Vandergriff Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that Emily made your vehicle purchase efficient and timely. Her responsiveness and professionalism are what we strive for at Vandergriff Chevrolet. We appreciate your recommendation and will be sure to pass along your kind words to Emily. Enjoy your new car and thank you for choosing us!

May 29, 2024

Griffin is straight awesome and was very helpful throughout the buying process. Overall great experience More

by dwaynecurtis495
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griffin Vinal
May 30, 2024 -

Vandergriff Chevrolet responded

Thank you for sharing your experience at Vandergriff Chevrolet! We're thrilled to hear that Griffin provided you with awesome and helpful service throughout the buying process. It's fantastic to know that he made your experience overall great. We'll be sure to pass along your kind words to Griffin. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

April 25, 2024

Make your next purchase anywhere other than Vandergriff Chevrolet, because they will try to act like they are giving you a huge discount, then they will attempt to deceive you when it gets to financing. I More

by TheCustomerthatCaughtThem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The manager never told me his name just asked me what’s the problem.
Apr 28, 2024 -

TheCustomerthatCaughtThem responded

Terrible service, especially the finance manager and his team.

April 25, 2024

The advertisement was a bait and switch. I went to look at a truck they advertised for a certain price. Once there they added on $3600 in "options". A waste of time More

by noname
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jay
Apr 30, 2024 -

Vandergriff Chevrolet responded

We sincerely apologize for the experience you had at our dealership. Advertised prices should be accurate and transparent, and we understand your frustration. We take customer concerns seriously and want to regain your trust. Our General Sales Manager, Reggie Carter, is committed to ensuring a positive sales experience. He can be reached directly at RCarter01@vtaig.com. We hope Reggie can hear the details of your visit and address your concerns. Thank you for bringing this to our attention.

April 24, 2024

Marco was excellent, went to test drive a vehicle that I saw online, I was out the door with the price I wanted in just a couple of hours. Everyone was kind and professional. More

by Masonholloway96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
Apr 25, 2024 -

Vandergriff Chevrolet responded

We're thrilled to hear you had such a fantastic experience at our dealership! Thank you for taking the time to leave this wonderful review. It sounds like Marco was a rockstar – helping you test drive the vehicle you saw online and getting you out the door with your desired price in just a couple of hours! That's exactly the kind of efficient and customer-focused service we strive to provide. We'll be sure to pass on your kind words to Marco. We're also glad to hear everyone you interacted with was kind and professional. Creating a welcoming and positive environment is important to us. Congratulations on your new car, and thank you for choosing Vandergriff Chevrolet!

April 15, 2024

Great communication and very easy to work with. I was in a hurry and they made the transaction as easy as possible. More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth Acosta
Apr 16, 2024 -

Vandergriff Chevrolet responded

We're delighted to hear you found our communication great and the process easy to navigate! Understanding your needs and making things efficient is a priority for us, especially when you're in a hurry. Thank you for choosing us, and we're glad we could help!

March 21, 2024

They setup an appointment and force you to visit their office without checking the inventory and after waste of time and round trip cost simply respond its just sold out few hours ago. The appointment was More

by abu_thalha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Lewis
Mar 25, 2024 -

Vandergriff Chevrolet responded

Hi Abu Thalha, we're sorry to hear about your experience. We apologize for any inconvenience caused by the miscommunication regarding the inventory status. We will work on improving our appointment scheduling process to avoid similar situations in the future. Thank you for bringing this to our attention.

March 09, 2024

Don,t believe what price is on internet, called to price car out the door total. And they tacked on $4000 for certification. VERY Deceptive !, quality dealership doesn’t do this. Be Aware! More

by jdan98
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Used car Manager
Mar 13, 2024 -

Vandergriff Chevrolet responded

Hi there, we apologize for any confusion regarding our pricing. Our certification process ensures the quality and reliability of our vehicles, but we understand your concerns. We strive for transparency and will work to make our pricing more clear in the future. Thank you for your feedback.

February 10, 2024

DECEPTIVE ADVERTISING - borderline bait and switch! Car was advertised online for a certain price only to find out they tacked on an additional $3000+ dealer add ons. Wasted an entire day driving fro More

by Rob
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sami
Feb 14, 2024 -

Vandergriff Chevrolet responded

Hi Rob, thank you for sharing your feedback. We apologize for any confusion caused by our pricing. We strive for transparency and will review our advertising practices to ensure a better experience for our customers. If there's anything else we can assist you with, please let us know.

January 18, 2024

First time in this dealership and honestly I would see myself buying from them again in the near future. Everyone was friendly and made our whole buying experience a great one ! Would recommend doing busi More

by Jrcantu95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Esquivel
Jan 22, 2024 -

Vandergriff Chevrolet responded

Hi there, Thank you for y our review, We are to happy to hear our team provided you with excellent service. We appreciate your recommendation. We strive to provide great purchasing experiences. Thank you for your kind words and patronage. We hope to see you again for all of your auto needs.

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