Vandergriff Chevrolet

My service was terrible. I purchased an extended warranty plan when I bought my Silverado there. I brought it to the shop two weeks ago today. The truck has 45,000 miles on i I purchased an extended warranty plan when I bought my Silverado there. I brought it to the shop two weeks ago today. The truck has 45,000 miles on it and has an extended warranty for another 30,000 miles. I was told my my first service advisor that it would be a week before it could be looked at. No loaner was offered because they were just backed up. A week later I was told by a second service advisor that they had the part but it was very labor intensive but they might have it done by end of business on Friday. A loaner was offered, but I said well we will just go with out since it is almost ready. Never heard an update. Then on Monday I call for an update and then after I called again for an update. I finally did on Tuesday as was told by now second advisor that she forgot to call back on Monday. Then the truck was going to be ready by end of business on Tuesday. It was not. Then Wednesday I was told late morning it would be ready at lunchtime. Then middle of the afternoon I got a call from Vandergriff asking me how was my service and was everything done right the first time. So again I made arrangements to be met at the dealership to get my truck where I had a third service advisor assigned to me and was told it was not done and at 3:00 after I had gotten a call asking me how I liked my service it still wasn’t done I sent an email to the service manager late Monday night asking why they sell extended warranty’s and why no one was communicating. The repair was a master brake cylinder and I have no idea why it took from Friday morning until 6:00 Wednesday Some 12 days I was told they had the part the Friday before and there was just a lot of labor I sent emails to the service manager and general manager but as of this writing it is over two weeks. Never heard an explanation. I think it is appalling that I had three service advisors. No one there cares about the customer. Plus it is a sin that folks buy an extended warranty but no one is in a hurry to fix your truck/car. Very disappointed and absolutely will make it very hard to buy again from them. Plus I have bought over 20 cars from that dealer ship. More

Not great. I live in FL and purchased a showroom vehicle from them (remote transaction - I never went there). I arranged private covered transport from TX to FL I live in FL and purchased a showroom vehicle from them (remote transaction - I never went there). I arranged private covered transport from TX to FL. When I received the car, it was missing what amounted to around $5000 in parts that should have been caught and corrected during their PDI process. Salesperson immediately tried to blame the transport carrier, but they had photo-documented everything (100s of pictures of every inch of the car) and proved that it was delivered to them in TX without the parts and arrive to me as delivered to them. Their GM and Service Manager did, very slowly, work with my local dealership to get all of the missing parts and have the vehicle brought up to standard. The process took about 2 months from the time I completed the purchase until I finally had the finished vehicle home. As of this post, I’m still waiting for the title so I can register the car in FL (now 3 months and counting). I chose to buy from Vandergriff because of their overall excellent ratings and they had a car that stopped me in my tracks when I saw it. I’ve purchased many out of state vehicles in a similar fashion and have not once had a problem, so I didn’t think twice about it. Called them, paid cash, Docu-Signed the paperwork…within a matter of days. Probably one of the easiest sales they have had. But then they had my money and I had an incomplete car. While I was told they would “make it right” it was of course on their timeframe. I was very close to calling GM to lodge a formal complaint. My local dealership stepped in to help. One very good thing to mention here: my local dealership, Garber Chevrolet in Green Cove Springs, FL, Master Technician Jake Minton, and Service Rep Sherri Kersey are beyond outstanding. When they delivered the finished vehicle to me, it was as if it had just rolled off of their showroom floor. Immaculate. Every detail considered. And it wasn’t even their sale. Cannot give them enough praise for how they helped me. They have earned my trust and my loyalty. Your experience may differ. If you buy in person, if you finance with Vandergriff, maybe they have a higher standard. But heed my warning and watch them closely every step of the way. More

Took my Silverado for transmission flush price was good but told mechanic recommended belt replacement they were frayed got them done but pricing was not good . Close to $700 to replace 2 belts I know but told mechanic recommended belt replacement they were frayed got them done but pricing was not good . Close to $700 to replace 2 belts I know it’s not that difficult . For an experienced mechanic. Labor cost crazy . Will not use dealership and recommend don get belts replaced there unless you got money to burn. More