Vancouver Ford

This is my 1st bad review I have done in many years. January 2019, I purchased a new black 2018 Ford F-150 4X4 XLT SuperCrew & I take good care of this truck and use it as a 2nd vehicle – a handicap ve January 2019, I purchased a new black 2018 Ford F-150 4X4 XLT SuperCrew & I take good care of this truck and use it as a 2nd vehicle – a handicap vehicle for my wife. A few weeks after my purchase I had a BraunAbility Turny EVO handicap transfer seat installed in Portland OR on the passenger front side – about $15,000 handicap modification. Today I took the truck to Vancouver Ford Quick Lane (same owners as Vancouver Ford regular service dept.) in for its 3rd service and tire rotation since I purchased it new. It has 20 days left on the 3-year/36,000 mile warranty and it has a total of 15,255 miles on it. After the service, as I opened the drivers-side door, I noticed a wiring harness unplugged on the drivers’ side hanging down. I went in the office and politely told the manager. He came out and he apparently tucked it up into the dash. I started the truck and observed the air bag service light on. This was not activated prior to my service. I realize all Technicians make errors and mistakes. This review is not about Vancouver Ford Quick Lane management or their Technician. It is about the horrible service I received from the Vancouver Ford Service Dept. I went back into the Quick Lane office for a 2nd time and informed the manager of the OBD2 air bag light activation. I infer that he determined that the further diagnosis was beyond the capabilities of the Quick Lane so he sent me across the street to the regular Vancouver Ford Service Dept. I informed the Service Advisor of the above and that I was specifically sent over. He said that they had customers that were 6-weeks appointments and I would have to schedule the truck in. I told him that the OBD2 Light was not on prior to my service. He argued with me. I politely told him if it was (it wasn’t) “would not have the Quick Lane Technician noted that and put it on my work order and advised me to seek out warranty service at the main service department?”. AND I told him that I had found a disconnected wiring harness that should have been plugged in. I did not want to conduct diagnosis as I did not want to touch the truck without first talking to the Service Advisor as directed by Quick Lane. I was doing what the Quick Lane Service Manger told me to do. The Service Advisor at the main service shop had a Technician at the main service department run a SCAN and advised me that the “Passenger Side Air Bag has lost Communication”. I said “Ya I told you that your Technician at Quick Lane had unplugged some sort of harness”. He told me I needed to go to the company that installed the BranAbility handicap seat. Basically he was done with me as far as he was concerned, he made that firmly clear and he told me I just got a “free SCAN”. I told him to “look at it from my perspective” and he stayed firm. I told him “he is leaving me stranded”. I told him I wanted to talk to his Service Manager. He did not refer me to his Service Manager and told me to go back to the Service Manager at their Quick Lane. Going to BraunAbility in Portland would have also had to been scheduled and BraunAbility would have charged me a diagnostic fee – to fix what Vancouver Ford BROKE. I went back to Quick Lane now worried “what if the Technician, unplugging the harness had caused a sensor failure”. “Would I be paying for that damage?”. The manager was at lunch by then at Quick Lane. The other Quick Lane Service Adviser came out, found the harness, READ THE LABLE ON THE HARNESS from BraunAbility stating that it was to the OBD2 Connector. He plugged it in, per instructions on the label and the OBD2 service light went out. I sure hope no sensors were damaged. I do not understand how a supposed “professional shop” can BREAK A CUSTOMER’S VEHICLE AND TAKE NO RESPONSIBILITY! I could have been out of a lot of time going to BraunAbility and paid out diagnostic costs and who knows if I would have been compensated. Modern vehicles are very complicated. A consumer must trust a vehicle manufacturer to have quality service after the sale. “How could I trust Vancouver Ford after an event like this”? My son’s business purchased 7 brand new Ford F-550’s/F-450 Trucks in 2021. Before today I trusted Ford Motor Company. Perhaps it time to look at the Dodge truck lineup or Northend Ford in Portland OR. I had horrible service at Vancouver Ford, they broke my vehicle and would not initially take responsibility. I was just lucky that they figured out the problem ONLY DUE TO MY COACHING OF WHEN I FOUND THE DISCONNECTED WIRING HARNESS ASSEMBLY! Or they would not have figured it out as they did not try. Again, I understand Technicians make errors and I am not upset with Quick Lane and their management. It the Vancouver Ford Main Service Dept. that had absolutely no concern for the damage done by Vancouver Ford. Oh, thanks for the “free SCAN” that I would not have needed if you guys would not have BROKE MY TRUCK and then not stood by your mistake!” I then got home, saw this email for a Dealer Rating. I do NOT do poor business ratings. I called Vancouver Ford Service Dept. and got put on hold before I could even talk to a Manager. I was going to give the Management another chance to address the above. I wasted enough time today at Vancouver Ford. Time to let other know so here it is... Service Advisor - you should have stepped up or at least allowed me to talk to your Service Manager and get his/her perspective rather than this. Of note, I have ALWASY historically had very good luck with Vancouver Ford's other service advisors. I get it some times you have a bad day - I get that. You were willing to leave me stranded with a vehicle you broke (can't take my handicap wife out in a vehicle with an OBD2 Air bag warning now can I?). You did not correctly process the problem and had no empathy to resolve it. You were not immediately busy, nobody was at your service counter at the time of my visit. Vancouver Ford - you broke my vehicle and could care less! I spend my good hard earned money at another dealership that cares. More

I am getting the run around about questions of the service and the last service on the spark plugs service and the last service on the spark plugs More

I had a good experience with the sales department; however, another Ford dealer was able to beat it their price for my 2021 F150. I ended up purchasing at the other dealer, but this one is literally 2 however, another Ford dealer was able to beat it their price for my 2021 F150. I ended up purchasing at the other dealer, but this one is literally 2 minutes from my office so I took it there for the first service. The guy I worked with in the service department was incredibly rude, dismissive, and I still have no remedy to my warrantied issue. It took several weeks to get an appointment and I was told I have to reschedule for a dry day (mind you, several weeks to get in so it’s going to be a continuous crapshoot) so they can drive it in a circle and reprogram the cruise control issue. And it wasn’t a wet day when I was there; it was just the Friday before Christmas (7:30a appt), I got the sense they had better things to do that day. Regardless, the service guy was an absolute xxx which made it that much more frustrating. Buy where you want, but don’t service there (not that you can get in anyway). More

They are the best in Vancouver wa Steve Bushley he my go too guy best customer service period. Billy Fawcett . too guy best customer service period. Billy Fawcett . More

Steve Bushey was very helpful and a pleasure to talk to while buying my used car. Would definitely recommend. while buying my used car. Would definitely recommend. More

Steve Bushey was my sales person, he did a fantastic job. He was very communicative and helpful with my Bronco. He was very attentive to details and made sure I was well taken care of. Than you Steve for yo He was very communicative and helpful with my Bronco. He was very attentive to details and made sure I was well taken care of. Than you Steve for your commitment and willingness to take care of the customers. More