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Vancouver Ford
Vancouver, WA
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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536 Reviews of Vancouver Ford
January 02, 2023
The dealership was clean and easily accessible. The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial end of the sale. More
by erlarrol
Employees Worked With
Sierra and Mr. Dang
December 30, 2022
Left our Explorer for a recall repair. Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very co Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very cordial. More
by kathrynsalverda
Employees Worked With
Misti Williams
December 28, 2022
I bought a vehicle on November 7th, 2022. I had to put the vehicle in the shop two weeks later due to a bad timing belt and a leaking water pump. The third party warranty (Easy Care who is ju I had to put the vehicle in the shop two weeks later due to a bad timing belt and a leaking water pump. The third party warranty (Easy Care who is just as bad), refused to fix it due to the water pump leaking for an extended period of time. Two weeks after it was fixed, the engine started making a tapping sound. I found out that the vehicle had two bad lifters and two bad tensioners. I called Easy Care again and they stated that I needed the used car inspection report. I called Vancouver Ford 13 times and left numerous voicemails and no one would help me with this issue. I also spoke with several managers who stated they would help and never did. The vehicle had been in the shop for as much time as I have driven it. Vancouver Ford sold me a truck with problems and then sold me a warranty (Easy Care Warranty) that isn't worth the $3k I paid for it. DO NOT BUY FROM THEM!!! More
by michael.jones.2186
Employees Worked With
Antonio Duran, Mike Raines
December 27, 2022
Their customer service is awful. (Salesperson seemed to not be involved in the mess) We tried to buy a car recently for our business. they listed a price then got us in there to driv (Salesperson seemed to not be involved in the mess) We tried to buy a car recently for our business. they listed a price then got us in there to drive it and THEN told us about an 8k mark up. Waste of time and we purchased from fleet in Salem for the price we should be paying. And then in the service dept when a mistake was made, it took going all the way to the GM to get help, and he was pretty rude and didn’t seem to care. I usually don’t give bad reviews but they were brutal. I have 4 trucks, and now a Bronco, and I will drive twice as far to service them and will never buy a car there. Sorry but they really need a customer service reboot. More
by TM
Employees Worked With
Don’t recall names, just the sales guy assigned
December 22, 2022
We went to other Ford dealerships and we weren’t impressed. We decided to give Vancouver Ford a shot and from the moment we stepped through the door, everything went perfect. We met Steve and he was impressed. We decided to give Vancouver Ford a shot and from the moment we stepped through the door, everything went perfect. We met Steve and he was the best. Very personable and knew everything when we asked the questions. Thanks Steve More
by whathebuck
Employees Worked With
Misti Williams, Lee Mackenzie
December 20, 2022
I was able to get an appointment scheduled quickly, which was nice. I felt heard by each of the employees, and my vehicle was well taken care of. Would recommend. was nice. I felt heard by each of the employees, and my vehicle was well taken care of. Would recommend. More
by GSharp
Employees Worked With
Garrett
December 19, 2022
We came in from out of town with an emergency repair. We also decided to do all the necessary routine maintenance, and any other problems they found, an$ they found one. The service folks fit us in wit We also decided to do all the necessary routine maintenance, and any other problems they found, an$ they found one. The service folks fit us in without an appointment and completed Everything in two days! More
by Horsenhammer
Employees Worked With
Garrett, service representative
December 18, 2022
Vancouver Ford is a fantastic car dealership with a friendly and helpful staff. Their selection of vehicles is impressive, and they go above and beyond to ensure their customers have a positive experie friendly and helpful staff. Their selection of vehicles is impressive, and they go above and beyond to ensure their customers have a positive experience. I would highly recommend checking out Vancouver Ford for your next car purchase. More
by dsepton
Employees Worked With
Steve Bushey 5 stars!, Misti Williams, Lee Mackenzie
December 17, 2022
My husband and I recently purchased our new truck at Ford Vancouver, the whole process was so much more pleasant than I had ever experienced. Our salesman was so helpful in showing us all our options. I coul Vancouver, the whole process was so much more pleasant than I had ever experienced. Our salesman was so helpful in showing us all our options. I couldn’t be more pleased. Thank you Steve More
by Laudalew
Employees Worked With
Steve Bushey, Lee Mackenzie
