Vancouver Ford
Vancouver, WA
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536 Reviews of Vancouver Ford
After owning various makes of cars (Honda, Jaguar, Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor until the next day. Then he informed me that the team only worked Monday - Thursday and a software update would take 2-3 days and could only begin the following week. I had to follow up myself and was informed that my windshield was broken and I would have to pay! It took conference calls including with the owner to get a new windshield ordered and installed. I was without a car for over 3 weeks. The experience was so poor that I am thinking of selling the car and purchasing a new make of electric vehicle. Buyer beware! Frankly I am surprised they invited my to provide a rating and review. More
I brought my car in to get a new headlight. I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on the hour. They were very friendly and efficient. I didn't know that they had these services but now that I know, I will surely use them again. Thank you More