Van Nuys Chrysler Dodge Jeep Ram - Service Center

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

Appointment went well. No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live. No complaints. Vehicle seems fine. Will use this dealership for all my service needs, even though there are several closer to where I live. More

This was one of the worst experiences I’ve ever had. My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 mon My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 months I got my car back and they only fixed one of the two issues that I brought it in for, and there was a giant dent in the drivers door and my windshield was cracked. Never been so disappointed in a customer experience. Will never go back to this location. More

Fast service, courteous staff, on time service delivery. Easty to make appointments. Staff explains everything clearly. Easty to make appointments. Staff explains everything clearly. More

I brought my car in on Saturday without an appointment. I got immediate attention and was provided with excellent service. My time was actually enjoyable. My car was serviced AND washed inside and out and I got immediate attention and was provided with excellent service. My time was actually enjoyable. My car was serviced AND washed inside and out and I was given a discount on top of it! I highly recommend this dealer and the service. More

Borrow brand new car it had a door knob damage. The service advisor was Paymen He took care of me right away and very short timing thank you The service advisor was Paymen He took care of me right away and very short timing thank you More

Quick service and service manager went above and beyond to help me understand the work needed to get done on my vehicle. Very satisfied to help me understand the work needed to get done on my vehicle. Very satisfied More

Very professional Payman arjan it’s the best I will be customer forever Definitely coming back be customer forever Definitely coming back More

I had a great experience with Albert. He was friendly, on top of things, and took the time to listen and act on my specific concerns. He was friendly, on top of things, and took the time to listen and act on my specific concerns. More

Payman provides excellent service and is very professional. He understood by needs and provided the best course of action that was also very efficient. professional. He understood by needs and provided the best course of action that was also very efficient. More