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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,516 Reviews

2,516 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 28, 2024

Excellent service and very timely and efficient. Thank you very much for your services. Nairy More

by nairy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review of Van Nuys Chrysler Dodge Jeep Ram! We appreciate your feedback!

May 28, 2024

costumer service was great. agent went over all the information and I was satisfied. it was my first time and the experience was super! More

by marcoarzac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that your first experience with us was a positive one! Thanks for sharing your feedback and choosing Van Nuys Chrysler Dodge Jeep Ram.

May 26, 2024

Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing More

by gevorksimonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisa Zamora Villareal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Onik Torosyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Saab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ara Kalaidjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Van Nuys Chrysler Dodge Jeep Ram provided timely and exceptional service. We appreciate your support!

May 25, 2024

Place is ridiculous 2:20 hrs quick service oil change ! !!! Only went there because I paid for 5 oil changes a few years back . Plus not once did they ever ask to change the air filter and cabin filter in 4 More

by delgado18j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the long wait and lack of thorough service during your visits. We aim to provide efficient and comprehensive care, so it's disappointing to hear about your experience. Please reach out directly so we can address these concerns and improve our services moving forward. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 22, 2024

Is there a rating less than that. let me know. I have taken my car for service 4 times for soft top issue, every time, I waited for 2 weeks without a car. they ordered parts, but ne More

by Ramin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : hector
May 29, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ramin, I'm really sorry to read about your ongoing issue with the soft top of your vehicle. This is not reflective of the level of service we aim to provide and it's clear that we've fallen short in this instance. I'd like an opportunity to make things right for you - please reach out so we can discuss a resolution directly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 21, 2024

I Came in for an oil change and recalls. The work was done on time. More

by dkr55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback with the Van Nuys Chrysler Dodge Jeep Ram team! We appreciate your support.

May 18, 2024

Benny is the best i love the guy please let him know nick thinks he is the best More

by michaelakhondi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
May 20, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Benny provided excellent service. We will pass along your kind words. Thanks for choosing Van Nuys Chrysler Dodge Jeep Ram!

May 13, 2024

Friendly efficient service Thoroughly explained all the details of my car’s needs. Follow-up was excellent More

by elizabeth47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
May 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Elizabeth, we're glad to know you had a positive experience with our team at Van Nuys Chrysler Dodge Jeep Ram. We always aim for excellent service and clear communication - thanks for your feedback!

May 12, 2024

Lack of respect for customers Zero communication You get treated like crap Week and a half to do a 2 hr job More

by CRISTIANJHENRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny maritka
May 16, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cristian, I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and find a way forward if possible - please reach out at your earliest convenience. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

May 11, 2024

Hector was great. always willing to help. Very knowledgeable. Very, very very very good communication. More

by VCOACH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
May 13, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know Hector provided you with great service and communication at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your positive experience!

May 14, 2024 -

VCOACH responded

Hector was great. always willing to help. Very knowledgeable.

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