Van Nuys Chrysler Dodge Jeep Ram - Service Center

No communication. They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone on 3 times since picking it up. They broke my antenna, broke my housing around the e brake. Put front fenders on that don’t even match my original paint. I don’t even know if I trust my Jeep anymore because of the numerous things that are still not correct on my vehicle. They Mickey moused my hoses with Mickey Mouse repairs. The engine light goes on because of the hoses that are coming disconnected. The service manager and my service person were the worst communicators I have ever had to deal with. They ended up having to put a second engine in my vehicle because of their mess up with putting on an incorrect oil filter?????,but never let me know this information. Because of this dealership I lost my lifetime warranty and that was one of the biggest reasons why I purchased this Jeep. I truly believe that I should be given my lifetime warranty back. This vehicle was taken in 3 times for the over hearing issues that it was having and they should have checked the vehicle out better and found that it had a warped or cracked manifold instead of giving one new radiator the first time, a new water pump the second time and finally the need for a new engine . I actually had to file a complaint with the BAR and I believe that is the only reason I finally got my Jeep back. They also cracked my windshield and replaced it with the wrong one. I had the awesome Jeep rock climbing in my windshield and they replaced it with just a basic one. I would like my rock climbing one back as that was what was towed to this Jeep dealership. I will never recommend this dealership to any e and as a matter of fact anyone I speak to I make sure to tell them what a xxxxty dealership this is and don’t go to them for anything. NO COMMUNICATION. I kept a log of the year that had my Jeep and for sure communication and keeping promises don’t happen at this dealership. Benny the service guy admittedly is a horrible communicator and I have all of his voice mails where and texts where he states that information. Van Nuys chrysler dodge Jeep is the worst dealership I have ever had to deal with. Between Benny and Hector I’m not sure which was the worst communicator. When people compliment me in my Jeep, which they do often as it is 10 years old but is in beautiful condition, I tell them to stay away from buying a Jeep, especially from this dealership. Unfortunately I will never be a Jeep buyer again, and that in its self is a dirty rotten shame as I loved my Jeep! Say good bye to yet another Jeep lover!!! More

want to give a shout out to Hector Herrera ! Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond More

My service advisor Payman really went above and beyond during my last service visit. He was able to lower my total cost so I could have all of the recommended services done at one time. I’m grateful to during my last service visit. He was able to lower my total cost so I could have all of the recommended services done at one time. I’m grateful to have him as my service advisor. More

Armen is great. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything. More

Héctor was amazing. I've been to a lot of dealers. No one like him! Made the whole processes easy! I've been to a lot of dealers. No one like him! Made the whole processes easy! More

Albert did awesome, knowing my concerns and handling the issues professionally Thank you Albert and all of the service team! issues professionally Thank you Albert and all of the service team! More

Tricked us into a so called “free”warrantee. Wasted a day haggeling and then this. Complained and they said they took it off, that way a lie. Horrible place to but a car. Wasted a day haggeling and then this. Complained and they said they took it off, that way a lie. Horrible place to but a car. More

Great service, and fast. I took my vehicle in for oil change and tire rotation and was accommodated with an uber home and pick up. I took my vehicle in for oil change and tire rotation and was accommodated with an uber home and pick up. More

Payman was extremely knowledgeable and accommodating. He was very diligent and sensitive to my timeline to make sure I get the car back as soon as possible. Very helpful for transportation back and forth He was very diligent and sensitive to my timeline to make sure I get the car back as soon as possible. Very helpful for transportation back and forth to the dealership. More

Very expensive & tedious process. I got ripped . They kept my car for 4 days to fix the problem . I Paid $1800.00 for labor only excluding the parts for job that would take less than I got ripped . They kept my car for 4 days to fix the problem . I Paid $1800.00 for labor only excluding the parts for job that would take less than 3 hours. After repairs I complained about leaking fluid. Even for that I had to call several time to get the advisor. They kept my car for another week and then told me there is no leakage. There was no labor breakdown on the invoice. Not going there again. More