Van Nuys Chrysler Dodge Jeep Ram - Service Center

General service. Oil change. The only thing they didn’t do was check my tyre pressure. I noticed it wasn’t correct when I left, but I can do that at home. The only thing they didn’t do was check my tyre pressure. I noticed it wasn’t correct when I left, but I can do that at home. More

Slammed but good The work does get done, but they are always slammed. I think they should change the name from Express Oil Change to Oil Change in Approximately 2hrs I The work does get done, but they are always slammed. I think they should change the name from Express Oil Change to Oil Change in Approximately 2hrs If You're Lucky. The service advisors are always in heavy rotation. Any time I think I have found a good one that knows my car, next time I come in- gone. Most recently I came in for an oil change. Service advisor recommend a few other things my car was due for. I said fine, go ahead and do it. When the car finally came back, the advisor says that there is something they found that needs repair immediately for $650. So why is it that when this repair was detected, they didn't just tell me immediately? For the amount of money, I could have just done the urgent repair and done the less important things in a few weeks. MY bad, I must exude something that screams "made of money". More

Responsive & no surprises Fabian was responsive and the price was as estimated, nothing more. Car feels, sounds & runs great! This is the second time I have visited, and I wil Fabian was responsive and the price was as estimated, nothing more. Car feels, sounds & runs great! This is the second time I have visited, and I will return again. More

As promised my service representative, Fabian, was great. he kept me up to date on the status of my vehicle and delivered it when promised. he was also very respo my service representative, Fabian, was great. he kept me up to date on the status of my vehicle and delivered it when promised. he was also very responsive when I called with questions. More

Oil Change Needed a quick oil change, I was immediately greeted by Zach who took of everything I needed in just 1 hour. It was great customer service! Needed a quick oil change, I was immediately greeted by Zach who took of everything I needed in just 1 hour. It was great customer service! More

Quick and good service Everything went well. I dropped it off at service and it was ready an hour later. the o my thing is it would have been nice if the car got washed. Everything went well. I dropped it off at service and it was ready an hour later. the o my thing is it would have been nice if the car got washed. More

Service for my Jeep JL I was warmly greeted by Zach. He was professional, genuine and valued my time and let me know how quickly my service would be completed. Russell Wes I was warmly greeted by Zach. He was professional, genuine and valued my time and let me know how quickly my service would be completed. Russell Westbrook has been a very positive experience ever since I purchased my new Jeep there and I'm confident I'll be back when I'm ready for my Gladiator. More

Good service and very efficient My Jeep Wrangler has oil changes and tire rotations included. However the service department found a brake fluid leak and fixed it free of charge. The My Jeep Wrangler has oil changes and tire rotations included. However the service department found a brake fluid leak and fixed it free of charge. They also offered a free rental while my Jeep was in the shop for a day. They also have a cool basketball court to use while you wait. The showroom floor is clean and has many vehicles to look at to pass the time. I definitely recommend buying a car there. More

Good service I have been coming to Russell Westbrook Dodge Chrysler since leaving another service dealership and have been very happy with the service. They alwa I have been coming to Russell Westbrook Dodge Chrysler since leaving another service dealership and have been very happy with the service. They always do what they say and are very friendly. More

Responsible Making my appointment was easy. I dropped my car off and was offered a lift to a rental car company that was near by due to the lack of courtesy vehic Making my appointment was easy. I dropped my car off and was offered a lift to a rental car company that was near by due to the lack of courtesy vehicles. Was called in a few days later to pick up my vehicle. I went into the office and paid for my repair before inspecting the vehicle. I was disappointed to find that the repair I had brought the vehicle in for (A/C) was not completely fix. When I presented this to my Service Rep, he pointed out to me that he had made notes in the repair request to have the particular problem fixed. It's sad to know that the repair tech didnt thouroughly read the repair request. My service rep took the car back. A couple days later my service rep called me to let me know the car was done. He even went out to check that the car was corrected before he called to let me know it was fixed. There was no charge for the repair the second time. I am very please with the service I received and will be going back when something else goes wrong. More