Van Nuys Chrysler Dodge Jeep Ram - Service Center

The BEST Service! The radiator on my Dodge Challenger overheated and was split. I had to have my car towed to the dealership. I chose Russell Westbrook Dodge for repair The radiator on my Dodge Challenger overheated and was split. I had to have my car towed to the dealership. I chose Russell Westbrook Dodge for repair because they had such high ratings on Yelp, Google, and other sites. Now I see why! I called and spoke with Robert Cauley, Service Advisor. He was very polite,reassuring and courteous from the start. He got my car in right away! He kept me apprised of the problems with my car throughout the entire process and even diagnosed a problem with my tail lights and blinker which 2 other Dodge dealerships were not able to do! The mechanics were very careful, knowledgeable and efficient and the car came back to me as I left it with no scratches. I was also very pleased to see the car was washed and pristine inside and out. The service at Russell Westbrook was exceptional! They replaced my radiator, did an oil change, fixed the tail lights/blinker and took care of an outstanding airbag recall all in less than 2 days...OMG!! The service department is fast, efficient, professional, and friendly. I cannot say enough good things about this 5-star service department and Robert Cauley. I felt appreciated, valued and their mechanics are very skilled and careful... this is why I definitely will return to Russell Westbrook in Van Nuys. Thank you for your excellent customer service!! More

Amazing service I was happy to get my new Jeep from my Helpful Sales Willy Alkady, who was bery helpful and knew exactly what I want so I will for sure recommend him I was happy to get my new Jeep from my Helpful Sales Willy Alkady, who was bery helpful and knew exactly what I want so I will for sure recommend him to my family and friends More

Worst service and horrible customer service This is the absolute worst Dodge dealer in California. And the managers such as Roy and Dustin explain why it is. No follow up and just lie after lie. This is the absolute worst Dodge dealer in California. And the managers such as Roy and Dustin explain why it is. No follow up and just lie after lie. No wonder they are in this liars business and just love screwing customers over. More

Unbelievable!! The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and The professionalism displayed by my client rep "Fabian" was unlike any I had experienced before. He was attentive, listened to my concerns/needs, and communicated to me in a timely manner any unexpected additions to the work already scheduled. They UBERED me home...then UBERED me back to the dealer to pick up a loaner car when it was determined my vehicle needed to stay an extra day to complete the work. No impact or inconvenience to me in any way!! More

Thank you Hector!! Hector was outstanding and he made me feel at ease after the nightmare with Culver City Chrysler. I feel safer after having my Jeep checked. Hector was outstanding and he made me feel at ease after the nightmare with Culver City Chrysler. I feel safer after having my Jeep checked. More

Excellent service ! Terry took care of all my needs quickly and efficiently. Very happy with the entire experience! It's always a bit nerve-wracking to bring your car i ! Terry took care of all my needs quickly and efficiently. Very happy with the entire experience! It's always a bit nerve-wracking to bring your car in for service, as you never know what it may cost. Terry he used my fears right out of the gate and quickly and efficiently took care of all my needs. More

Much Improved! This experience was far superior to any of several recent experiences with this dealer. Kay took excellent care of me from start to finish, even thoug This experience was far superior to any of several recent experiences with this dealer. Kay took excellent care of me from start to finish, even though I did not have an appointment. Thank you Kay! More