Van Nuys Chrysler Dodge Jeep Ram - Service Center

Easy and fast Went in for an oil change. Routine inspection revealed a small leak. Fixed the problem without issue. Sent me messages with updates and accommodated m Went in for an oil change. Routine inspection revealed a small leak. Fixed the problem without issue. Sent me messages with updates and accommodated me for having to keep the vehicle over night. More

First Service after purchase I purchased my Jeep GC from the Canoga Park Jeep. The Van Nuys dealership is more convient to my work so I brought my Jeep for the first service. The I purchased my Jeep GC from the Canoga Park Jeep. The Van Nuys dealership is more convient to my work so I brought my Jeep for the first service. The hours are work well with my schedule and the service writer Hector was very good and helpful. The only issue I have with the service was that my vehicle was not washed after service. Someone had probably checked my windshield wipers and left water marks all over the fron and rear windows. My experience with most service at dealerships is that the vehicles are washed before they are picked up. Was a little disappointed getting my Jeep GC back with a dirtly water spotted windshield and rear window. More

great job Alex helped me alot, I really appreciate working with him. He had answers for every question and he was very enjoyable to communicate with. amazing ex Alex helped me alot, I really appreciate working with him. He had answers for every question and he was very enjoyable to communicate with. amazing experience. More

Excellent Service! My Jeep Grand Cherokee had a very mysterious and intermittent issue with the steering, and Benny and the service team figured out the problem and fixe My Jeep Grand Cherokee had a very mysterious and intermittent issue with the steering, and Benny and the service team figured out the problem and fixed it! Every one is friendly and on it! More

Great quality work and service!! Always tale my Jeep or Dodge Durango Russell Westbrook because whatever issue I have with my vehicle is taken care of right off the bat!! Always tale my Jeep or Dodge Durango Russell Westbrook because whatever issue I have with my vehicle is taken care of right off the bat!! More

Excellent This place has a great customer service and a nice waiting area with a basketball court. Benny helped me get my car serviced and I was not disappointe This place has a great customer service and a nice waiting area with a basketball court. Benny helped me get my car serviced and I was not disappointed at all. Great customer service from Benny and I would reccommend this place to anyone. More

Awesome service!!! Everyone was so helpful! Alex was especially awesome! Definitely recommend this dealership for all your service needs! Best service department! I’m de Everyone was so helpful! Alex was especially awesome! Definitely recommend this dealership for all your service needs! Best service department! I’m definitely bringing my car back her for all my needs! More

Amazing Service Department Amazing Service! They have music in service now and i feel more up beat now vs 3 months ago. Management is doing right. Keep it up Amazing Service! They have music in service now and i feel more up beat now vs 3 months ago. Management is doing right. Keep it up More

Went in with a car with 10 bad shifts left with worse I did not buy my car dodge vehicle through this dealership, but they earned my respect on handling the recall issues on my 2014 Journey in the past. I did not buy my car dodge vehicle through this dealership, but they earned my respect on handling the recall issues on my 2014 Journey in the past. Just recently My car stopped shifting into 4th gear. I had bad gear ratio codes for 4rth and 5th gear and bad shift codes. I wanted the shift solenoids replaced. They wanted to put a new transmission in, I said I was coming in to buy a new car and to get liberties and wranglers ready for me, but they needed to close the car up, the codes did not warrant the transmission job. They called me up and told me to come get the car Friday night. I did not get the car because i forgot that I had dark Phoenix opening night tickets for the family so, I went Saturday morning to pick up my car and the service adviser said it was still opened up. He was the one that called me the car was ready he uses the term " brother" to distinguish himself. So I figured he was pissed he was not getting his commission percentage on a new transmission and i was pissed the car was not ready to be collected, when I was told it was for Friday night. I told him I would pay 2 grand to replace the solenoids and buy a car and he said no on the shift solenoid service. So he failed the interview on being the service station for my new car, so I walked out of the dealership and went to the chevrolet next door and bought a car. I got my journey back with lose and busted motor mounts and it was shifting worse. So instead of being my mechanics for two cars, they are my mechanics for none. You guys can thank Franklin. More

Questionable Service department totally unprepared. Appointment that was scheduled was not found in system. Service rep with whom appointment scheduled was not the Service department totally unprepared. Appointment that was scheduled was not found in system. Service rep with whom appointment scheduled was not there. Car was not washed. I asked for a quote in some minor brake work and was floored by the price. Significantly more than my BMW and MBZ. Really? Dealership is very shabby and dirty. More