Van Nuys Chrysler Dodge Jeep Ram - Service Center

Thank you The service rep was friendly, helpful, and knowledgeable. Thank you for getting me in and out on time with minimum disruption to my day. Perfectly don The service rep was friendly, helpful, and knowledgeable. Thank you for getting me in and out on time with minimum disruption to my day. Perfectly done. More

Excellent! The overall experience was amazing. The whole staff was attentive and genuinely interested in my needs. I would recommend this to my friends and famil The overall experience was amazing. The whole staff was attentive and genuinely interested in my needs. I would recommend this to my friends and family. More

Oil change, maintenance with Zach When I came in for my oil change, Zach helped me out. He told me that I also needed some other maintenance done on the car and graciously got me a ren When I came in for my oil change, Zach helped me out. He told me that I also needed some other maintenance done on the car and graciously got me a rental car so that I was able to do what I had planned for the day. when it was time to pick my car up, I was running late but Zach made it possible to pick it up later with no issues at all. More

Quick oil change. Oil change was 2 hours. Oscar was friendly, and he called me as soon as my car was ready for pickup. Good job Russel Westbrook. Oil change was 2 hours. Oscar was friendly, and he called me as soon as my car was ready for pickup. Good job Russel Westbrook. More

Great Service The Service Rep was great. He was polite and helpful. I will definitely bring my car back here. The service was great. Will come back here again. The Service Rep was great. He was polite and helpful. I will definitely bring my car back here. The service was great. Will come back here again. More

Benni I loved the service. Benin is very nice professional person. Thank you. Fixed my recalls on a vehicle it was a total of 4 recalls thanks once again I loved the service. Benin is very nice professional person. Thank you. Fixed my recalls on a vehicle it was a total of 4 recalls thanks once again More

Honest, fair and great service center for my Jeep This was my first experience here with my new Jeep. I was helped by Hector, who was extremely knowledgeable and helpful. He made sure that I knew ever This was my first experience here with my new Jeep. I was helped by Hector, who was extremely knowledgeable and helpful. He made sure that I knew everything that was going on with every issue that I brought my car in for. He handled calling my extended service company as well. I will be taking my car here for all regular and non-regular service. I know I'm paying a little more by going to a dealership for service, but these guys made it worth it in the level of service I received. More

Great communication by alex I took my wife's renegade I'm to have an oil consumption test completely. Resulted that we needed a new engine. Alex set up the repair and had me in I took my wife's renegade I'm to have an oil consumption test completely. Resulted that we needed a new engine. Alex set up the repair and had me in a loaner that same morning. When some timing issues arose, Alex was clear I'm communicating them to me. That act is crucial in building the trust between a service writer and a customer. I understood a few things were out of the dealerships control, and since he didnt seem to be hiding anything, I had no reason to be upset. When I picked up my vehicle, there was a small issue, but it was taken care of properly. I didn't demand anything, just made them aware, and Alex proposed a great solution which i took him up on sort of as a test. Mike spoke to me when I picked my vehicle up afterwards, to make sure I was satisfied. Thank you. We own 4 jeep/ ram vehicles in our company, and now ill give this dealership the business. I'll probably go go Alex, although everyone else there is very professional as well. He just gets it though. I've worked in cars all my life. It's one of my true loves. I once got caught replacing a timing chain at 4 am because the bolt on the crankshaft pulley was cross threaded, and it started raining. In California... in August. Stuff happens, but as long as the customer is not kept in the dark, they most likely won't be upset. Thank you for the excellent service. You'll see me again. More

General service. Oil change. The only thing they didn’t do was check my tyre pressure. I noticed it wasn’t correct when I left, but I can do that at home. The only thing they didn’t do was check my tyre pressure. I noticed it wasn’t correct when I left, but I can do that at home. More

Slammed but good The work does get done, but they are always slammed. I think they should change the name from Express Oil Change to Oil Change in Approximately 2hrs I The work does get done, but they are always slammed. I think they should change the name from Express Oil Change to Oil Change in Approximately 2hrs If You're Lucky. The service advisors are always in heavy rotation. Any time I think I have found a good one that knows my car, next time I come in- gone. Most recently I came in for an oil change. Service advisor recommend a few other things my car was due for. I said fine, go ahead and do it. When the car finally came back, the advisor says that there is something they found that needs repair immediately for $650. So why is it that when this repair was detected, they didn't just tell me immediately? For the amount of money, I could have just done the urgent repair and done the less important things in a few weeks. MY bad, I must exude something that screams "made of money". More