Van Nuys Chrysler Dodge Jeep Ram - Service Center

My first service visit for my Dodge Challenger RT When I took my car in for its first oil change and tire rotation I was greeted by Oscar. He was very courteous. He explained clearly the different opt When I took my car in for its first oil change and tire rotation I was greeted by Oscar. He was very courteous. He explained clearly the different options that were available to me and charged me a fair price of all services rendered. He also released the back center seatbelt which got stuck when I pushed down the back seat in order to transport some bulky objects. I was impressed by the professional way my car washed and vacuum before receiving it. I was very satisfied with my visit. Thanks a lot! More

Best customer service I liked how fast the service was done. Customer service was very professional and kind. I also got an Uber to go home and back once the service was do I liked how fast the service was done. Customer service was very professional and kind. I also got an Uber to go home and back once the service was done. Oscar made the process easier. More

Terrible customer service They tried to overcharge me. They didnt rotate my tires like they said they would. My service rep doesn't answer calls or respond to messages. They ca They tried to overcharge me. They didnt rotate my tires like they said they would. My service rep doesn't answer calls or respond to messages. They can't seem to figure out why my check engine light keeps coming on. Everytime I come in there is an issue. More

Non attentive to customer I have given this review a 1 star due to overallcustomer service at express lane and appointment service. Service rep never give us feedback on how th I have given this review a 1 star due to overallcustomer service at express lane and appointment service. Service rep never give us feedback on how the progress of service is coming along thus wainting hours for somebody from customer service to get an answer...Even when customer service promises the time frame in which service is required it is always a hassle in trying to verify where tech is at on at car service....you have always said you strive on good customer service well maybe that is were you could start at....thank you A very dissatisfied customer Mr Sonny Guijarro More

Huzzah, my Jeep is fixed! I’ve worked with Oscar and Fabian multiple times over the last few months and have had nothing but pleasant interactions. They also have relatively de I’ve worked with Oscar and Fabian multiple times over the last few months and have had nothing but pleasant interactions. They also have relatively decent taste in music. Thanks for taking care of me! More

Loved my experience Absolutely loved playing basketball while we waited! that was cool. One of the workers even came and shot a few shots with us! we are very happy! Absolutely loved playing basketball while we waited! that was cool. One of the workers even came and shot a few shots with us! we are very happy! More

Awesome people My car had a very difficult "fix" and they did everything within their power to fix it at a reasonable cost. My service advisor was Alex. He knew what My car had a very difficult "fix" and they did everything within their power to fix it at a reasonable cost. My service advisor was Alex. He knew what the trouble indicators meant and explained options to me. He called me with updates and was very accommodating. Alex is an asset to the dealership. More

Easy and fast Went in for an oil change. Routine inspection revealed a small leak. Fixed the problem without issue. Sent me messages with updates and accommodated m Went in for an oil change. Routine inspection revealed a small leak. Fixed the problem without issue. Sent me messages with updates and accommodated me for having to keep the vehicle over night. More

First Service after purchase I purchased my Jeep GC from the Canoga Park Jeep. The Van Nuys dealership is more convient to my work so I brought my Jeep for the first service. The I purchased my Jeep GC from the Canoga Park Jeep. The Van Nuys dealership is more convient to my work so I brought my Jeep for the first service. The hours are work well with my schedule and the service writer Hector was very good and helpful. The only issue I have with the service was that my vehicle was not washed after service. Someone had probably checked my windshield wipers and left water marks all over the fron and rear windows. My experience with most service at dealerships is that the vehicles are washed before they are picked up. Was a little disappointed getting my Jeep GC back with a dirtly water spotted windshield and rear window. More