Van Nuys Chrysler Dodge Jeep Ram - Service Center

Treated Like a Valued Customer Was notified of a recall on my vehicle and had to get it taken care of so I called the number provided. Scheduling an appointment was super easy, and Was notified of a recall on my vehicle and had to get it taken care of so I called the number provided. Scheduling an appointment was super easy, and they offered early morning times (7:30AM drop off) so I would still be able to head off to work. When I arrived the morning of my service the staff was friendly and accommodating, and provided a clear timeline of how long the recall correction would take. Bonus was they offer complimentary inspection, carwash AND Uber up to $15... I used that to make my way over to Starbucks and get some work done while I waited. When the vehicle was ready for pickup they called me and then offered to get me an Uber back. Such a well-oiled machine they are! Will be back for all my service needs... More

Not good Did not do check list offered So next day my battery died Sheet of stamps stolen My phone calls not returned After several days of trying Did not do check list offered So next day my battery died Sheet of stamps stolen My phone calls not returned After several days of trying More

Great! Oscar was extremely helpful and made the experience great for me! All of the employees were polite and customer oriented. I really appreciated Oscar m Oscar was extremely helpful and made the experience great for me! All of the employees were polite and customer oriented. I really appreciated Oscar making sure to get me an appointment right away and taking care of all my needs. More

Zach was excellent! My five star review is for Zach in the service dept; very friendly, helpful and took the time to explain everything in detail! When i walked into the My five star review is for Zach in the service dept; very friendly, helpful and took the time to explain everything in detail! When i walked into the service dept. there was 2-3 male employees at the desk aside from Zach. I was not greeted or offered assistance. I stood there waiting to be helped, the only person helping a customer was Zach. A male latino employee said I’ll be right with you but never did, he sat there on his phone. Immediately after Zach was done with the customer before me greeted me and offered assistance. He explained everything at length regarding the recalls on my vehicle and called me when my vehicle was ready for pick up; service department closes at 7p and my uber showed arrival time at 7:05p, called Zach to notify him i was on my way and he waited for me to get there! Kudos to Zach!!!! More

Benny my service advisor is the best. Benny in service took care of my vehicle and provided a great customer experience. I will Definitely be coming back to for all my future vehicle servi Benny in service took care of my vehicle and provided a great customer experience. I will Definitely be coming back to for all my future vehicle service needs. More

Check Engine Light Brought truck back in for 3rd check engine light. Issue resolved, and running great again. Definitely provided good service each time I had to come in Brought truck back in for 3rd check engine light. Issue resolved, and running great again. Definitely provided good service each time I had to come in. More

Express service oil change Arrived without an appointment for an oil change and was quickly addressed by Alex, who processed my service. He was courteous, friendly, and professi Arrived without an appointment for an oil change and was quickly addressed by Alex, who processed my service. He was courteous, friendly, and professional, advising me that my vehicle would be ready in about two hours. He called me earlier than that to inform me that the oil change had been performed and the vehicle had been washed. When I arrived to pick up the vehicle, Alex was not there, however after a short wait another service rep handled the paperwork and payment, and a porter fetched the vehicle for me. Very happy with the service. More

Amazing Service. Love the people and fast service comfortable facilities good prices And friendly they finished when they said they’ll finish in the same day. Thank Love the people and fast service comfortable facilities good prices And friendly they finished when they said they’ll finish in the same day. Thanks More

Great service Orderly, friendly, competent Service. From Setting up appointment to picking up car, their system works and employees are attenti Orderly, friendly, competent Service. From Setting up appointment to picking up car, their system works and employees are attentive and knowledgeable. Benny in service was great More

Quick & easy Made a reservation.. Got in & got out in about an hour. Leaving, I was told what exactly was done to my car. Their invoices were easy to read. All goo Made a reservation.. Got in & got out in about an hour. Leaving, I was told what exactly was done to my car. Their invoices were easy to read. All good! More