Van Nuys Chrysler Dodge Jeep Ram - Service Center

I will never buy another car or take a car for service again You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work More

Oscar WAS GREAT! The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. More

Excellent Personalized Service Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respe Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respected. More

Great! Nice! Helpful! Courteous! Genuine! Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. More

Excellent customer service. Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all f Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all for your help. More

Great costumer service and professional car service Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working pre Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working prefectly More

No call back I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text m I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text me back. I stopped in w my fiancé to look at a car and when I stopped by his desk he was like oh your car is done. I asked him when someone was going to call and tel me that. More

Very frustrating and disappointed. Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Ca Customer service is awful. Had to call corporate to get a response from the dealer. I was on hold for more than 25 minutes to simply be hung up on. Called again and they acted they could not hear me. Then customer rep answered and told me if I wanted a status of my car to go in person. What do we have phones for? I asked for her name and refused to give it to me. I had to go in person to try to get my car. They said it would be ready on a day, but called me that same day and ruined my plans. There’s no consistency, no communication skills in this dealer. I arrived home and realized they damaged my hood latch release wires. I spent an additional day trying to resolve that issue. Alex was caring and polite, but when trying to get an update, same thing happened, waited or got passed around. I would not be going here again. Very disappointing and discouraging. I would rather take my car for repair somewhere else. My family owns jeeps and won’t be returning here as well. Suggestion: employees should wear name tags. They lie about their names. More

Mediocre service Friendlier people in servicing required, and better spoken when dealing with customers. I took my car in for a recall and never notified when it was r Friendlier people in servicing required, and better spoken when dealing with customers. I took my car in for a recall and never notified when it was ready for pick up, I also took my car in fresh out of the carwash which was a mistake because they returned it dirty with water Mark's and dirt and hand prints, being that this is a black car it is very noticeable . a complementary wash would have been nice but it was not offered or even done taking into consideration that it was clean when dropped off. More