Van Nuys Chrysler Dodge Jeep Ram - Service Center

Totally satisfied My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied wi My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied with the service I received. Thank you Fabian. More

They are great The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. More

In a pinch and Oscar came through! Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and wit Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and without an appointment, he made sure that I was informed each step of the way and I was on the road in no time. BEST service hands down! More

Service is unacceptable I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The service advisor never called me and I called 3 times before speaking to anyone. The advisor who finally answered the phone could not tell me if my car was ready and insisted that “my” service advisor would need to call me back. About a half an hour later I received a call that my car was ready for pick up. When I arrived, after checking out, I waited another 20 minutes for my car. When I got home, I saw that the tire rotation was not performed because they were unable to find my wheel locks. The advisor usually asks for wheel locks upon arrival, which he did not, and he never called to request them after I left. Advisor also did not inform me that the tire rotation was not performed when I picked up my vehicle. Instead I was quoted an astronomical amount of money to replace a part. Now that my car is no longer under warranty, I will return to a trusted mechanic who cares about customer service. More

Pleased Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experien Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experienced. Keep up the good work 👍🏻 More

Smooth, cordial Oscar was very polite and helpful. I’m happy you still have the complimentary car wash. So many other car service centers have done away with this. Oscar was very polite and helpful. I’m happy you still have the complimentary car wash. So many other car service centers have done away with this. More

Car problems beginning to get resolved After going to another Jeep dealership we finally found the beginning of some resolution with the help of Zach who was very helpful and attentive. We After going to another Jeep dealership we finally found the beginning of some resolution with the help of Zach who was very helpful and attentive. We look forward to our next visit to get our issue finally resolved. More

Lack of communication I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one re I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one reached out to tell me what was going on with my Jeep. I would have to contact them to ask what was going on. I would receive a very short answer that “your Jeep was not ready. “ I asked why, their reply “condenser” and that’s it. So I waited. Finally after a month I contacted them again asking the status of my car. I did not receive a reply. The next day I received a call saying my car was done and I could pick it up. Overall I have to say their communication is terrible. More

Handled my problem when other dealerships failed I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships an I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships and they failed to resolve the issue. Benny immediately got his manager Mike to help me when it was apparent that the issue was difficult to solve and needed management attention. Mike quickly resolved my problem to my complete satisfaction. Thank you! More

Excellent customer service Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expec Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expected the repair to take several days, but Zack called me in the evening of the same day that I dropped my car off, to tell me it had been repaired and my Jeep was ready to be picked up. This was my first time at the Russell Westbrook dealership, and even though it is located about 18 miles away from me, I fully intend to return for any required service. More