Van Nuys Chrysler Dodge Jeep Ram - Service Center

Alan Jones is the best!!!!!!!’ Best Service consultant! Very informative, received updates me on my vehicle in a timely manner. Issue with my vehicle was fixed same day. Thanks Alan Best Service consultant! Very informative, received updates me on my vehicle in a timely manner. Issue with my vehicle was fixed same day. Thanks Alan! More

Service department customer service needs improvement I recently needed to have 2 recall services completed. Overall, I’m guessing that the services were completed appropriately. It’s hard to know since t I recently needed to have 2 recall services completed. Overall, I’m guessing that the services were completed appropriately. It’s hard to know since they were for emissions issues and emergency brake. It took the entire day, which is fine. They provided a rental car through Enterprise, which was kind of a pain because the service individual from RW did not send the reservation information to Enterprise. RW said I should expect to pick up my vehicle around 3 but that they would call me and let me know early afternoon when to come back. 3 pm, and no call. I called RW and kept getting passed onto someone’s voicemail. I had to call back 4 times, frustrated at this point, and said to stop transferring me to a voicemail and tell me if me vehicle is ready to pick up. I finally got someone to check and they said they were just finishing up. I arrived and had to wait for another hour for them to complete the service since apparently my service rep had left for the day and no one had any clue where my paper work or information was at. I understand that some things take time, communication is what was lacking and no one could seem to communicate what was going on. It really makes me wonder what was done to my vehicle. More

Tires and oil Easily reviewed process. People were very professional and even we laughed sometimes. Appreciated uber transport. Getting a response initially on t Easily reviewed process. People were very professional and even we laughed sometimes. Appreciated uber transport. Getting a response initially on the phone was a nitemare. However I understand you are getting a new phone service on Monday. More

Poor communication Had my car towed in on a Thursday because it over heated. Was told they cannot look at my car until next week. Called multiple times the next morning Had my car towed in on a Thursday because it over heated. Was told they cannot look at my car until next week. Called multiple times the next morning with no answer because I was going to have it towed home. When I finally got a hold of my service representative in the afternoon I was told a diagnostic was done and I owe $200 after being told the previous day the car wouldn't be looked at until next week. More

appointment made it easy friendly service, fast & efficient work done... it's usually busy but made an appointment & it went smoothly, took my car in for recall on upgrade so friendly service, fast & efficient work done... it's usually busy but made an appointment & it went smoothly, took my car in for recall on upgrade so it didn't cost anything but the service was still great. More

Bad customer service Worst customer service. No one really knows anything and doesn’t want to help out. I had to reschedule my appointment and call multiple times and no o Worst customer service. No one really knows anything and doesn’t want to help out. I had to reschedule my appointment and call multiple times and no one knew how to help me. I had to call 5 times and 3 times the phone just kept ringing and some girls picked up and just kept me on hold. More

Personal and professional Auto service is one of the easiest things to screw up and Russell Westbrook Jeep has both leadership and a staff that understands and is willing to do Auto service is one of the easiest things to screw up and Russell Westbrook Jeep has both leadership and a staff that understands and is willing to do whatever is necessary to satisfy and accomplish. There is always room for improvement and I know that they understand that and will continue to improve. More

Anazing Fabian was amazing. He was super friendly and made the whole experience worth while. Definitely would come back for him. Car is great now, yay! Fabian was amazing. He was super friendly and made the whole experience worth while. Definitely would come back for him. Car is great now, yay! More

Alan Jones is Awesome After trying to set appointments via the website and being unsuccessful (and once being told the express lane no longer exists), I decided to drive in After trying to set appointments via the website and being unsuccessful (and once being told the express lane no longer exists), I decided to drive into the express lane for my oil change. Alan was very helpful and attentive, and I got everything done in the time stated. More

Superb Service We have gone to 5 Dodge dealerships for service within the past 8 years and have been frustrated with many aspects of service. For the past 2 1/2 yea We have gone to 5 Dodge dealerships for service within the past 8 years and have been frustrated with many aspects of service. For the past 2 1/2 years we received excellent service from R Westbrook in Van Nuys, Ca. They have taken care of our car no matter how large or small the job. All of the employees seem to be respectful, competent, and hardworking. The work is completed correctly the first time. Fabian, a true professional, has always given us excellent service. Whenever we have a chance we recommend this dealership to others because it's a wonderful thing when you can trust the people who are working on your car, knowing they are doing their best work. More