Van Nuys Chrysler Dodge Jeep Ram

2015 Grand Cherokee Altitude Getting a new car is exciting, but can be a daunting task. Van Nuys CDJR has friendly customer service, I got what I wanted, and it was fairly pain-f Getting a new car is exciting, but can be a daunting task. Van Nuys CDJR has friendly customer service, I got what I wanted, and it was fairly pain-free. More

Don't forget to check their 2 Yelp pages.... yes they have 2 If you are looking to buy a Jeep, do yourself a favor and find a different dealership. I went to VAN NUYS CDJR to lease a Patriot 2015, before I even If you are looking to buy a Jeep, do yourself a favor and find a different dealership. I went to VAN NUYS CDJR to lease a Patriot 2015, before I even step on a dealership I make sure I got the deal I want to minimize the amount of time they are going to make me waste. After many back and forth emails, I finally got to the numbers I felt comfortable with. I called to confirm model and price with the salesman, Chris Valerio. He confirmed everything. Twice! We arrive to the dealership, he pulls out the car, 2015 Patriot High Altitude white exterior black leather interior. We drive the car around the block, and go back to the dealer to close the deal. Chris sets the window sticker on the table 2015 Patriot High Altitude. We noticed the engine is the 2.0 continuously variable, and we mention we wanted the 2.4 6 speed automatic transmission. Chris Valerio, says, well you can order it or I can give you a discount for the inconvenience. We don't want to wait 6 weeks and then waste again a few hours on the dealer so we agree to the discount. Valerio gives me a paper to sign with the agreed price on the car we just drove around the block . He sets it right next to the window sticker 2015 Patriot High Altitude. Chris goes away, runs my credit, comes back to tell me we are approved. Chris Valerio leaves us "to go prepare the car and contract". Chris rushes out " Good news!" He claims " I just found the car you really wanted" and throws a window sticker of a 2014 Patriot Latitude with the 2.4 engine. "it is a good thing you can still get what you want". His fake enthusiasm and forced smile just lets me know something is wrong. I say, 'no thanks, I want the car we drove and agreed on.' Chris goes on, trying to convince me that " both cars are the same" and that " I really wanted the other one". WE can tell he is a bit stress. The same? The two cars don't have the same engine/transmission... they are not even the same year, color or trim. Chris says "ok, ok" and goes away again to that place salesmen go to waste while they waste your time. Chris comes back out to tell me " there was a system error " and that the price we agreed on is for the 2014 not the 2015. But wait! It gets even better... Chris shows me the paper I signed and it's for the 2014!!! "A system error"! Chris gave me a document on the 2014 for to sign when we are talking and test driving a entirely different car! Mind that Chris set this paper right next to the window sticker of the 2015 Patriot High Altitude. I look at the table and realize that in his last trip to nowhere Chris has taken with him the window sticker for the 2015. The manager comes out. We argue about what happen. At no point anyone takes responsibility for their mistakes. They just keep saying... it was a "system error" when it was clearly a "human error". The manager asks Chris Valerio... where you talking about the 2015 with them ( the car still park outside right across us) and Chris Valerio says "No. I was telling them about the 2014" WOW!!! I can't even react. I agreed to run my credit and go on with the negotiations when we were talking about a very specific car and model and last minute and after 3 hours and a half they take the deal back and offer something entirely different. Well.... they don't even offer... they let me know that's apparently what I signed on. Anyone can make a mistake, but you come out and take responsibility for it, acknowledge it and apologize at the very least. Chris just came out, lie about it and treat us like idiots. You don't need to be a Jeep expert to know the difference between a 2014 Patriot Latitude and a 2015 Patriot High Altitude. Or the difference between buying any car from one year versus the next year. Don't make the mistake I made... there is plenty of Jeep dealerships out there and lots of them have fantastic reviews. PS: Check the other Yelp page they have with over 70 negative reviews!!!!! More