Van Nuys Chrysler Dodge Jeep Ram

Best Car Buying Experience I want to start off by saying if your searching for a car, you must visit Van Nuys Chrysler Dodge Jeep Ram and ask for Israel El'Shaddai. He was extre I want to start off by saying if your searching for a car, you must visit Van Nuys Chrysler Dodge Jeep Ram and ask for Israel El'Shaddai. He was extremely helpful throughout the process, he's actually on your side when it comes down to negotiating prices. I had gone to three other Dodge dealers and had no luck so i decided to try out this one. I thought to myself I'm going to be heading home soon with no car again, but Israel said he could help me get that car i wanted and he did. They gave me one hella of deal, so if your searching for a new or used car don't hesitate to ask for him i promise you won't regret it, and yes he did go out of his way to make us feel like we were VIP's!!!! More

Anthony Brashier Anthony was very helpful in finding us the right car. He was not pushy. We came in looking for one thing, but after discussing our needs, he showed Anthony was very helpful in finding us the right car. He was not pushy. We came in looking for one thing, but after discussing our needs, he showed us many more options. Everyone at the dealership was very helpful and kind. More

Amazing! Blew the competition away! Working with Stacey Lalone was a total pleasure. I called the dealership after a very frustrating experience with Glendale and Stacey was patient addr Working with Stacey Lalone was a total pleasure. I called the dealership after a very frustrating experience with Glendale and Stacey was patient addressed every concern and question. When we arrived for the appointment the car I had hoped for was detailed and waiting for me not only did she beat the previous deal but upgraded my initial request!!! That never happens! We were thrilled! Thank you again! Proud new owner of a bright white Jeep Patriot Altitude edition. More

So happy I love every employee i've had the pleasure of dealing with at this dealership. I came into Van Nuys CDJR after purchasing a 2015 jeep patriot from Ho I love every employee i've had the pleasure of dealing with at this dealership. I came into Van Nuys CDJR after purchasing a 2015 jeep patriot from Hooman dealership in LA (BIG MISTAKE) . I was a first time buyer and was having buyers remorse after finding out that this jeep dealership had the actual model of Patriot that I had originally wanted AND they were offering KILLER rebates!! (No rebates were even mentioned at Hooman and they didn't have the model of jeep that wanted-they actually told me.it didn't exist..) So I went in here with a heavy heart realizing I had jumped into a purchase that was not as good as the deal and model I would have been given at Van Nuys. When I walked in I brought my paperwork from the Hooman Heep purchase basically saying "can you help me!?! I made a big mistake!!!!" I was lucky enough to have Anthony Brashier as my salesman and from the moment I met him we hit it off having lots in common and him just being a truthful, kindhearted, quality person in general. This was not a typical sales situation. I was looking to get out of my brand new jeep and into another brand new jeep but with the amenities I had originally wanted (leather interior, sunroof) and was wishing that I had come to this dealership first. Between Anthony, Eric (the manager) and Max (in financing) I could not have been happier with the outcome to my tragic scenario. They helped me find a way to not be completely devastated about the $6,000 down payment I had made on my original purchase, basically got me back 3/4 of that in rebates and discount, helped me find a monthly payment that I was still comfortable making and in the long run will end up paying less for this car that the one I originally had that didn't meet all my standards and was a "base model" vehicle. It took a lot of time and effort on everyones part who was involved and they truly did everything in their power to help me come out of this situation happy and not having to have put out any more money. I am SO SO SO glad to have a home at this new dealership (which is way closer to my apartment than Hooman) and to be able to be surrounded by truely genuine and good people that are looking to help you in any way possible. I am trying not to beat myself up about not coming to this dealership first (I would give anything to take back that Hooman purchase) but these guys have done everything in their power to make this a much less expensive lesson to learn than it could have been, AND I'm In the car that I really truely wanted from the start. Thank you all again from the bottom of my heart for all of your help with Every aspect of my situation, I'm so grateful to be able to deal with this A+ team instead of the one I would have been stuck with at Hooman. Defiantly go see Anthony Brashire and the team at Van nuys jeep, you will be so glad you did!!!! More

Best in the Valley! I am so happy after purchasing my Jeep Renegade from Van Nuys CDJR! Anthony Brashier won me over immediately with his knowledge of the vehicle I was p I am so happy after purchasing my Jeep Renegade from Van Nuys CDJR! Anthony Brashier won me over immediately with his knowledge of the vehicle I was purchasing (a brand new Jeep Renegade, which just came out recently) and his friendly demeanor. Even after looking at other Jeep dealerships, nobody was even close to being able to answer my questions like Anthony did. The other salesmen at other dealerships would answer my questions with generic statements like, "Well I'm not sure, because this car just came out." But Anthony knew it all. It was clear he had passion for what he was selling and also that he genuinely cared about the car and my satisfaction with it. After weeks of searching and deliberating, I ended up going back to Van Nuys and Anthony to seal the deal and purchase my Jeep Renegade. I couldn't be any happier with my choice! The car is perfect, and Van Nuys CDJR staff was friendly, welcoming, and honest every step of the way. More

Family Service I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Do I had to take my Chrysler SRT8 in for a recall and the service consultant was amazing. Terry Cordova you are the best. It is why I will stay in the Dodge family. Great service More

Amazzzinng People that dont know, go to this dealer ship ask for cris and he will get u a car.thanks man. Come to this dealership and find out for urself. People that dont know, go to this dealer ship ask for cris and he will get u a car.thanks man. Come to this dealership and find out for urself. More

Eric van ace is the best Everyone at van nuts Chrysler are friendly and know how to treat a customer, no wasted times or fooling around with prices. They want to get you in th Everyone at van nuts Chrysler are friendly and know how to treat a customer, no wasted times or fooling around with prices. They want to get you in the car you want. Eric Van Ace is especially great. I bought a car from him 3 years ago and followed him when he moved the the van nuys dealership. He bought my car back for a great price and made it possible for me to get my dream jeep. Definitely work with him. More

2015 Grand Cherokee Altitude Getting a new car is exciting, but can be a daunting task. Van Nuys CDJR has friendly customer service, I got what I wanted, and it was fairly pain-f Getting a new car is exciting, but can be a daunting task. Van Nuys CDJR has friendly customer service, I got what I wanted, and it was fairly pain-free. More

Don't forget to check their 2 Yelp pages.... yes they have 2 If you are looking to buy a Jeep, do yourself a favor and find a different dealership. I went to VAN NUYS CDJR to lease a Patriot 2015, before I even If you are looking to buy a Jeep, do yourself a favor and find a different dealership. I went to VAN NUYS CDJR to lease a Patriot 2015, before I even step on a dealership I make sure I got the deal I want to minimize the amount of time they are going to make me waste. After many back and forth emails, I finally got to the numbers I felt comfortable with. I called to confirm model and price with the salesman, Chris Valerio. He confirmed everything. Twice! We arrive to the dealership, he pulls out the car, 2015 Patriot High Altitude white exterior black leather interior. We drive the car around the block, and go back to the dealer to close the deal. Chris sets the window sticker on the table 2015 Patriot High Altitude. We noticed the engine is the 2.0 continuously variable, and we mention we wanted the 2.4 6 speed automatic transmission. Chris Valerio, says, well you can order it or I can give you a discount for the inconvenience. We don't want to wait 6 weeks and then waste again a few hours on the dealer so we agree to the discount. Valerio gives me a paper to sign with the agreed price on the car we just drove around the block . He sets it right next to the window sticker 2015 Patriot High Altitude. Chris goes away, runs my credit, comes back to tell me we are approved. Chris Valerio leaves us "to go prepare the car and contract". Chris rushes out " Good news!" He claims " I just found the car you really wanted" and throws a window sticker of a 2014 Patriot Latitude with the 2.4 engine. "it is a good thing you can still get what you want". His fake enthusiasm and forced smile just lets me know something is wrong. I say, 'no thanks, I want the car we drove and agreed on.' Chris goes on, trying to convince me that " both cars are the same" and that " I really wanted the other one". WE can tell he is a bit stress. The same? The two cars don't have the same engine/transmission... they are not even the same year, color or trim. Chris says "ok, ok" and goes away again to that place salesmen go to waste while they waste your time. Chris comes back out to tell me " there was a system error " and that the price we agreed on is for the 2014 not the 2015. But wait! It gets even better... Chris shows me the paper I signed and it's for the 2014!!! "A system error"! Chris gave me a document on the 2014 for to sign when we are talking and test driving a entirely different car! Mind that Chris set this paper right next to the window sticker of the 2015 Patriot High Altitude. I look at the table and realize that in his last trip to nowhere Chris has taken with him the window sticker for the 2015. The manager comes out. We argue about what happen. At no point anyone takes responsibility for their mistakes. They just keep saying... it was a "system error" when it was clearly a "human error". The manager asks Chris Valerio... where you talking about the 2015 with them ( the car still park outside right across us) and Chris Valerio says "No. I was telling them about the 2014" WOW!!! I can't even react. I agreed to run my credit and go on with the negotiations when we were talking about a very specific car and model and last minute and after 3 hours and a half they take the deal back and offer something entirely different. Well.... they don't even offer... they let me know that's apparently what I signed on. Anyone can make a mistake, but you come out and take responsibility for it, acknowledge it and apologize at the very least. Chris just came out, lie about it and treat us like idiots. You don't need to be a Jeep expert to know the difference between a 2014 Patriot Latitude and a 2015 Patriot High Altitude. Or the difference between buying any car from one year versus the next year. Don't make the mistake I made... there is plenty of Jeep dealerships out there and lots of them have fantastic reviews. PS: Check the other Yelp page they have with over 70 negative reviews!!!!! More