Van Nuys Chrysler Dodge Jeep Ram

HIGH PRESSURE+LOW TRANSPARENCY+FAKE REVIEWS = BUYER BEWARE *The long and the short of it is, save yourself some pain before going there by reading the negative reviews.* My wife and I went in to purchase a *The long and the short of it is, save yourself some pain before going there by reading the negative reviews.* My wife and I went in to purchase a new vehicle for her and were subjected to classic manipulative sales tactics from the start. Also, despite telling them openly from the start that we wanted a quote so we could go for lunch and discuss it before we made any decisions, we were pressured to agree to their offer and get into the finance department immediately to sign the papers. We hadn’t even looked at the papers yet and they told us they were already detailing the car and pulling it around front for us so the whole experience was one of being rushed. After questioning the “deal” they were putting in front of us and getting fed up with disrespect and pressure from the sales manager, we decided to leave at which point he chased us into the parking lot attempting to renegotiate and refusing to acknowledge our wish to leave. Also, earlier in the discussion, I told him that we were using TrueCar to determine the fair market price and he said we were free to go a TrueCar dealer instead, which is pretty misleading since it turns out they *are* a TrueCar dealer (and started sending us TrueCar Dealer offers right after we left) so he could have chosen to either work with the TrueCar market price or at least put us in touch with the Internet department (who is supposed to honor TrueCar prices) or just let us leave (and go to a TrueCar dealer as he suggested) rather than keep trying to convince us to buy right away at a higher price. To top it all off, while we are still at the dealership, one of the sales guys approaches my wife and asks her if she will post some “5 star reviews” explaining their bonus is based on getting those reviews, asks to borrow her phone so he can “help” her post the reviews, **and proceeds to write and post raving reviews under her name** which is unethical to say the least. Once we realized what had happened we deleted the reviews but based on the way it went down it seems obvious that she wasn’t the first one this has happened to. Just read through the 5 star reviews and you will notice that most of them sound suspiciously the same. I see he has even posted on Google a *5 star review of his dealership under his own name,* which the owner responded to and thanking him for by name if that gives you a sense of how reviews are handled at this dealership. Makes you wonder how pervasive this is. We ended up getting basically the same vehicle from another dealer for a lower price with better terms and without details hidden in fine print that would have resulted in higher up front payments and lower residual values. In my opinion, there’s no way a dealership this focused on selling and so *not* focused on customer satisfaction is getting so many real raving reviews, nor is this kind of behavior, which must be in plain sight of other employees and management, a one off occurrence: this is the kind of dealer that unfortunately gives car dealers a bad name. Rather than rely on the dubious 5-star reviews, I highly recommend you start with the negative ones and make up your own mind or, if you are still unsure and determined to take a chance, simply go there with some prep done beforehand and your wits about you and see for yourself. More

Would not recommend this dealership Had a very negative experience at this dealership. The Sales Manager, Andy Cortez was pushy, aggressive and borderline insulting when we started askin Had a very negative experience at this dealership. The Sales Manager, Andy Cortez was pushy, aggressive and borderline insulting when we started asking questions about his numbers compared to the better deals that we were seeing on TrueCar. In addition, salesperson Justin Andreas didn't even show up for our appointment but came up to us later to ask for a positive online review. He wrote the review below that was originally posted here, and he posted it on my account. What kind of salesperson writes their own reviews? Overall I felt that these guys were only about the sale and masters at making you think you're getting a good deal when you are not. I left promptly and purchased one from another dealership that was upfront and honest. ------------ Hi I came in to lease another Grand Cherokee. This time I got the Altitide package. Wow! It's beautiful. The interior is really sleek and clean. It was a good experience with Mitch Horowitz and Justin Andreas, the salespeople here at the Jeep dealership in Van Nuys. Really satisfied with the service and the car. This is the second Jeep I've leased in three years. Thank you! More