Van Nuys Chrysler Dodge Jeep Ram

Brought my car in and they kept it for 9 days but same prob I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. I brought my car in to Russell Westbrook Van nuys Dealership because of check engine light. They kept car for 9'days and just picked it up yesterday. Today I have the same problem. The check engine light is back on again! My service advisor Rob was fantastic and took care of me but the mechanics must do not thoroughly service the cars. I shouldn't have to come back again for the same problem after they kept it for 9 days. Also when I picked up the car yesterday they said the car was ready but at first they said the car didn't start right away " for some reason". Thr reason was that the service guys left the light on. They said they didn't jump the car but then it started. Plus another service guy said they take in about 50-100 cars a day but can't repair them all in one day. Why would this dealership take in all gear catsd when they don't have enough technicians to repair these vehicles in one day? I've never went to a dealership where they have so many cars back logged. It's ridiculous and I've seen other dealerships that don't do this. The other dealerships I've been to assess the cars and repair quickly. Russell needs to expand his dealership to a accommodate the demand or advise his Sevice director to limit the number of vehicles they take in. The Service Director Roy has been great so far so I'll see what the problem is and fix it. More

Gil T is the man! Came in upset about my VW and looking to purchase a Jeep. I wanted the Partriot solmenly for the old school square Jeep look. Gil Tutone was informati Came in upset about my VW and looking to purchase a Jeep. I wanted the Partriot solmenly for the old school square Jeep look. Gil Tutone was informative and showed me some of the newer Jeeps and their great features. Gil had a great personality and was my best friend by the end of the day (he put up with a lot, I'm extremely picky and difficult lol) I decided to go with the 2017 Compass I never thought I wanted! I absolutely LOVE my car and I'm SO glad Gil did everything he could to help me get it!!! Thank you for everything!! I would definitely come back and refer others! :) More

Great overall experience Had an overall great experience with this dealership particularly with my salesperson Mitchell Horowitz. He was incredibly accommodating, personable, Had an overall great experience with this dealership particularly with my salesperson Mitchell Horowitz. He was incredibly accommodating, personable, and had a wealth of knowledge. We smoothed over a transaction that was agreeable and scored me a great deal on a gently used vehicle. I would definitely recommend seeking him out when you're in the market for a car at this dealership! Customer service was also great and Robert Shabriari helped me out tremendously with a repair that I needed to get taken care of. More

Great experience! The leasing experience with Sergio was very enjoyable. I would highly recommend him to others who are looking to buy/lease a new vehicle! Thanks! The leasing experience with Sergio was very enjoyable. I would highly recommend him to others who are looking to buy/lease a new vehicle! Thanks! More

Great Staff at R.Westbrook! Highly recommend working with Bindy over at Russel Westbrook! He was clear, upfront, and patient as I sought to make the best deal possible on a beaut Highly recommend working with Bindy over at Russel Westbrook! He was clear, upfront, and patient as I sought to make the best deal possible on a beautiful new challenger. More

Good service they could of done more with the price in my opinion but overall a solid experience. They got me in what I wanted. I love the car though!!! T they could of done more with the price in my opinion but overall a solid experience. They got me in what I wanted. I love the car though!!! Thanks Jonathan More

Great service! Just bought my 2017 Charger today. I'm very happy and satisfied with Mitchell's level of service, as well as the Westbrook dealership team. They mad Just bought my 2017 Charger today. I'm very happy and satisfied with Mitchell's level of service, as well as the Westbrook dealership team. They made it easy and painless for us ;) Thanks again for everything! More

I tried to buy a car but no one would give me a price. I don;t know how this dealership sells any cars. I was in yesterday, looked at a car and test drove it. I was very interested in that vehicle, Appar I don;t know how this dealership sells any cars. I was in yesterday, looked at a car and test drove it. I was very interested in that vehicle, Apparently they were too busy to give me a quote. The sales person told me they would e-mail a few different options to buy or lease. shortly after I left. I'm still waiting. I can't buy a car if I don't know the price. I've never had an experience like this at any other dealership. More

Overall easy and great service I just want to say this dealer made my trade in very easy, they explained all the steps they understood my situation. All in all I managed to walk awa I just want to say this dealer made my trade in very easy, they explained all the steps they understood my situation. All in all I managed to walk away with my new car and all thanks to the staff and Bindy for being so patient and making sure I understood everything about the car every feature and detail. I will recommend everyone I know ! Awesome job. More

Awesome Had a fun expierence. Bindy is awesome. They worked with me to get me the deal I needed to purchase the car. I would refer more people to this dealer Had a fun expierence. Bindy is awesome. They worked with me to get me the deal I needed to purchase the car. I would refer more people to this dealer More