Van Nuys Chrysler Dodge Jeep Ram

I did not have an appointment but Hector was very professional and took care of my service, fast and efficient. professional and took care of my service, fast and efficient. More

Very helpful and always looking out for my best needs. Every time I have an issue with my car they don’t disappoint and always help me Every time I have an issue with my car they don’t disappoint and always help me More

Scared to come out his office and talk to me (customer) about a vehicle I purchased and has had millions of problems from the beggining about a vehicle I purchased and has had millions of problems from the beggining More

GREAT SERVICE ATTENTION, FAST AND CLEAR AT DROP OF AND PICKUP. EASY TO UNDERSTAND AND RIGHT ON THE TIME ADVICED. PICKUP. EASY TO UNDERSTAND AND RIGHT ON THE TIME ADVICED. More

Service was completed as promised in timely manner. Service addressed issue, as identified by me and them. Service addressed issue, as identified by me and them. More

Every aspect of our Jeep purchase, the entire staff was straight forward and took really great care of us! Love our Jeep Grand Cherokee Ltd. X! straight forward and took really great care of us! Love our Jeep Grand Cherokee Ltd. X! More

Payman is the greatest most bestest nicest most handsomest modest sexiest foreigner the world has ever witnessed. handsomest modest sexiest foreigner the world has ever witnessed. More

Great service, brought in vehicle for a recall issue. The guys were able to get me in and out at no time. The guys were able to get me in and out at no time. More

I like this dealership, it is always clean and tidy and they serve me quickly. Thank you they serve me quickly. Thank you More

Worst dealership I've ever dealt with. Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new Customer service blows and they try to upsell you (rip you off) constantly. I remember one time they told me I needed 4 new break pads and 4 new rotors. I told them, "Take my car off the lift immediately." I then replaced the front rotors and breaks myself and left the back ones on. Still haven't replaced the back break pads or rotors and it's been three years. However, they are due. I've had oil changes where they forgot to put filters back on and my favorite was after getting an oil change I drove about 1k miles and my Check Engine light along with my Oil Pressure light came on. My oil tank was empty. I took the vehicle in because my Oil Cap doesn't spin off (another annoying quirk) and they filled it. After asking my VNCDJR Representative what happened. He said, "I don't know." I then prodded and asked, "Is it possible they didn't put oil in my vehicle?" He replied nonchalantly, "That's possible." My Jeep Renegade has been burning oil ever since. I have to add oil every 2k miles. When we did a diagnostic as to whether the engine was burning oil or not, the result came back negative. This added fuel to my fire. This is impossible, as I am burning and blowing through oil on a regular basis. My vehicle doesn't even have 60k and I'm afraid I'll be replacing the engine soon. I am shocked and appalled at the lack of responsibility and treatment of this dealership and now that my 5Y 50K mile warranty is over, I will never go back. The only positive thing about VNCDJR is they wash your car after they F*xx you. P.S. This review at dealrater.com is forcing me to rate people I've never worked with. Sadly the stars I'm about to leave for Josh, Sagar and Eric are not representative of the work they do. Please ignore. More