Van Nuys Chrysler Dodge Jeep Ram

Van Nuys Chrysler Dodge Jeep Ram responded

Nelly, I'm truly sorry to hear about your experience with the car and lack of a loaner. We aim for customer satisfaction and it seems we fell short in this instance. Please reach out so we can discuss how to make things right for you. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

Van Nuys Chrysler Dodge Jeep Ram responded

It's fantastic to hear that Benny and the team at Van Nuys Chrysler Dodge Jeep Ram have consistently provided you with great experiences! We appreciate your support and look forward to serving all your Ram truck needs in the future.

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review of Van Nuys Chrysler Dodge Jeep Ram! We will pass along your kudos to our team!

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We appreciate your recommendation and apologize for the delays and inconvenience with our service department. Your feedback is important, and we're committed to improving our processes to ensure a smoother experience in the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Ben provided you with excellent service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your experience!

Van Nuys Chrysler Dodge Jeep Ram responded

Gail, this feedback is quite concerning to receive, and we apologize for the issues you've encountered. This is not the level of communicative, accommodating service we strive for, and we want to address these concerns promptly to ensure you feel confident and safe in your vehicle. Our team will be in touch as soon as possible. Thank you for your patience and understanding.

Van Nuys Chrysler Dodge Jeep Ram responded

Ray, we're pleased to hear that Junior and Jorge provided you with great service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the shoutout—safe travels!

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to hear about your experience, and I apologize for any frustration you encountered. We strive to provide helpful and respectful service at every step, so this feedback is concerning. If you're open to discussing the details further, please reach out directly so we can address these issues properly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

Van Nuys Chrysler Dodge Jeep Ram responded

David, it's concerning to hear about your experience and the challenges you faced. We strive for customer satisfaction and apologize if we fell short in this instance. If there's anything further you'd like to discuss or any questions you have, please feel free to reach out. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

DAVIDCITRONE responded

Hello Jonathan, RW VN CDJR is only concernd now that a settlement to avoid a major loss in court was tendered, literally on the courthouse steps. No attempt was ever made by RW VN CDJR to dismiss service workers who bold faced lied; about performing a serious test drive to determine the very real and dangerous problems easliy identified by the Simi Valley CDJR dealership techs and service reps (who were top notch and honest unlike RW VN CDRS's). No attempt was ever made to take back the vehicle and return my funds (despite complaints over a 2-year period). No contact from any Manager within the dealership was ever extended to my person, despite my many contacts with RW VN CDJR. No attempt to compensate me directly for my loses from RW VN CDJR, who instead chose to hid behind a litaney of denials and obfuscation. Until I am compensated directly by Russel Westbrook & VN CDJR persoanlly for some tens of thousands of dollars, for an accident involving this RW VN CDJR lemon, which only after a lawsuit that lasted over 2 years, was I absolved as the responsible party, due to multiple manufacturer defects and RW VN CDJR's inability to detect them and correct them despite numerous attempts, hence the $159,000 dollar settlement by CDJR Corp (FAC). If I was you Jonathan, I would come up with a 5 figure number to offer the abused and neglected party, however that would require Russell Westbrook himself and the VN CDJR dealership behaving like "Old Time" Americans and doing the right thing and making a seperate settlement offer to myself. I am not holding my breath, that any such renumeration will be forthcoming from Russell Westbrook or the dealership that carries his name. Until I am financailly compensated directly by RW VN CDJR, I will continue to use the internet as a bullhorn to stay away from all CDJR products & RW VN CDJR. In a word, this is how Russell Westbrook and VN CDJR treat returning clients (this Jeep Grand Cherokee was the 2nd $50K vehicle I purchased from the dealership within 4 years). That word is "Sucks!" Standing by for a cash offer from RW VN CDJR to make this right, or you can expect more of these "Reviews" of your crooked dealership. Go buy an Electric Vehicle from a manufacturer who actually cares about their clients and the enviroment. David Citrone U.S. Army & Desert Storm Veteran

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the positive review of Van Nuys Chrysler Dodge Jeep Ram, Martin!