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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,274 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,274 reviews

February 16, 2024

Worst experience I’ve had to date at any dealership and I wouldn’t recommend them ever. Look at yelp and go elsewhere! More

by SARAHHEREDIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz, Alex Klaumenzer
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Feb 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sarah, I'm really sorry to read about your experience. We strive for excellence in customer service and it's clear we fell short during your visit. If you're open to discussing this further, please reach out so that we can work towards a resolution together. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

February 16, 2024

Good. But was surprised during the finance review Sager was able to help a little but it was still an unexpected surprise More

by Michael.truline
Recommend Dealer
Yes
Employees Worked With
Rene and Sager
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Feb 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Michael, we appreciate your feedback and are glad to know Sager was able to assist during the finance review at Van Nuys Chrysler Dodge Jeep Ram. We always aim for a smooth process, so any surprises aren't ideal. If there is anything else we can assist you with, please don't hesitate to reach out. Take care!

February 14, 2024

Great customer service everything was fixed and done on time . My vehicle was washed clean, and everyone there is very helpful More

by dpbarrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to know you had a great experience with us at Van Nuys Chrysler Dodge Jeep Ram! It's our pleasure to provide top-notch service and ensure your vehicle is in the best condition. Thanks for leaving this review!

February 11, 2024

Great customer service you didn't have to wait long. My car was done in a few minutes. They got me an Uber back-and-forth had a great experience I always do. More

by yepesfernando818
Recommend Dealer
Yes
Employees Worked With
Armin
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Feb 12, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to know that you had a great experience with us at Van Nuys Chrysler Dodge Jeep Ram. We always aim for efficient service and we're glad we hit the mark! Thanks for your review, and looking forward to serving you again in the future.

February 09, 2024

Someone put a nail in my tire and I panicked BUT THEN I remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situati More

by Calijeepgirl24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Feb 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're glad to know that our platinum package and Armen's assistance helped you in your time of need at Van Nuys Chrysler Dodge Jeep Ram. Thanks for the love, we appreciate it! Enjoy those smooth rides with your Jeep!

February 07, 2024

My car is taken in for a recall and it was kept for over a week with no updates or callbacks. I even went to the dealership to see what was going on with my car and the service department had already gone h More

by soltero_victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to read about your experience with the recall service on your car. We understand how important communication is, especially when it comes to something as crucial as a vehicle repair. It's clear we fell short in this area, and for that, we sincerely apologize. Your feedback will be used to improve our services moving forward, and if you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

February 02, 2024

In 2021 I purchase one Helcat red eye and on Ram truck 3500 Dully for worth of $150000 but impossible I come to your dealer any more More

by Sadinam2003
Recommend Dealer
No
Employees Worked With
Hector in service department
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Feb 06, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to read about your dissatisfaction. We strive for excellence in all we do and I would appreciate the opportunity to get some more information. If you'd like, please reach out so that we can discuss the matter further and work towards a resolution together. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

February 01, 2024

Had some fleet vehicle issue while doing service around the area and they took care of me without hesitation. Will definitely take my van service here next time More

by christian.canlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Christian - We're glad to know we could assist with your fleet vehicle issue at Van Nuys Chrysler Dodge Jeep Ram. Looking forward to serving you again in the future if needed!

January 30, 2024

Lier’s, false advertising. Tried to add an additional $2000 to the sale of the car. Tried to push me into a high interest loan so they could make money on the loan. More

by Kirt_allen25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ara
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Feb 01, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Kirt, I'm sorry to read about your experience. We strive for transparency and fairness in all our transactions and prices, so it's concerning to see we've left the wrong impression. If you're open to discussing this further, please reach out directly. I'd like a chance to address any misunderstandings or concerns you may have had during your visit. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893.

January 30, 2024

Very helpfull service personal, answer all my questions. Service was fast, didnt have to wait long. More

by jcfigueroa1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so pleased to hear your service visit went smoothly! Thank you for sharing and leaving Van Nuys Chrysler Dodge Jeep Ram a five-star review.

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