Van Nuys Chrysler Dodge Jeep Ram

What an appalling and furious experience with their service department. I made an oil change appointment a week in advance. Scheduled for 9am, with traffic delays I arrived at 9:30am. The service advis service department. I made an oil change appointment a week in advance. Scheduled for 9am, with traffic delays I arrived at 9:30am. The service advisor, Payman Arjang, tells me that they need 3 to 5 hours to do the oil change. Shocked, I asked him why and he said there were many cars ahead of me. I agree to leave the car with them but before I do, he tries to sell me additional service routines ranging from $200 - $500. I decline. I return at 2:30pm and see that my car is just exiting their service garage. I go inside to tell him that I see my car and ask him to confirm if it's ready. Without making eye contact with me he tells me he's “waiting for the paperwork”. Another 10 minutes pass by and he tells me it's ready. Without receiving any paperwork from his attendants. As I leave their service office he gives me the most fake, nonchalant “have a nice day” line. I gave him, his entire staff and their service manager a well-deserved piece of my mind. They are either overbooking their appointments or do not have enough techs working during their service hours. Incredible that they need 5 hours to do an “express oil change”. No service, no care, no class whatsoever. More

BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to di have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷‍♂️ More

The service was very friendly. The service was also very quick. I have no complaints. The service was also very quick. I have no complaints. More

same as always, great service, Payman very helpful and take care of the customer always... i only go to Dodge Van nuys because of Payman take care of the customer always... i only go to Dodge Van nuys because of Payman More

I got my truck back working perfectly well. They fixed the main issue and any other problems it had. The advisor Payman and supervisor Hector were very helpful. I’m definitely coming back. They fixed the main issue and any other problems it had. The advisor Payman and supervisor Hector were very helpful. I’m definitely coming back. More

Thai dealership is very unprofessional and lack communication needs training on communication will not recommend communication needs training on communication will not recommend More

Excellent Service Experience at Van Nuys Chrysler Dodge Service Center.thank you I got what I need Service Center.thank you I got what I need More

I recently scheduled a service appointment at Russell Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experien Westbrook Van Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experience was nothing short of disappointing. Upon arrival, I was met by an advisor named Vahe, who seemed unprepared and disorganized. Despite my clear communication about the services needed, Vahe informed me that the oil change would take a few hours, and the recall repair would require several days due to a part needing replacement. This lack of readiness was surprising and inconvenient, especially considering the advanced scheduling. What truly shocked me, however, was Vahe's response when I asked about a loaner car. Instead of offering assistance or providing a solution, he suggested that I rent a car at my own expense and seek reimbursement from corporate. This level of indifference and disregard for customer convenience was utterly unacceptable. Furthermore, the dealership's failure to anticipate my needs, despite the scheduled appointment, reflects poorly on their commitment to customer service. The lack of empathy and accountability exhibited by the service department is deeply disappointing. In conclusion, my experience at Russell Westbrook Van Nuys dealership's service center was marred by incompetence and a blatant disregard for customer satisfaction. I would caution others against entrusting their vehicle to this establishment until significant improvements are made in their service standards and customer care practices. More

Hector was so helpful and communicated repair status on my truck and was completed when promised . my truck and was completed when promised . More

The service was so helpful and much quicker than I had expected it to be! expected it to be! More