Van Nuys Chrysler Dodge Jeep Ram

I made an appointment and It took almost 5 hours to get my car back and only for an oil change my car back and only for an oil change More

As always great service with amazing service advisors who take their time explaining things to you. take their time explaining things to you. More

Experience was pleasant. Associate was polite. I didn’t have to wait to be seen. The associate provided transportation to and from my house. And when I picked up my car it wa Associate was polite. I didn’t have to wait to be seen. The associate provided transportation to and from my house. And when I picked up my car it was washed. More

We like our service advisor Payman he always does a great job for us but in general the service center at the dealership is generally slow. job for us but in general the service center at the dealership is generally slow. More

I brought it in for a simple recall notice, but when the vehicle came back it would no longer start - both batteries needed to be replaced. They insisted it was a coincidence - that two batteries died at t vehicle came back it would no longer start - both batteries needed to be replaced. They insisted it was a coincidence - that two batteries died at the time of service. The engine compartment was filthy (meaning it had been sitting outside with the hood open) and the terminal covers had been removed (meaning someone had jump started the vehicle). The cost to replace the batteries and the labor was way overpriced. Changing a car's battery is not that complex. It should not have cost as much as it did. It also should not have taken as long as it did - it took a week to replace the batteries, after the initial week to service the recall issue. More

Slow and rip-off customer. Charged me twice for the same labor. Charged me labor to replace radiator hoses while they had them removed to replace radiator. Will be filling com Charged me twice for the same labor. Charged me labor to replace radiator hoses while they had them removed to replace radiator. Will be filling complaint with Jeep/Chrysler. More

It’s Very easy process. Very friendly Customer service and very knowledgeable. The car was done in few hours Very friendly Customer service and very knowledgeable. The car was done in few hours More

Nick and Chase ! Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunda Both high level managers that went above and beyond my expectations after that fact! Early December 2023 my wife And I were pondering over what Sunday/road trip fun behicle to buy or lease, we started searching online and ended up between the Bronco, Wrangler or the new Tacoma. Our first stop Van Nuys CDJR ! We were greeted by a sales associate (don’t remember his name) but very professional,polite and uber patient! We road tested a couple of Wrangle models and left to check out the other brands. We really loved the new Tacoma but they had horrible customer service. We went back Jan 4th 2024 and leased A 2024 Wrangler Runicon 4xe from the same sales associate, ohhh the finance guy Ross was very detailed during the contract portion and took his time explaining every piece of the paperwork!Durning the negations we agreed to running boards as our rubicon had rock sliders instead of a stepboard/runnngboard and a 2nd master key as we were notified afterwards that they had lost it! Weeks go by, my Husband Stephen calls the dealership numerous times but no luck getting in touch with anyone, now we’re in February and still no running boards nor a key. We drove in on a Friday and was greeted by a manager. He checked on the status and said it’s on back order and you’ll get a call from me once we have them, smiled and walked us to the door. We tried calling him 2-3 times a week for an update but never got a hold of him nor did he ever call us back! Now we’re creeping into May! I drive to the dealer furiously! Walk in and ask for that manager but he was off and Chase approached me asking how he can assist in resolving the matter so I told him the story , he said I’ll figure it out for you right now please allow me 5-10 min to pull you’re info so he can sort it out , okay I’ll give him a chance to see how he can help. He comes back 5 minutes later with his manager Nick! Nick greeted me with a smile and said it’ll be all handled today! I said it’s not in back order? He replied I’m going to pull up a Wrangler with a full tank of gas for you to go about your day and will call you once the key and the boards are installed and he asked if he were to need the car overnight and get it delivered to me by noon the next day. I hesitated a bit but I felt he was genuinely going to use all his resources to get this fine for me so I agreed and left moments later. Roughly about four hours go by and I get a call, Hi it’s Nick and Chase in the background Hello! Where are you now? They ask, I’m at work I replied . Would you like us to deliver it now to your work or drop it off at your house and leave the keys in the mailbox ? I asked how do I get rental back to you? And they both responded , keep it at the house and we will pick up first thing in the morning so you don’t waste time out of your day driving back to us. I get home in the evening and there she was parked on the driveway, cleaned with a full tank of gas! I highly recommend them for your next car shopping/buying experience ! I call them for everything now and they are always responsive and willing to help! We appreciate you guys! Thank you Nick and Chase! More

polite and answered all my questions and requests and had it done the same day when they first estimated 2-4 days it done the same day when they first estimated 2-4 days More

Dealer kept my car for over a week for a tire issue unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. More