Van Nuys Chrysler Dodge Jeep Ram

I took my 2015 Dodge Viper into the dealer to have the driver’s side window fixed. The service department had the car for over 3 months and never fixed it. I finally picked up the car since it was very ob driver’s side window fixed. The service department had the car for over 3 months and never fixed it. I finally picked up the car since it was very obvious that they did not know how to fix it and were simply parts-swapping. The service manager also conceded to my wife that someone broke the window after it was removed from the door. The service advisor had told me that the window had to be replaced because only new windows have the boss fittings that needed to be replaced and cannot be purchased separately. Apparently, that was not true. When I picked up the car, the new window was installed but completely crooked and misaligned. And on top of all of this, the car was returned with several deep paint scratches that absolutely were not there when I dropped off the vehicle. This was by far the worst experience I have ever had with a service department at any dealership. More

Thank you for the patience the van nuys team had. They were able to answer all my questions to pick the right Jeep. Thank you Omar ! They were able to answer all my questions to pick the right Jeep. Thank you Omar ! More

I always get my service done here and Payman has always helped me. He is very professional and friendly. helped me. He is very professional and friendly. More

I have scheduled the 1st Jeep Wrangler service @~ 7,500 miles. My appointment was @ 8:00 am and service associate Hector took my order right away. All the paperwork took no longer than 10 minutes. Hector o miles. My appointment was @ 8:00 am and service associate Hector took my order right away. All the paperwork took no longer than 10 minutes. Hector offered me drop off service to my home, but I didn’t need it. Service was completed on time, I was notified by Hector and picked up my vehicle without any issues. After the service I don’t have any complaints. So far so good. More

Great service. All employees very helpful. Helped solve my issue very quickly. Thanks for everything. All employees very helpful. Helped solve my issue very quickly. Thanks for everything. More

Benny was amazing and very very helpful. He explained everything and provided an accurate estimated time. Very happy with the service. He explained everything and provided an accurate estimated time. Very happy with the service. More

Helpful and attentive. Also very thoughtful in terms of coordinating transportation to and from the dealership. Also very thoughtful in terms of coordinating transportation to and from the dealership. More

I always get my service done here and Hector has always helped me. He is very professional and friendly. helped me. He is very professional and friendly. More

Fantastic service and everyone was courteous and went above and beyond. Quick and easy! Even took the extra time to clean my car for me. above and beyond. Quick and easy! Even took the extra time to clean my car for me. More

Very helpful in all aspects of service. The A/C was repaired as estimated and timely as promised. I'll be back and will recommend you to others. The A/C was repaired as estimated and timely as promised. I'll be back and will recommend you to others. More