Van Horn Chrysler Dodge Jeep Ram of Plymouth

We had taken our Caliber in for an oil change and brake job and left with a new car. we are still trying to figure out how this happened as we were very happy with our Caliber. Our salesman was very good job and left with a new car. we are still trying to figure out how this happened as we were very happy with our Caliber. Our salesman was very good at selling. We made an impulse buy and although happy with the vehicle, we may have not got the best deal available. We were assured we received "credit" for being repeat customers (this is the 3rd vehicle from Chuck van Horn and 1 from Joe van Horn), although were not told what this "credit" was. All in all, we are pleased with the car and the customer service we received. We will continue to patronize Chuck van Horne for our service needs. More

My wife and I went to Van Horn after visiting their web site. Our salesman, Mark Sloan, was extremely helpful, friendly, and worked with us as we had a few "odd" finance details to work out. Ou site. Our salesman, Mark Sloan, was extremely helpful, friendly, and worked with us as we had a few "odd" finance details to work out. Our finance consultant, Josh Koon, was just as accomodating and made everything very easy and fast. We at no time during our visit felt any pressure to purchase and left with the exact vehicle and terms we went in for. I cannot wait to come back to have Mark and Josh get us into our next vehicle. More

Hello! I had a great experience buying my second Jeep Hello! I had a great experience buying my second Jeep Wrangler from Van Horn Dodge/Jeep. I dealt with Mark Sloan, who had sold a Jeep Liberty to m Hello! I had a great experience buying my second Jeep Wrangler from Van Horn Dodge/Jeep. I dealt with Mark Sloan, who had sold a Jeep Liberty to my daughter Rachel the day before. I had seen the Jeep I was interested in on the lot when I came there with Rachel. I asked to take it for a test drive while Rachel was finishing up her sale with Mark. I was very impressed and came back the next day with my vehicle to trade in. They gave me a good price on my old Jeep and we struck a deal. At no time was I ever pressured or called before I came back. The deal progressed at my speed which I really enjoyed. When we left, I made the mistake of leaving my keys at the dealership. Mark drpped them off at my home in Oshkosh the next day, which happened to be his day off! That showed me that Mark will go the extra distance to take care of his customers. We'll be back for sure. Tina Murphy,Customer Relations Specialist, who wrapped up the loose ends, and took a picture for us with our new Jeep, was very courteous and asked how our experience was and how they could make the next time better. First Rate for sure! Sincerely, Tom and Susie Gray More

My husband and I were looking for cards online from many different dealership. This dealership seemed to the be the one that had the best price/mileage for what we were looking for. The whole time were were different dealership. This dealership seemed to the be the one that had the best price/mileage for what we were looking for. The whole time were were at Van Horn Dodge the customer service was wonderful. We had Roy for a sales person, and felt very "at-home" during the whole buying experience. The dealership worked well with our price range & comfort level. Honestly, my husband and I were both blown away with how kind all of the people were. When you pull in, nobody attacks you when you want to just drive around & look at vehicles. But they are there when you need them, and open to answer any question you might have. Our experience went very well! We would definitely use this dealership again when looking for another vehicle in the future. We love our new SUV! More

I came in to your dealership to find a van for my new job. At first u didn't have anything but Mark who i was working with knew that he had a van being traded in soon. He made a call and got the van to job. At first u didn't have anything but Mark who i was working with knew that he had a van being traded in soon. He made a call and got the van to the dealership for me to see and now purchase. During the deal I got a good price for my trade in even better than all other places your sales manager Adam remembered me and was great in helping me with all my requests. Overall this experience will now make me do all my vehicle purchasing at your location. Please keep up the great customer service More

My wife and I purchased a Chrysler Pacifica from Van Horn and worked with Mark Sloan. I appreciated Mark's knowledge and expertise and willingness to work with our situation. He was very kind and considerate and worked with Mark Sloan. I appreciated Mark's knowledge and expertise and willingness to work with our situation. He was very kind and considerate through the whole process. His willingness to "do what it takes" to get us the vehicle that fit us best was much appreciated. I also really appreciated "giving us space" when Sara and I needed to talk through our impression of the vehicle as well as payment options. The only complaint I would offer is not for Mark but for Josh in asumming we want extra warranty coverage and Gap insurance. I would have rather he started where Mark Sloan shared our payments would be and then talk about the increase in payment if you choose the following options. I am in sales myself and when I put myself in the customer role I would rather be "up sold" then have "sticker shock". Just my opinion! Matt and Sara Homan More

I purchased a car from van horn dodge 2/26/11 I had been been talking to Kelly for about 3 weeks because I am very picky and I wanted what I wanted. I faxed my information to kelly and got preapproved I wen been talking to Kelly for about 3 weeks because I am very picky and I wanted what I wanted. I faxed my information to kelly and got preapproved I went in to look about 2 weeks ago and I didn't see anything I liked I wanted a charger AWD with leather seats and a sunroof I keep checking the website everyday until I found what I liked. I went in saturday 2/26/11 test drove the car and I was done withe everything within the hour. The customer service was exceptional brian in finance was awesome he explained everything with me. This was the best experience that I have ever had purchasing a car!!! Kelly had so much patience with me she was awesome as well! More

My wife and I do not like the typical car buying experience. We shopped around on the internet till we found the vehicle we wanted. Then we contacted several dealership to avoid the face to face h experience. We shopped around on the internet till we found the vehicle we wanted. Then we contacted several dealership to avoid the face to face haggling. Van Horn was very eager to serve my needs and invited us in. We accepted. It was a great. Never was buying a car so simple easy and pleasurable. Mark Sloan is a wonderful man and a pretty darn good car salesman. No pressure, very attentive to the listening process of what was important to us and sincere in uncovering the best deal possible. Needless to say, after our one visit, we drove away that night with a new Town and Country. Thanks for making it pleasure for us to buy. It was worth it to drive over a hour and a half to get this deal done. Jeff Baudry More

I have purchased a number of cars in my lifetime and I would rate this as the best experience I have had with a dealership. Everyone was very friendly, helpful and the experience was awesome. The financ would rate this as the best experience I have had with a dealership. Everyone was very friendly, helpful and the experience was awesome. The financing was set up in advance, Matt knew what I was looking for and had things ready when I showed up at the dealership. The whole process went very fast and very smooth. I tell everyone who I talk to about my new vehicle how happy I was with my experience at Van Horn and recommend they talk to Matt VandeCastle when they are looking for a different vehicale. I love my new Dodge Dakota truck and I say Thank You to Matt VandeCastle for making it so easy, quick and enjoyable. He is a true professional! Mark Wickre More