Van Horn Chrysler Dodge Jeep Ram of Plymouth

We worked with Mark Sloan whom I would recommend to everyone. He wasn't pushy, which is a definite no, very knowledgeable and let us know what was going on in their car search.... something you don't everyone. He wasn't pushy, which is a definite no, very knowledgeable and let us know what was going on in their car search.... something you don't find anymore! We felt we got a fair price and trade in so obviously that was good too. This is our fourth Jeep and probably won't be our last. We would definitely buy from Van Horn again... and hopefully with Mark again. It was all good! Thank you. More

This is the second vehicle I have purchased from this dealer (keep in mind this place is 3 hours one way for me). They have a large selection of vehicles to choose from. In fact, you need to be careful w dealer (keep in mind this place is 3 hours one way for me). They have a large selection of vehicles to choose from. In fact, you need to be careful when parking and walking the lot as it is so full. The salepeople are friendly and they kind've have a no haggle deal going on (which is okay as I hate the back and fourth when they have to go to their manager, etc... Now the "bad". We wanted to test drive a 2010 Nitro but they could not find it. Not sure if someone stole it or they just misplaced it. We ended up buying a 2011 Nitro with 400 miles on it. They lost the extra key ($150) and there was a paint defect on it. After alot of calling and emailing, we finnaly got a new key sent to us and we have to pay to have it programmed. The paint issue is currently ongoing with Dodge to see if they will cover it under warranty. Time will tell. The dealership said if Dodge didn't warranty the paint, they would take care of it. It seems like they are not real good about following up with you or contacting you after the sale but with some perisitance, they will. I can't say as it was a terrible experience because it wasn't. There are some areas they need to improve on and hopefully they will. I think they are a victim of their own success (almost too big). Overall, it was an okay sale. I will leave it up to you to decide depending on your own experience. I think due to their size, a few customers get lost in the mix and I think that is what happened to us. I would recommend giving them a chance though. More

We found a Jeep from Van Horn online and made an offer then decided to test drive it. Josh was a wonderful salesman and very helpful and patient with us, since it is the first vehicle I purchased. The tea then decided to test drive it. Josh was a wonderful salesman and very helpful and patient with us, since it is the first vehicle I purchased. The team at Van Horn was also willing to deliver the Jeep to me over 3 hours away! I would highly recommend them. More

I bought a 2010 Jeep Liberty Limted and I just love it. VanHorn dealership was very accomodating, and had quite a selection of vehices. They were all very friendly and knowledgable. I would recommend tha VanHorn dealership was very accomodating, and had quite a selection of vehices. They were all very friendly and knowledgable. I would recommend that dealership to friends and family:) More

We had been to many car lots in the past few days & never felt so comfortable as we did with mark. He was very helpful to us to find a vehicle to our liking> we felt he did all he could to give us a go never felt so comfortable as we did with mark. He was very helpful to us to find a vehicle to our liking> we felt he did all he could to give us a good price. It was a very nice dealership, clean friendly & lots of selection! We were very pleased & left with a great jeep! More

The dealership had the car I was searching for, in great condition, and with a sunroof (the cherry on top in my mind). I believe the price was fair. Would I have liked to have paid less? Of course! But I condition, and with a sunroof (the cherry on top in my mind). I believe the price was fair. Would I have liked to have paid less? Of course! But I did not feel cheated. I have only had the car for one weekend, but I still feel good about the deal. Kelly was really great. It took us about 10 days to finally get together on this deal. She was patient and worked with me to search the lot for more auto options as I like to make sure I have exhausted my options. She gave me enough space to feel comfortable making my decision and she answered all of my questions. Kelly was very informative and the atmosphere at the dealership was generally welcoming. More

Josh did a great job in presenting the van we were interested in. His friendly personality and demeanor was very welcomming. We never felt pushed or pressured. My wife, who would rather go to the dent interested in. His friendly personality and demeanor was very welcomming. We never felt pushed or pressured. My wife, who would rather go to the dentist than a car dealership, found our van shopping at Van Horn very pleasant thanks to Josh. Her comment was it was like buying a car from one of our sons...Great Job Josh !! Katina was friendly also. More

I purchased a 2011 Jeep Grand Cherokee Overland with 6,000 miles on it from Bryan Fiecko. Bryan was a pleasure to deal with and his follow up was excellent. I also had a 10+ experience with Josh Koon 6,000 miles on it from Bryan Fiecko. Bryan was a pleasure to deal with and his follow up was excellent. I also had a 10+ experience with Josh Koon in the business office. Josh couldn't do enough to help me understand my purchase options. I intentionally did not rate "Friendliness" or "Overall Experience" as I do not want this survey to reflect on the two gentlemen I just mentioned. My experience is sharply tainted due to a bizarre conversation I had with one of their used car sales managers, Adam Gaedke. I am also a sales manager and have yet to see a market segment that responds to threats and intimidation as a sales closing tool. I'm not sure Adam is positioned correctly at this dealership. He could certainly benefit from some good customer relations training, possibly Stephen Covey. The Jeep arrived "as advertised" in mint condition and I am very happy as it is the vehicle I have been searching for. It did come without a temporary tag which I am waiting for today. The title clerk, Angie, was very helpful in finding out what happened and getting it rectified. More

This was my second vehicle purchased thru Van Horn and Mark Sloan. Each time they had a nice selection of vehicles, and eventho my credit isnt perfect, they were able to get me into the vehicle I chose. I Mark Sloan. Each time they had a nice selection of vehicles, and eventho my credit isnt perfect, they were able to get me into the vehicle I chose. I would recommend Van Horn CDJR to any of my friends! More

This is the second time I have purchased a vehicle from Bob at Van Horn Dodge in Plymouth, WI. I returned because Bob is very helpful finding the type of vehicle I need that fits into my budget. Most recen Bob at Van Horn Dodge in Plymouth, WI. I returned because Bob is very helpful finding the type of vehicle I need that fits into my budget. Most recently I traded in my Dodge Charger for a Dodge Ram. The new vehicle is beautiful and tough all at once. Low miles and an affordable payment! I don't live in Plymouth, I drive all the way from Fond du Lac because the service I recieve from Bob and others at Van Horn is above and beyond what I get in my hometown. I have already purchased 2 vehicles and I'm sure I will purchase my next one from them as well! More