Van Horn Chrysler Dodge Jeep Ram of Plymouth

Bob was great to work with. I live in Ohio and had a trade-in. He was very accurate in describing the vehicle i was purchasing and answered all my questions. After a 7.5 hour drive i was pleased overa trade-in. He was very accurate in describing the vehicle i was purchasing and answered all my questions. After a 7.5 hour drive i was pleased overall with the vehicle and how he described it and the deal he got me on my trade. it was well worth the trip. And knowing my travel to get home he had me in and out in less than an hour! The detail shop could be a little more thorough in prepping cars, but overall it was a great experience and i would go back to them in the future (even with the distance). More

My experience was a marginal one. The sales person My experience was a marginal one. The sales person was extremely busy, which I understand and don't hold it against him - he needs to make a livi My experience was a marginal one. The sales person was extremely busy, which I understand and don't hold it against him - he needs to make a living just like the rest of us, but he needs to make each of us he is working with feel like we are the most important at the time, rather, we felt like we were keeping him from working with someone else. After we finished the deal the sales person tried to give us one key for the vehicle. He indicated he did not know if he could find the second key. He eventually did find a second key, but they should not sell a car with a single key, I think this was a ploy to get me to buy a second key for $150.00. Mats were not included when I picked up the car, eventhough mats were shown in the rear of the vehicle in the online photos - I still have the photo as proof. Overall, the little details soured my experience a bit. In my business I need to exceed expectations and I thought a car dealer would be trying to do the same not close a deal quickly to get onto the next deal or close a deal without the small stuff so the dealer can sell them to the buyer as add ons. More

My experience with Van Horn was extremely favorable for the following reasons: 1. Knowledgeable salesman (Paul Miller) who listened to exactly what I said wanted, made me aware of options I had not though the following reasons: 1. Knowledgeable salesman (Paul Miller) who listened to exactly what I said wanted, made me aware of options I had not thought of and articulated features in a clear yet comprehensive manner. Also, he was not pushy in any respect and worked with me to get a fair price and went above and beyond by arranging my transportation to take delivery of the vehicle. 2. The broader team did a great job with explaining the warranties available and helped tailored the financing and add-ons to what was best suited for me. 3. When I decided to buy another new vehicle I will certainly give them first shot at winning my business, which I fully expect they will succeed at again. More

Searching for competetively priced service vehicle. Dealership was very cooperative in offering a vehicle which would meet our needs. Would work with this dealership again. Dealership was very cooperative in offering a vehicle which would meet our needs. Would work with this dealership again. More

The staff at Van Horn dodge was extremely friendly, up-front and helpful. It was my first experience buying a brand new car, which can be a very stressful process, but they definately went the extra mi up-front and helpful. It was my first experience buying a brand new car, which can be a very stressful process, but they definately went the extra mile to get me what I wanted. They did not have the exact 2011 Jeep Liberty that I was looking for on the lot but they did not stop until they found it. Other dealerships tried to sway me to other models and trim levels. My sales person, Paul, was always available for questions and always responded to me the immediately. They are definately competitive and willing to work with you to get you the best deal possible. I would recommend Van Horn to anyone looking for a new vehicle. Very happy riding in style! More

We went to van horn to look at a car we saw on there web site.When we got there the car was gone.So christian helped us find another car that we liked alot.He worked with his manager to give us a good price site.When we got there the car was gone.So christian helped us find another car that we liked alot.He worked with his manager to give us a good price.The car was missing the front floor mat so christian and the service department worked together to find us the right mats for our make and model.It was well worth the trip. More

I was in search for a jeep and found the best selection on their lot and I have had problems in the past with a repossession and a bankruptcy but they were able to help and to get a used jeep financed. The on their lot and I have had problems in the past with a repossession and a bankruptcy but they were able to help and to get a used jeep financed. They were very knowledgeable and provided outstanding customer service. More

Spent countless hours researching vehicle online and found a very fair price for vehicle of my choice. Received exactly what I was looking for in trade, and a price that I was comfortable in spending. found a very fair price for vehicle of my choice. Received exactly what I was looking for in trade, and a price that I was comfortable in spending. More

I got all the correct information about the car. These guys want first to 100% inform you about everything and then sell.I noticed some minor issues when i drove home the car - they replaced it, fixed it guys want first to 100% inform you about everything and then sell.I noticed some minor issues when i drove home the car - they replaced it, fixed it and then send it back at my home!! Great dealership! More

The people there are very friendly. The show room, customer lounge, and bathroom were all very clean. We found ourselves in a hurry because of a medical problem that cropped up back home (Plymouth is customer lounge, and bathroom were all very clean. We found ourselves in a hurry because of a medical problem that cropped up back home (Plymouth is about 1-1/2 hours away) and everyone did all they could to get us on our way in a hurry. I felt like we were treated fairly on price, with a trade-in, and we received value with our purchase. More