Van Horn Chrysler Dodge Jeep RAM of Stoughton

I recently purchased a truck from Van Horn and wanted to share my experience. The Good: The sales process itself was excellent. I found the truck I wanted on their website and was able to get a very a share my experience. The Good: The sales process itself was excellent. I found the truck I wanted on their website and was able to get a very accurate out‑the‑door price—including a fair trade‑in estimate—just by emailing back and forth. They brought the truck down from their Plymouth location to Stoughton within a couple of days, and the test drive and purchase were smooth and pressure‑free. The pricing felt fair on both the new truck and my trade‑in. I did notice a few clear‑coat issues (a cloudy patch on one door and a small crater on the hood), but they took the truck to a local body shop to address them. A few tiny dirt nibs remain, but those are manufacturing defects and not something Van Horn caused. Why I Didn’t Give 5 Stars: I was asked to submit a Google review in the middle of the sales process, which felt awkward. I prefer being asked after everything is complete. I feel I was misled about the Zurich Shield paint protection. I asked specifically whether it was a ceramic coating and was told yes. Afterward, I learned it’s actually a spray‑on sealer—not a cured, multi‑year ceramic coating like I’ve had at other dealerships. I would not recommend purchasing Zurich Shield. When I first took delivery of the truck after they “detailed” it and applied the Zurich Shield, it was noticeably dirty—far from the spotless condition I’m used to when picking up a new vehicle. They did perform a full detail after the body shop visit, and it looked great then, but the initial delivery was disappointing. Communication during the body‑shop period wasn’t great. My truck was there for almost three days, and I didn’t receive updates unless I called to check in. Overall: Despite the issues above, I’m happy with my truck and the core sales experience. I would buy from Van Horn again, but I would skip the paint protection next time. More

The whole experience was great. Jackson made making the selection really fun. So far I am so happy of the Wagoneer I picked out. Van Horn couldn’t have been better Jackson made making the selection really fun. So far I am so happy of the Wagoneer I picked out. Van Horn couldn’t have been better More

For the second time, after an oil change, there was too much oil put into the engine. The only time that it was not overfilled was when I complained about the first time. It was over by 28 ounces this t much oil put into the engine. The only time that it was not overfilled was when I complained about the first time. It was over by 28 ounces this time! How can I trust Van Horn to do anything with my car. The only reason I go back is because of the free oil change. More

Jackson was great. Even though he has only been on the job for a year he was friendly, knowledgeable and professional. Zach was great, too, but guy who came in to try a Even though he has only been on the job for a year he was friendly, knowledgeable and professional. Zach was great, too, but guy who came in to try and hard sell us a warranty needs some bed side manner training. How do you seriously try to sell someone a $5,000 warranty on a $34,000 vehicle. And then after we say no, continue to hard press us. Unreal. More

Had a good experience. Was greated and answered the question about the car and helped with all the extras the car offered Was greated and answered the question about the car and helped with all the extras the car offered More

Response was quick and no pressure. I really don't like going to car dealerships but would definitely return to Vanhorn! I really don't like going to car dealerships but would definitely return to Vanhorn! More

Best car buying experience I’ve ever had and I’ve owned a lot of vehicles! We didn’t feel pushed into buying anything. The finance department was exceptional. Everyone was extremely polite, professional, and lot of vehicles! We didn’t feel pushed into buying anything. The finance department was exceptional. Everyone was extremely polite, professional, and down to earth. More

Thank you for going above and beyond with the purchase of my Chrysler Pacifica. I was in two nights in a row. The first night I felt like I was an inconvenience. The second night was a whole different story, my Chrysler Pacifica. I was in two nights in a row. The first night I felt like I was an inconvenience. The second night was a whole different story, they all went above and beyond to help with the purchase of my van. Great team work! Thank you. More

I was very satisfied with my experience at Van Horn. I would not hesitate to do business with them again. I would not hesitate to do business with them again. More

Provided excellent service and great selection. They went above and beyond for us-Highly recommend to anyone! They went above and beyond for us-Highly recommend to anyone! More