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Van Horn Chrysler Dodge Jeep RAM of Stoughton
Stoughton, WI
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
March 30, 2025
If I could leave a -⭐️, I would. I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax war I left my vehicle at Van Horn on 4/23/24 for a week to investigate suspension instability and begin an oil consumption test. Despite my CarMax warranty, Van Horn made me pay over $120 for an oil change to start the test, which was supposed to include fluid top-offs and filter replacements. When I picked up my car, they claimed the only issue was the four struts and said they had reprogrammed my drivetrain. Despite concerns, Lucas assured me everything was fine. While I noticed some improvement, stability issues returned. At my 1,000-mile oil check, a technician found my oil a quart low but dismissed it as “within Jeep’s range.” Meanwhile, the new struts started making noise. Fred, a mechanic, replaced a rear strut but skipped the necessary alignment. Soon after, the other rear strut failed. Employees admitted Van Horn often received or mishandled defective struts. After several frustrating visits—met with delays, dismissive service, and conflicting opinions—Chris G confirmed at my 1,500-mile oil check that my oil was over two quarts low but failed to add any. When I returned on 11/06/24, Paul F confirmed the same and finally topped it off. On 12/02/24, Fred suddenly blamed the control arms and sway bar links instead of the struts. Bob then admitted my oil test had to restart because he forgot to document my oil level. I filed complaints with Van Horn corporate, BBB, and Mopar FCA, but nothing changed. Later, I discovered Fred had intentionally left my oil cap off, forcing another test restart. By 3/4/25, my oil was again over two quarts low. Despite my request not to take my car to the back, they did. Adam, the service manager, falsely claimed my vehicle had a “massive oil leak” that needed fixing before another restart. An independent shop confirmed there was no leak. They had already replaced both rear struts—one three times and the other twice—leading me to suspect Van Horn either installed faulty parts or never replaced them but still charged my warranty. They also found oil deliberately poured over my engine, which they had to clean twice. Van Horn’s dishonesty and incompetence have caused me stress and financial burden. I expect immediate resolution. More
by alishalm2114
Employees Worked With
Service Manager Adam, Bob, Service tech Freds, Lucas, Paul, Service tech Chris G
February 28, 2025
Jackson tried to answer all our question and worked hard to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance th to obtain our vehicle from another Van Horn location. All told a good buying experience. We would do this again. Only negative was the distance the dealership was from Lake Mills. We didn't finance through Van Horn because we used our personal bank. More
by murphy22
Employees Worked With
Jackson Salzwedel Don McCosky
February 25, 2025
Every on was so friendly from the moment we walked through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it through the door. We were greeted almost immediately. I do have to admit the processing of the papers for us to sign took longer that I thought it would. More
by k.l.borem24
Employees Worked With
Chris Creamer and Spencer Smith
November 27, 2024
Very welcoming, friendly, helpful and got back to me at a timely manner. Ensured I had no further questions. All the staff I encountered were friendly. timely manner. Ensured I had no further questions. All the staff I encountered were friendly. More
by Vang
Employees Worked With
Brian Skolaski, Spencer Smith
November 01, 2024
Was told when I bought my car I could bring it to any van horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I horn throughout the state. I called the stoughton location to get service done as my car is having some transmission issues and they are telling me I have to go out of my way 2 hours to a separate dealer to get it fixed. It’s frustrating to be promised one thing and then when time comes to get it done I’m told another. No one would give me time to explain what is going on and they would just transfer me around to other managers because no one had an answer for me. I wouldn’t take my car hear as they all sounded like they have no clue what is going on or how to run a dealership. I work in the industry as a sales technician and this is a terrible way to communicate with a customer. I will never be going back to this location and will be making a call to corporate tomorrow about my situation. More
by dylanpaul547
Employees Worked With
Wouldn’t give name.
September 20, 2024
I can't say enough about the comfortable and efficient experience we had purchasing our vehicle through Van Horn of Stoughton. I will be quite frank in saying I am not a fan of small talk during business experience we had purchasing our vehicle through Van Horn of Stoughton. I will be quite frank in saying I am not a fan of small talk during business transactions, which our sales person, Ryan Acker, was able to pick up on. He was helpful, listened to what we wanted (and didn't want), and had a great sense of humor. Even though I am not a fan of small talk, my mom is, and he made her happy with his personality and professionalism as well. Not an easy task to please us both. Not your typical pushy salesman, but made us feel quite relaxed. In addition, the Sales Manage - I believe it was Donald McCosky took time to meet with us and added to our great experience. The team is very personable. Their prices are really exceptional. I am so appreciative of the updated features my vehicle has that would not have been available anywhere else at this price. The speed with which they got us through the purchase process was a bonus. My Dad commented on how quickly they had gotten us through, which was the best time he had ever had for buying a vehicle. We will definitely be sending along recommendations to any family or friends in the market for Chrysler, Dodge, Jeep or Ram. Thank you Van Horn - your service was perfection! More
by Thibedeau S
Employees Worked With
Ryan Acker, Donald McCosky
August 29, 2024
Brian was very helpful and made the buying experience smooth and easy. Took his time to go thru all the features this truck has, which are alot!!! smooth and easy. Took his time to go thru all the features this truck has, which are alot!!! More
by Mike
Employees Worked With
Brian Skolaski
July 25, 2024
This is the 3rd Jeep we have purchased. . Chris and Bob are excellent employees. Chris's professional approach to sales is excellent. They are the reason we return to Van Horn. Living in . Chris and Bob are excellent employees. Chris's professional approach to sales is excellent. They are the reason we return to Van Horn. Living in Janesville offers many options. Your free oil\service policy is excellent too. Have referred your business to others. More
by Rsmiller32901150
Employees Worked With
Chris and Bob.
